Value City Furniture

Category:	Furniture Store
Address:	1581 Wesel Blvd, Hagerstown, MD 21740, USA
Phone:	+1 301-745-4045
Site:	valuecityfurniture.com
Rating:	2.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 4

Lori Harold

We purchased a gray Oasis sectional which ripped on the fabric as well as the seams numerous times in just the first few weeks of owning it. They would have replaced it, but it would have taken months and if the fabric was that cheaply made, why would we even another of the same? So we were permitted to exchange it for something different. We chose another sectional (more expensive, of course) and paid an extra $219 for what we were told was a "5 year warranty". 14 months later, the frame on the chaise broke and the foot rest on the side recliner tore and was all messed up. Essentially, it looked like we got it from the dumpster. I called the warranty company to file a claim. It took over a week for someone to come and all he did was rip out the bottom (didnt even staple it up, just left it hanging out), take photos and leave. Two weeks later, when I had not heard back from the warranty company, I called and they were fairly rude and kept trying to put me off. I talked to a supervisor who did the same thing. She claimed the pieces were not repairable, but they would "possibly" replace them (possibly? isnt that what the warranty is for?). She argued with me for some time, but after putting me on hold, finally authorized replacement of both pieces. I was told to call the store in a couple days to see when I could expect the replacement pieces. I did this (its been a month now since the claim was filed) and was told that I have to pay for the warranty on the two new pieces "because once the warranty is used, it expires"! What???? It was a FIVE YEAR WARRANTY - not a ONE TIME USE WARRANTY! It left us stuck. Because of the poor quality of the items, we did not want to end up completely replacing them ($1,700 for a sectional was not cheap to us), so I agreed to a new warranty. Originally it was to be an additional $130 but apparently the price of the sectional pieces dropped (wonder why) so it ended up being $42 - its like being punished for using a warranty you paid for. EDIT: VCF called me and refunded the $42 charge for the warranty which I was impressed with. On (another) positive note, they delivered the new pieces that same week. (I was surprised, figuring they would tell me 8-12 weeks or some insane time frame). On another negative note, think twice before purchasing a sectional from here! They count as all separate pieces even though they go together. So great, they replaced the end recliner and the chaise, but we were left with a 15 month old middle recliner which now does not match the other pieces - it looks pretty sad and pathetic next to the two new pieces. Im not happy. We are not likely to shop here again. I wanted to make others aware of the practice of the warranty company (Uniters). I was told from the VCF rep that it wasnt them, it was the warranty company who "makes the rules" but VCF chooses to work with them, so they are just as much responsible IMHO. UPDATE August 2017 - Just when the pieces are finally mostly matching, I come home from work for hubby to tell me "Youre going to have to call that place again." Yep, there is a nice rip in the middle part of the sectional. We were astonished at how VERY THIN the fabric is - barely 1 mm. The tear is toward the side of the seat - not the center where you actually sit so it is not strictly "wear". So I called and filed a claim. A month later and well beyond the "please allow 14 days" time frame, still nothing. I called today - one hour on the phone and 3 "customer service reps" and I still got nothing except rudeness and excuses. If I had the money, I would throw this junk in the trash where it belongs and start fresh with a sectional from another store. Never again!

Kenya Miller

WARNING.. Do not spend the extra money on the warranty because nothing is covered. I had my couch for a little over three years. When I purchased it the salesperson Jeff advised me if I didnt use the warranty after 2 years I would get the warranty money back. That was completely false I was actually put under another agreement. So I now I have two small tears/extra wear on the couch seats and wanted to get them fixed before they get any larger so I was advised to call the "warranty service". They came out spent around 5 minutes and left. I received the "claim not covered" letter today (the next day) saying: the damages were determined to be scratches on leather and scratches, cracking/peeling are not covered in the seating area only on the non-seating area. This made no sense to me because the couch is made to sit on. I was told to contact the store for the manufacturing warranty. I called the store and Tim put me on hold because he couldnt hear me for at least three minutes while he went to another phone. He said he couldnt help me and transferred me to the person who sold me the furniture so he could "help" me since he was the salesperson who gave me the warranty. I was transferred to him and he said he could not help me but call and speak with the manager. This customer service is a joke. Every time I have inquired about this issue I get different stories. If you are a salesperson you need to know about the products you are selling. Buyers beware.....

Samantha Dalious

I wish I could give it zero stars. Avoid this place like the plague. First, they ordered the wrong size bed when I asked for a queen about 4 times (which in turn means I was charged almost $300 too much). I set up delivery to be on 7/29. I got a call about a week or two after we ordered the furniture, stating my order was ready for pick up. I had to call in and tell them I scheduled for delivery on the 29th. They confirmed and I thought we were square. A week later, I got a call confirming my delivery for the 22nd. I had to call in, again, and explain that I had set up delivery for the 29th. She confirmed and I thought it was handled. They finally delivered on the 29th and guess what? They were missing half of my order. I called in and the manager (who was condescending and acted like all of this was my fault) said that I had confirmed that we would be picking half of the furniture up. How many times do I have to confirm a delivery date? So I had to make arrangements to go get my furniture. The kicker? When we got the rest of the furniture home, we found half of it was broken. This place is a joke. DO NOT waste your time. I spent over a thousand dollars on this furniture and the whole process was ridiculous. I will absolutely never shop here again and I will be sure all of my family and friends know how awful this store is.

A Private User

Be aware that if you put something on layaway with this store, they do not actually reserve what you order. Their layaway is actually just a guarantee that if you pay the order off within 60 days, you will only be charged based on the price at the time you set up the layaway account. We recently ordered some furniture on layaway and when they were explaining the terms of their layaway plan, they did not mention that or the fact that they will not contact you if they wont be able to fulfill your order. After placing our order, we went back the next weekend to make our second payment and were only then informed that the table we order (which was unsold on the showroom floor one week earlier) had been discontinued. Another thing helpful to know ahead of time is that their delivery fee is $100. If you dont want to pay this ridiculous price for delivery then you will have to pick up the furniture within 24 hours of them getting the item in the store. They were up front about not be willing to hold any items past that 24 hr period.