Caribou Coffee & Einstein Bros. Bagels

Category:	Coffee Shop
Address:	11895 Hickman Rd, Urbandale, IA 50323, USA
Phone:	+1 515-334-7474
Site:	locations.coffeeandbagels.com
Rating:	4.2
Working:	5AM–7PM 5AM–7PM 5AM–7PM 5AM–7PM 5AM–8PM 6AM–8PM 6AM–6PM

Location

Photos 50

Reviews 14

Mike McMike

My girlfriend and I had stopped here previously to get a smoked salmon bagel and were disappointed to find there were only a few slices of salmon on it, much less than other einstein bagel places and not enough to actually cover the bagel. I figured they were a new place, so I decided Id give them another shot. That turned out to be a mistake. I stopped here to pick up lunch for myself and some coworkers. I ordered two smoked salmon bagels and a sandwich, and when I got to my office, I realized they forgot one of the smoked salmon bagels. I would go back and complain, but when I asked for a receipt, the cashier said "oh you pick up food on the counter to my right", but the receipt was not in my bag with the food. To add insult to injury, when I took my sandwich out of the bag, they had cut through the paper and half of the sandwich fell apart and spilled in to the bag. The employees were very friendly and the food was good, just be sure to check that you have everything before you leave. For what its worth, Ill only be stopping at the Einstein bagels on Mills Civic from now on to get my smoked salmon fix.

David Hance

This is my second review after about 60 days of coming to Caribou Coffee on Hickman Road every Sunday. I also go to a breakfast club at Caribou Coffee on Ingersoll Avenue on Tuesday mornings. Einstein Bagels has now incorpirated its computer system into the Caribou Coffee computer system. Now when my weekly e-mail coupons come to me, the cash register scanner can read the bar code and give me the special price deal. There is a big free parking lot beside each building. There are plenty of tables and chairs so I can always find an open place to sit. My favorite coupon is the six bagels and a tub of shmear for $6.00. There are about 12 different kinds of bagels. My favorite in the toasted blueberry bagel with the maple syrup cream cheese shmear. I love the light roast blend coffee. The refills are free. I belong to the Caribou Coffee rewards program so I have the cashier ring up each purchase on my card. Then about once a month I get a free coffee or a free danish or a $2 discount on a purchase or 20% off next purchase.

shyam kumar

i have been going to this coffee shop since last year with out missing a day but today one of the workers behaved so arrogant with me ( old lady with her hair down ) .. she didnt even take my order properly and when i asked its 2 medium coffees for 5$ on Tuesday right, then she asked me first tell me do you want the dark or white chocolate.. how in the world you talk to your customer like that..i was so disappointed and felt like im treated like an idiot.. that lady didnt even care and when i gave my credit card she took it and swiped it so fast and gave it back with out even looking or smiling ( all i saw was anger in her face).. i did nothing wrong at all.. my whole day got spoiled because of her.. i will never go to this place again. i told the manager about her behavior as well.. dont know why they work here when they dont how to speak/behave with customers .

Jennifer Johnson

My family and I enjoyed eating at Einsteins locations in Madiso, WI during the years we lived there and we were excited when we saw a new Einsteins would be opening near us here. We were quite disappointed with our first trip today. Not only does this location not have the full Einsteins menu, but they also do not have fountain beverage service and the bagels we ordered seemed off. Rather than the traditional chewy bagel with a glossy surface, the bagels we ordered were dry and the food we received was not made as ordered. The staff were friendly and the service was fast, however, with disappointing food, I dont think we will return.

Nick Smith

I literally drive out of my way 20 minutes plus almost every single day to go to this location to get my breakfast. It is by far my favorite location! Im always treated well, Im kind of a picky eater and I dont like to eat anything too greasy or heavy... I never have to worry about that here, I will get a breakfast sandwich and a toasted Schmear, and keep them wrapped up in the car for a couple hours sometimes, when I go to eat them they are not soggy and they still taste great. I plus I can get an awesome breakfast sandwich, toasted bagel with cream cheese, and a small latte for around $12. Send it!

Ciara Shcaben

Im never one to write these but it needs to be said. I live off caribou cold brew and this location consistently has been making terrible cold brew for the last month. I had my final straw when they told me they were out of cold press at 11:30 in the morning? Really? If you want better caribou go to the university location, you will get a lot less lip too.

Caryn Knight

Great customer service! The employees are so friendly at this place! One of the guys came up to me at my table while I was waiting for my bagel sandwich and said it would be a few more minutes because he was making fresh eggs. As another guy walked out, he asked if I was doing well and to have a good night. Thanks for creating a great atmosphere.

Krista Townsend

Good coffee, but you might not get what you order - beware diabetics, you might not get sugar-free. Lots of employees standing around while your coffee sits ready on the counter. Really good bagels, though ask for it to be cut with a new knife, or your blueberry bagel may taste of onion. Lots of great bagel and cream cheese options.

Monica Steckel

Terribly slow service (20 minutes in the drive thru from the time we ordered until we left) and then we didnt even end up with what we ordered. If it was just our first time with that experience I could say it was a fluke, but it has been a consistently poor experience. I love Caribou but this one doesnt have it together.

Eric Hemesath

Sandwiches are very tasty. Turns out that a toasted bagel makes for great sandwich bread. They have some interesting breakfast items Id like to come back and try. In addition, Ive always been a fan of Caribou coffee. I like how they frequently rotate their selection of coffee.

Lynsey Harrison

Unfortunately for my wallet, I am now hooked on Caribou. I was never a coffee drinker before I tried Caribou coffee, but I have been converted. They have excellent service here, and its a great place to get a little work done. And the baked goods are amazing.

Perry Mancini

Food was average , portions were small, price point was pretty high for what they are giving you. $7.59 for something close to the size of a finger sandwich and a small bag of chips. Probably wont go back.

Elizabeth Freeman

Staff is wonderful. Coffee and food is great. Wish they would make more perks geared towards single people, when I am by myself and BOGO or 2nd one 50% off doesnt do me any good.

Sanjin Mrkajic

Love this place and the employees even more. Everyone is always super friendly and in a great mood, no matter how early. Great selection of breakfast sandwiches.