Monmouth Jewelers

Category:	Jeweler
Address:	108 Pavilion Pkwy, Newport, KY 41071, USA
Phone:	+1 859-261-0295
Site:	monmouthjewelers.com
Rating:	4.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–5PM 12–5PM

Location

Photos 33

Reviews 18

Liza T

I took my wedding band and engagement band set to Monmouth Jewelry to be resized. They explained the process of the resizing: they would remove the stones then complete it with a laser procedure, next replace the stones, followed by a cleaning and polishing of the jewelry. They instructed me the process could take up to 1 full week to complete and they would call me or text me to notify me when my jewelry was ready. I never received a call or text and so I waited until the last day before I called them. The woman who answered the phone asked me several questions to identify myself and the ring, such as my full name and the receipt ticket number. I heard her whisper away from the phone to another person that she could not find my ring, before she put me on hold. After a minute or so of holding she returned and reassuringly stated the ring was good and ready for pick up. I went to go pick it up the following day, as it was already a little later in the day, and right away I noticed that there were two stones missing from the ring. I alerted the clerk, who then took a look at it under a magnifier and he agreed with me that stones were in fact missing. I was flabergasted. He then explained that he would alert the jeweler and they would keep it and take care of it. He also stated they would put it on "rush" in order for me to have it back sooner. This occurred on Saturday 3/12/16. I am awaiting the final product. It is unlikely that I would recommend this Jeweler to anyone. If I had not caught the mistake before I left, it would have been just my lost. Right? I am also planning to get something in writing about what happened (I was in such a shock that I did not even think to do this while I was there that day) and I will be taking my jewelry to a second jeweler to check the authenticity of the replacement stones.

Mike Quinn

Recently, I went to Monmouth Jewelers to do some shopping for the holidays. I was blown away by the quality of the jewelry and the selection of pieces. The prices were reasonable compared to other stores I visited and had a lot of choices for all income levels. I was pleasantly surprised that I was not hounded by the sales associates when I walked in the door. They were very nice and easy to talk to, and allowed my to look around with no pressure at all. Thank you Monmouth Jewelers for a no pressure shopping experience.

Holly Kemble

I picked up my second piece of custom jewelry at Monmouth and once again they have exceeded my expectations. From Valerie taking her time to work with me on the design to Dougs flawless execution....I get to wear one-of-a-kind pieces of art that will be handed down through my family for generations. Every time I wear them strangers comment on their beauty and uniqueness. Dare to express yourself....you wont be disappointed!

Seth Kirchner

Jay was awesome to work with and spent an hour of the first time I met him educating me on diamonds since I had no clue what was going on. He did an awesome job showing me different options and talking about the pros and cons of the different ideas. The rest of the staff was great while he was out of the office and I will definitely be going back.

Chris Profitt

Absolutely amazing experience here! I cant speak highly enough of their customer service. They took all the stress and worries out of my engagement ring purchase, answered all of my questions, and helped me find exactly what I was looking for. Ask for Brittany, you will not be let down! I will definitely be going back for any of my future needs.

Kari McDaniel

I love Monmouth Jewelers!! Beautiful store, helpful staff, and great prices! Theyve been in Newport for what seems like forever and they really know their stuff. I was talking to to the owner today and he told me their having their Levian Chocolate Diamond truck show tomorrow. I know where Im telling hubby to go for my Christmas present!

david gault

When I was shopping around for an engagement ring this was were I learned the most about diamonds. Jay, Doug and Sarah were wonderful and gave me the truth unlike a few other places I went. I would have bought here if I didnt have a family friend in the industry and would recommend anyone to go here. Thank you guys for all the help!!!

Wendell Setters

I have been doing business with Monmouth Jewelers since 1984, when a friend introduced me to Steve, the owner. Over the years, they have provided excellent service to my family. I would not consider taking my business elsewhere, as I am extremely happy with our business relationship. See Jay for that special gift to a loved one.

Matt F

I bought my wifes wedding ring here ,The staff were amazing. I custom built the engagement ring and for me building a ring for the first time they made the process easy. They guided me and helped me make my vision for the ring come to life. I recommend them to all my friends and the prices were the best around !!!!!!!!

Beth Steel

Just purchased a new gold chain and Scott Levinson took great care to be sure I knew the various options I had. Walked out with the perfect solution for my needs. They also inspected my wedding ring as a few prongs kept catching on things. They did the repairs really quickly and now my ring is as good as new!

jordan tripp

Great customer service! From the time I got there until the time I left, the lady answered all my questions and gave me all the information I needed to make the right purchase. Very friendly service, nice store and a large variety to choose from! I will go back in the future for sure.

Christine Luken

I bought this show stopping 7.77 carat blue zircon from Monmouth Jewelers annual gem show. The owner, Scott, helped me design this gorgeous ring, incorporating blue sapphires that belonged to my grandmother. Thank you Monmouth Jewelers for your excellent personalized service!

James Owen

A wonderful family owned business that truly puts the customer first and takes the personal process of selecting and purchasing jewelry to the next level. Support local businesses like Monmouth, I dont think you will be disappointed!

Danny Thomas

This place rocks! Ordered a necklace for my wife for Mothers Day/anniversary and was pleased with the service. The engraving by Brittany was spot on and looked awesome. I highly recommend getting your jewelry needs from here

Debbie Klein

Sandy has been wonderful to work with. I was shopping for a necklace I had seen years ago. After describing it to her, she contacted my husband who was shopping with me. Best Christmas gift ever. Exactly what I wanted.

Raymond Bowman

My first experience with a gentleman there was pretty horrible, but Sarah has been awesome! Nice selection and love how hard she has worked for us. The owner was nice and its great what he does in donations for kids.

Matthew Mosier

Very helpful. Has great knowledge of what they have and what you are trying to look for while shopping. Great prices and affordable. Wont shop anywhere else for my wife. Please see Brittany when you arrive.

Ted Bishop

Great service,great pricing, knowledgeable people. I felt very comfortable and was treated very well. I would suggest this company to everyone who wants a great experence as well as quality jewelry.