AT&T Authorized Retailer - New Albany
| Category: | Cell Phone Store |
| Address: | 2224 State St, New Albany, IN 47150, USA |
| Phone: | +1 812-941-1010 |
| Site: | cellphonestorenewalbanyin.com |
| Rating: | 4.8 |
| Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 12–5PM |
Location
Photos 17
Reviews 48
CO
cody presley
I just switched carriers to at and t and I came to this store three times in the same day and each time was more frustrating than the last. By the second time, I would hope someone would have actually helped me. Instead I was greeted by a less than enthusiastic staff. By the third time, I was told "Google it". Im a small business owner and if I talked to my customers this way, I would not last a day. Telling a customer to "Google it" is not an acceptable answer and its one of the biggest mistakes in business communication. You, as a representative of your company saying something like that, is the same as telling someone "because your not going to buy anything and boost my sales commission there is no reason for me too help you " which is wrong and is not reflective of what customer service is suppose to do. I came in the next day and had to argue just to get a SIM card. If you want to be a sales person, you should think about your customer retention. In your shoes, by the second time I saw someone walk in frustrated, I would have sat down at a desk with them and walked them through it in a clear, concise way. THAT IS MY EXPECTATION of what good customer service is.
PA
Pamela Meek
Doug is amazing! Professional, knowledgeable and full service! He helped teach us everything we needed to know to make wise and economic choices. He has the heart of a teacher. He was skilled at suggestive selling while not being pushy. He really got a feel for which products would work best for us by asking about how we used our old devices. Doug explained things so well, my 79year-old-mother & I could understand , yet had all the specifics required by my tech savvy daughter. He was patient and such a nice man. He applied and cleaned the screen protectors, and much more. He is truly "All that, and a bag of chips!" We also noticed how helpful the other associates were. They worked as a team, cheerfully supporting one another. Thanks, Cellular Advantage for providing such fantastic employees!
DE
Deborah Temple
I had business to do with AT&T and R Mark Baskerville II. His name is impressive and his dealings with me lived completely up to such a name. He was most polite and friendly and needed to spend a great deal of time with me. Throughout my visit he remained the same even though some might consider me a demanding customer. It was as though I was making a new friend and most enjoyable. (Even though he was not able to accomplish what I had hoped for.) If all of AT&Ts associates could be like him you wouldnt see so many negative feedbacks on AT&Ts customer service. Happy he was there.
SA
sandy rollins
Mark was very helpful and patient as he spent a lot of time with me, going over all the details and options. I was there at least 2 hours. He even took the time to apply the aura glass screen protector . He worked through his lunch break to make sure I was set up.
MA
Mathew Fortson
That was one of the best expiriences I have had going into an AT&T store. Doug was the biggest help. He spent almost 3 hours helping me get my new iPhone. If you go there, ask for Doug. He is the best person youll find in that store.
GL
Glenn Condit
Great location! Easy to get to because its so close to the 265 loop. The staff is always so genuine and polite. I really feel like they put in the extra effort to help me with my cable, internet and cell phones.
DE
Dennis Konkle
Mark was very patient and walked us through updating a very dated plan, to a more flexible and less expensive option that solves several issues posed by living in a rural area and having limited internet options.
EU
Eugene Presnell
An overall great experience. Doug was very helpful,knowledgeable and polite and answered all my questions satisfactorily. Will definitely come here again for any cell phone needs.
WE
Wendy Elliott
Mark was absolutely amazing and so helpful... if anyone needs help with their plans I highly recommend going to see him... he has helped us so much and we couldnt be happier...
CR
Crystal Miller
Doug was very helpful.. I thought I would have to wait 2 days for assistance.. but he assisted me right away.. He explained everything ... super awesome guy!! Very helpful!
MI
Mike Tomes
This is the store you go to! The empoyees are the best. Blows away the store on Lewis and Clark. I avoid that store like the plague The one on Veterans Pkwy is great also
JE
Jennifer Skinner
The staff here are awesome and very helpful! This store is great! Chad was very nice and professional and made sure we were taken care of. I highly recommend this store!
JA
Jackie June
Tyler was very helpful. I was able to slightly increase my data plan, get a new phone and add insurance for slightly more than what I was paying per month.
PA
Patricia Spencer
Came in for a new phone and Chad was very helpful and patient. He went over each phone with me explaining the different features. I would highly recommend.
JA
Jason Stroman
I had an absolutely excellent experience at this store. Everyone was very friendly. They took care of all my needs and questions. Would highly recommend.
SC
Scott Horrar
Been an AT&T customer for 22 years and recently needed to upgrade my account. Doug was extremely helpful and awesome to work with!! Thanks Doug!
KE
Kenny Fusting
This place is great. The employees are knowledgeable and helpful and I dont feel pressured to buy anything and they always take care of me.
TI
Tina Riley
Tyler was very helpful and answered all my questions, and I had many! I will continue to do business with this AT&T store.
ME
Megan W
Mark was wonderful! Took care of moms cell, internet, and TV. Walked us through everything and was very pleasant.
DA
Dawn Klemm
Tyler and Nick at the New Albany store were VERY helpful in resolving a difficult issue for me. Thanks guys!!!!
NA
Nancy Watkins
This experience at this store is excellent. Philip and his co workers are great. Love going there always.
AL
Alex Busby
Had the best time getting my new galaxy s7 edge. Phillip and Tyler were so helpful. Thanks a lot guys :)
NI
Nick Landers
This is a great store with fantastic service! I recommend them to all of my friends and family.
CI
Cianna Duncan
R. Mark Baskerville II was amazing! We will definitely recommend him for everyone.
CH
Cheryl Fink
Mark was very helpful even though we had some issues that we had to work through.
ED
Edward Sharp
Great and helpful staff who are happy to get customers the most for their money.
LI
Liz Weber
Great store, very attentive and knowledgeable. Mark is personable and reliable.
DA
Dana Michelle Burnett
Chad was a pleasure to deal with. He answered all of my questions thoroughly.
BR
Brian Steier
Helpful staff, fairly busy but enough staff to keep wait times down.
TA
Tara Christie
We have had a great experience with Mark! He is so patient and kind!
PA
Pam Abell
Very friendly and helpful employees. Chad is always helpful
LI
Liz Madden
Great Service. Staff Went OVER & Beyond. You Guys Rooks!!!
SH
Sharon Belcher
Great customer service, Nick was knowledgeable and patient.
HO
Holly Kruer
Doug K. Did a fantastic job and so knowledgeable and nice.
SO
Sonora Crocker
I worked with Mark today and he was very kind and helpful.
DE
Dennis Andres
Ed was awesome! I got a free iphone with my directv!
AD
Adam Henderson
Awesome customer service! Mark was a huge help.
AL
Alex Escobedo
Staff is always friendly and ready to help
JA
JAMES Sprayberry
The staff is knowledgeable and courteous.
HE
Herbert Sharber
The Reps at this store are fantastic!
DA
Daniel Boesing
Staff is great, especially Doug!
TR
Trena Sturgeon
Great job always this company
NA
Nancy Campbell
Doug K was very helpful!!!
LU
Luke Schwartz
Awesome customer service!
MI
Michele Noel
Slow service every time
MI
Mike Wheatley
GREAT service!
KA
Katie Wilson
Great service!
BR
Brittany Phillips
Awesome staff
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