AT&T Authorized Retailer - Tyler Center

Reviews 25

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Nick Henson

Have been purchasing here for years. You know how it goes - have a good experience, tell one person, have a bad one, tell a thousand, so here it goes; Bought a phone March 8th. Called today March 22nd because my wifes phone is not holding a charge and the reception is in and out. It was a brand new iPhone 6S. Ive never once had an issue with an iPhone out of the box. Megan @ the AT&T store said its a 14 day return policy and to contact Apple. End of story. I explained today is the 14th day, in fact I bought it right before close and if you did the math, tonight is 14 days exactly. She said its store policy blah blah blah and I can speak with a store manager, who isnt there until Thursday. So she called someone and very happily explained to me "since its defective you must go through Apple". I said "ok forget about it being defective, can I just return it tonight" and she again happily proclaimed "sir you just told me it was defective, you cannot return a defective item, you must go through Apple". Anyway, I bought a brand new phone from this AT&T store less than two weeks ago, it has problems, and now I have to get a used one from Apple due to my slipping up and being honest about what was going on. Had I lied, I would have been ok. Just downright terrible. Luckily AT&T no longer does contracts so I will be selling this POS phone and going with Verizon who at least acts like they are interested in my business.

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Wendy Heskamp

Ian was great helping me out, talked me into going back to Uverse. But prior to him arriving to work, the real MVP was Jerri(?)....I have never watched someone stay so composed when a customer was almost berating her. To the blonde haired, impatient, snooty acting woman in the dress that was too short for her aging self...you are rude and obnoxious and I should have spoke up and told you myself. Jerri (hope thats how she spells it) was as calm as could be while helping two other customers simultaneously and listening to this woman harrass her with questions. It was easily understood that Jerri was doing a fabulous job multi-tasking with multiple customers (which is why I didnt mind waiting) so Im not sure why this woman felt like she was better than everyone else..but I assure you she was not. This blonde was the true meaning of "money cant buy you class". Nice job Jerri!! You need a raise.

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Zonetta English

I was very disappointed in speaking with the Manager today. I have been a customer at this store since it has opened. Lack of communication internally is not something that the customer should not be affected by. I never realized that good customer service should be viewed as a "privilege" versus a good practice. Also, never assume that your customer cant grasp basic concepts. Things happen, how you handle them dictates how you are business acumen is perceived.

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Heather Metts

I purchased phones at this store in July. The representative told me it was buy one get one free when you added a new line. He failed to mention that the limit to the one you get free was based on a 16GB phone. I purchased the 64GB phones and now Im having to pay the difference because the rep failed to mention the details. I wont be returning to this store.

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katie hafling

Highly recommend this store! Great location, great people. They do a great job in making you feel comfortable. Everyone was kind and patient with my needs and requests. Tyler Sea had helped me through everything and did a fantastic job! It was a quick and easy process, I was in and out in a jiffy. All in all, great store!

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Josh Monroe

Bought a Samsung Note 5 and Gear S2 smart watch from this store. The first month I had the watch, I went over in data a little on my plan. Then today, I got a text message from AT&T saying theyd credited my account to cover the overage charge just to say they appreciate my business. Now thats customer service!

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Edward Sharp

Sam, Josh and Megan have been extremely helpful with all of my issues in the past and Ive seen them help many other customers with just as much care and interest as they showed me. I would highly recommend them to anyone in the J-town area!

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Jonathan Bendo

Sam, the manager, is top notch! His reps reflect his great example of quality customer service and integrity inside customers accounts. As long as he is there, you can trust you will walk out the store with exceeded expectations!

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Thomas J. Abood

Amazing service. Very caring, considerate, patient, and friendly. Our representative was Josh, and he went above and beyond the call by entertaining our two rambunctious children while my wife and I searched for new phones.

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Angela Berry

Absolutely go to Josh! He will always take care of what you need! There was a difficult customer in the store last time I was there (cussing out the reps) and the staff handled it with such dignity! Five stars.

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Juliet Blackwell

Jillian did an excellent job with serving me. She made my 1st experience with AT&T an excellent one. She was very kind and willing to go the extra mile. I walked away with my purchases very pleased.

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Kathy Koons

Megan was extremely helpful and guided me thru the use of the iPad. Love the promotion to get a pad for a dollar. Store much nicer than ones I have visited in fern Creek and on Dixie hwy

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Xavier Briscoe

I always visit this location for all my ATT needs. They are extremely helpful and kind. I would recommend store Tyler Center to anyone that is shopping for ATT or has ever considered it.

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maureen menard

So happy with the service Sam has given my husband and I today!! He took the time to answer all my questions and helped make my transition easy. I recommend this location !

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Jamie Ware

My experience at Att was outstanding. Tyler took his time trying I get my phone workingAtt is lucky to have the workers in this store they all seemed wonderful.

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Sharon Wilson

I had a great experience in the AT&T store. Very satisfied with the outcome. I love you AT&T for making my life better. Thanks Jerrie and Grant and Jillian.

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Belinda Acton

Very pleasant experience! I had lots of questions. Grant was very helpful and patient as was other representatives. Will definitely recommend to friends!

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Sonya Stansbury

Grant was very helpful with the phone plans and equipment available to us. He was able to get us the best coverage and options for our large family.

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Tiffany McDermott

I had a wonderful experience!! The staff was super helpful and patient! Thank you to Tyler Sea and the staff for making the upgrade a smooth process!

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Austin Underwood

Megan did an amazing job at getting my new phone and line set up in a quick and fashionable manor. Thanks girl!!! Awesome work. 10/10!!

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Michael McLaughlin

Great service every time. Whether I need phone or internet or even security. Go see my girl Megan. Best decision youll make today.

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Chelsea Owen

This is my far my favorite AT&T store, they are so knowledgeable and friendly. I plan to become a regular at this location!

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Sam Reece

This store is always awesome and has incredibly helpful representatives. I love doing business with a local AT&T store!

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Hannah Wheeler

the lady that worked there ( she had many tattoos and black hair ) was so rude & disrespectful!! she should be fired.

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Cory Poldberg

My sales rep jerrie was the most knowledgeable employee Ive ever worked with. Go buy all the things from her

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