AT&T

AT&T, 1663 Midland Trail, Shelbyville, KY 40065, USA,

Category:	Cell Phone Store
Address:	1663 Midland Trail, Shelbyville, KY 40065, USA
Phone:	+1 502-647-5357
Site:	att.com
Rating:	3.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 12–6PM

Location

Photos 16

Reviews 15

Rebecca Brown

Today I visited store # 2820 (1663 Midland Trail, Shelbyville, KY 40065) where I encountered cashier, Jacob G. This is the second time where Ive encountered RUDENESS at this location. I was inquiring about my phone plan as I was just recently laid-off from my job and wanted to know how I could reduce my plan. Jacob was in no way empathetic to my situation and told me that there was no way of reducing my plan without penalties. I then asked him about my auto payment plan where he ARGUED with me telling me that I was not on auto-debit. He said that I was going online to make my payments. Again, I do not pay online. I even showed Jacob my bank account online and again he said I made the payment. During this entire encounter he was condescending and rude. Whatever happened to the customer is right until proven otherwise? He did inform me that I am under contact for another 8 more months. At that time, I will be vigilant and cancel all services with ATT if we cant come to some kind of agreement.Not only do I have my wireless phone with ATT, I have all my home services as well as Directv. I called customer service where she stated that my account was on auto debit. Again, Jacob should be re-schooled on customer service.

Tammy Holloway

On two different occasions my husband and I went to this store for assistance; once with a defective, replaced iPhone 5s, and when the next "refurbished" replacement iPhone 5s arrived. The first time we had the good fortune to be served by AMBER. The second time we were smart enough to ask for AMBER! She is a peach! She was patient, knowledgeable, professional, personable and accommodating! In our opinion Amber is the best part of this AT&T store! * On a side note, we are going back to the store today because the latest "refurbished" replaced iPhone 5s is almost as defective as the last one! Praying that Amber is there today!

Phea L

Horrible customer service!!!!! I had experienced with their saleman bad attitude couple times and I will never ever go there again! They need to adjust their staff bad attitude or teach them a lesson on how to provide good customer service before they hire this bully employees!

Caroline Holloway

AMBER IS AMAZING!!! She is so professional, accommodating, and extremely friendly! She has been so helpful with all the problems Ive encountered with my phone. I highly recommend this store, and specifically recommend Amber!

Kat Russell

Ryan and Maurice were awesomely helpful! We had a bunch of porting issues, needed two new phones, data transfers, etc. etc. They were calm and flefficient and they made the process totally bearable. Thanks guys!!

Alina Clark

High priced monthly contract plans, high priced phones for prepaid plans, not nice or knowledgeable personnel, AND the service connection sucks.

Katie Joya

Terrible service. Not helpful at all. Not friendly. Just go to the Paddock in Louisville where the people are nice and knowledgable.

Seth McNeal

Terrible service. Save your time and money and go elsewhere!

road rider

Great service awesome people.

Yanira Rodriguez29

I love my phone company

Matthew Godbey

Super helpful staff.