SEPHORA

Reviews 7

AL

Ally

Ive never been the type to leave online reviews on places, but this experience was so uncomfortable that I felt the need to... I went here to return a face cleansing kit that a previous Sephora recommended I return, as the products It came with were drying out my skin/not tailored for my skin and wasnt showing the results I wanted according to an employee. I told her I had been using it for two weeks and to my joy she said I could still return it. Today I finally decided to return the kit at the Prudential location because I was in the area. The cashier was friendly and helpful. However, an employee behind the registers counter kept hovering during the return and as soon as it was completed she decided to walk right over and interrupt my conversation with the cashier, holding the returned face kit infront of us saying "Theres only two products in here" with an attitude. I was so thrown off by her and her disgusting customer service. The way she approached the situation was so unprofessional and inappropriate that I was confused/embarrassed as to what to say because it seemed like she was accusing me of trying to scam them. i told her I could buy it again and return it tomorrow, bringing back the other bottle the face kit came with that I knew was lying around my house somewhere. Instead, she decided it was too late to return the item because it was "already returned in the system". I apologized again and said I didnt know the entire kit had to be included because it was used and my first return ever. I was appalled by her continued attitude. I felt unsure as to what to say, because apparently bringing the bottles tomorrow and redoing the transaction tomorrow isnt the proper solution. It was very uncomfortable. I wish I had got her name. My first return with Sephora was awkward and unpleasant thanks to this woman. I cant say Ill be visiting this location again as the customer service is poor and felt hostile.

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RA

Rated by Hanna

During the past year Ive had the amazing opportunity to take advantage of their FREE "Beauty Classes/Workshops", which I believe they began piloting since I was the only person there for the very first Skincare 101 class. Anyway I dont think every location has this feature, but just go on the Sephora website to check what they are offering and to reserve a spot. Example of some classes: Skincare 101, Contour & Highlight, Brow Shaping, Correct & Conceal, Nighttime/Daytime Smoky Eye The classes are typically on Sundays at 9:30AM before the store officially opens at 12PM and it usually finishes early so you have the rest of the time as "private shopping" time and to ask any additional questions. The classes are usually limited to 10-15 people so you can get more 1:1 attention. At the start of most classes they will do a color IQ on you to find the correct match in foundation. They really do a great job breaking down the steps so that anyone at any skill level can follow along. They also provide a clipboard with a diagram and overview of all the steps. The class is set up so that we watch the Artist with instruction do the live Demo on one of the Sephora cast members. Then we apply the same technique on ourselves at the work stations that they have set up for us. They provide all of the tools that we need (brushes, eye shadow, lip product etc...) and the facilitators will walk around to check and help everyone. The experience in the beauty classes has really impressed me and convinced me to update my review from a 4 to 5 star for the personalized experience.

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BE

Beans A

Customer service, like makeup, is an art. So how the two dont go hand in hand at this company is beyond me. The other staff were extremely rude. There was a mix up in my VIB rouge card and while what looked like the general manager apologized (and he didnt even have to, it was my local Sephora that screwed up) the cashier treated me like I was attempting fraud. Also my name is "complicated" so I always give cashiers the card to read my name. She got it wrong and said this is why its easier if you say it (very rude tone). I apologized but I really shouldnt have. Its not my fault if you cant read and everyone Ive ever encountered otherwise thanked me because its been easier for them. I was being polite unlike this cashier, so treating me, the customer, like I was at fault for trying to help her? Insane. It was an unusually rude and arrogant attitude. Its a Sephora, a glorified Ulta. Theres no luxury about it. Get over yourselves. Wont be coming back to this one. The Rouge program itself doesnt seem like its giving much back to me so Im not sure what the perks are if youre treated like this.

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QU

Quiana Blake

My cousin and I came here, and were treated very poorly by a specific employee with purple hair/ombre. She was harassing us because we were going around the store with the baby carriage, so Im going to assume she thought we were stealing. She came up to us and grabbed all of our make up products; shoved them in the bag without saying anything(we only had three products) As we were going around the Sephora she was talking to another employee of hers, and pointing at us so ...Im going to again, assume it was about us she kept following us. She was checking the understock and counting the stock continuously after we would pass a section. As a person who works in retail I understand that what she was doing was not OK. After purchasing our products on our way out I overheard her say "oh wow they actually bought something"

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YA

Yaoshan Xu

The cashier refused to check out my friends stuff under my VIBR status, even if I am the ONE PAYING for the stuff. The cashier couldnt understand that I just wanted to buy,buy,buy. Seriously, does it really matter to you, poker-face-cashier, that one customer can only check out his/her own baskets products? Not even a few more lipsticks? Whats wrong with your business sense? You got compensated on turning down customers? For the store atmosphere, always a little bit hot and noisy. Other staff(those around the shopping area) are quite knowledgeable and willing to help. I do not recommend going to this place for customer experience cuz you can find a far more relaxing experience in suburb Sephoras.

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EV

Eva Maskalenko

I have been a long time fan of sephora and when I needed their help most the employees there were more than willing to help me. Amelia has helped me numerous times with make up suggestions for my skin tone and most recently has helped me with my hair. I started the long and grueling process of bleaching my hair (Im Asian so its jet black) to the point of dying it blue. Needless to say my hair was fried. Amelia being another person who has bleach her hair was a well of knowledge and when she didnt know exactly what was needed was able to call upon Patrick to fit all my hair needs. Now my hair is almost as soft as it was before all the craziness :))))

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LI

Lili Gao

This store has a greeter at front and they were able to quickly get me into a 15 min mini makeover. Amelia was really great and made sure the look was perfect. She even recommended a great lipstick for me. I was running late to a wedding but would have definitely gotten some product recommendations from her. One of the best Sephora people Ive worked with. Nicer than MAC make up people and then have so much more variety to work with than MAC.

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