Lenoch & Cilek Ace Hardware

Category:	Hardware Store
Address:	600 N Dodge St, Iowa City, IA 52245, USA
Phone:	+1 319-354-4112
Site:	acehardware.com
Rating:	3.9
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–5PM

Location

Photos 26

Reviews 13

Jeff Gamm

I brought my home door locks in on a Saturday to get them re-keyed. After asking what I meant by "re-keying" the locks, the associate then declared that my old key (which I brought to help them reset the pins) would not fit in them ... until he tried to actually fit it (big surprise, it worked!). Associate: "Huh, it works. Well, come back tomorrow, or else you can leave them overnight and well call you when theyre done on Sunday." Well that would be great, except I needed to be able to lock my doors that night because guess what, I sleep in my home, and I have this troublesome habit of locking my doors! I was then told that the guy who normally does the keys & locks was not there on that day. When I asked if there was anyone else who could do it I was told the following: "Were really busy right now, and Im not going to pull someone off of something else to do this." Interesting side note, of the ~20 total parking spaces out front (summertime, the garden center covers the other half of the lot, grand total of maybe 40 spaces otherwise?), there were 5 parked vehicles, including my own. And when I walked in, I was the only customer at the front desk for this entire exchange. Maybe they had a couple dozen weekend warriors running amok in the back, but I guess Ill never know because I will not return to this location at Dodge St & Church St. again. Feel free to make your own decision about whether or not to come here, but I went to the Ace Hardware location on Mall Drive on the other side of town, where they courteously took care of my request, and Id recommend that others do the same or else go to different hardware stores (Pauls, Lowes) entirely.

A Private User

Store is way understaffed. But somebody is making the people who work there harass the customers with a "what can I help you find today" the instant you come in the door and at every turn. Its annoying. And yeah, they have lots of stuff. They have so much stuff that its hard to find anything. Even the people who work there cant find things. Many times both staff and I would go searching for some common item that would be right there in front of us except we couldnt see it for the clutter. And then there are those radios they have to wear. People cant do two conversations at once and I dont know how many times the poor cleerk had to turn off the radio so he or she could talk to me. Plus their plant expert may know a lot but shes way too much information And way too many plants. Theres this short woman who giggles all the time and this guy who always looks like hed rather be someplace else. I think hes the manager. The store is close to where I live but Ive switched to the Mall Ace--its quieter and Im ignored until I ask for help and then Im helped--or Menards

Wesley J

When I entered the location I was Immediately helped by an associate who directed me to the person that could assist me with my issue. When I told the associate my issue he immediately pointed out a possible solution for my problem. Overall I really enjoyed my visit, I would come back to this location if Im in town because the employee seemed extremely helpful.

A Private User

I love this place - they carry tons of household items as well as tons of hardware/tools for do-it-your-selfers. Their plant selection (seasonal and year-round) and the care they put into the plants is the best around for a place that doesnt exclusively consider themselves a nursery. The staff is friendly and helpful and the prices are awesome.

Alex Brown

Unlike some other ACE hardware stores I have been to the Iowa City ACE is always well stocked! I always can find what I am looking for. Store clerks are always very helpful and knowledgeable.

Abel

Ive wasted my time for the last time. Again they dont have the very basic items I need. No Shop Vac bags and filters? Come on and act like a normal hardware store.

Craig DeLong

Great place to get some basic hardware needs for your home. Everyone is super helpful.

A Private User

Vornado space heater! Made in USA! Cheaper than on the internet!

Daniel L

Got a spare key made and the key didnt work. Bit frustrating.

Philip Huang

Got a set of keys copied here - friendly and fast service.

Kristy Hartsgrove

Love the helpful staff! They also carry the best pet food.

Mary Gutmann

greAt store, excellent advice