Category: | Gift Shop |
Address: | 150 John F Kennedy Rd #9, Dubuque, IA 52002, USA |
Phone: | +1 563-582-6711 |
Site: | engravedgiftcollection.com |
Rating: | 5 |
Working: | 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–5PM 9:30AM–4PM Closed Closed |
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Lynsey Kirkpatrick
Very very disappointed. The new owner Nancy didnt keep the amazing customer service aspect when she took over. Ive gone here for Christmas gifts and others items for the past few years and Ive ALWAYS been satisfied with products and the great customer service. Unfortunately this year when I went in Nancy didnt seem to want to wait on me, she was short, cold and seemed annoyed when I asked questions so I stopped asking and cut my list short and decided I would only buy what I needed and shop elsewhere for some of the people on my list. Mind you Ive spent quite a chunk of change here over the years. I also confirmed THREE times (on different days) with Nancy about the font style and size on two different mugs I was purchasing. She showed me her mug that was out on her desk and said she could make "worlds best dad" and "worlds best papa" in big letters as shown on her thermos. So when I came back in to complete my order later that week (since I forgot to bring my debit card in wth me the initial day I went in) she assured me once again. So after getting home with my order after picking up (which kudos for having the order done in just a couple days) I pulled out the two wine glasses I ordered and one had the wrong name on it. So I called Nancy about the issue and she was so upset with me as if it were my fault and said she didnt think she could get a new one. Said she would call me back. Then later in the day when I hadnt heard from her I called back and she said she found one and would have it done tomorrow. Ok fine no problem, as long as its fixed. I then asked Nancy about the two coffee mugs and why the font was so small, I asked if there was a miscommunication about the sizing and she went on about how customers need to realize that they cant make all fonts big on their products and then asked me what I expected her to do about it. Umm what?! Who says that to a customer? She was blaming me and talking down to me as if I should have known better after confirming three times with her that it wasnt a guarantee with large lettering. I was so shocked by the bad attitude and grief she was giving me and NOT ONCE did she even apologize until I finally said "this isnt my fault, you told me it could be done then put the wrong name on a wine glass and didnt even apologize." She muttered "sorry" and then sat there. I will NEVER place an order there again and Im so sad that Ill have to take my business elsewhere now. She watched me walk in the next day to pick up my fixed wine glass and wouldnt even look at me. I had to ask the guy at the counter for a box for the wine glass and left with nothing said to me about the mistakes on their end. Ive been sending people here for years and have always talked so highly about my past products and experiences, but I will never recommend this place again and I will absolutely express my feelings as to why Ive had a change of heart about this business. It was definitely a disappointment this year at Christmas when those two gifts were opened, I was so excited about them. I wish I would have just ordered online elsewhere.
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Holly Nelson
Brian is wonderful to work with. He is always looking forward for ways to improve his company and he online marketing. Very hard worker, with a fine attention to details. Always has the best interests of his customers at the top of his thought processes. It is rare to find companies, these days, that have high-tech processes with old-fashioned values. This is one of those companies. I highly recommend their products and services. You will love your customer experience.
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Rosibel Mota
Its been a long time since Ive seen a company that actually cares and listens to their customers, the customer service I received was superb. The order was completed not only in a timely fashion but very professionally. Moreover, the padfolio was beautifully made, the material was of very good quality and I was impressed with the quality of the engraving
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Marilyn Harris
Beautiful quality items and super fast shipping. Customer service is excellent. I order gifts for our coaches here each year and wouldnt go anywhere else. Thank you, Engraved Gift Collection!!