Sears Hometown Store

Reviews 5

CH

Christopher Eppards

My experience with this Brownsburg store was less than stellar from a customer service standpoint. It all started with a dishwasher was that purchased by a family member from this location as a gift. We called the store to arrange for delivery and installation. After several back and forth calls (because the right person never seems to be available when we call), they first said that we must visit the store in person to pay, then decided to let us pay $149 by phone. $149 was the price for delivery and install, $79 would be delivery only. Keep in mind, we told them that our current residence does not have a dishwasher installed, and they said no problem. It took another week to get the delivery and install, the delivery guy was not only late, but very bitter. He said that he only "hooks up" the dishwasher with all the proper connections and wiring, which I shared was not what was promised or paid for when we scheduled delivery & installation. I told him to just leave the dishwasher and we will arrange with the store for a refund of the difference. Two weeks later, we are still fighting the store to get a refund. Again, the right person is not available when we call, then I finally talk to a lady Manager. She as very short with me, never apologized for anything....then goes on to inform me that I have to come visit the store in person to get a refund because I did not pay with a Sears card. How is this possible when I paid by phone? Why cant I simply get a refund posted to the same card I paid with in the same manner? Does she, the Manager, not know how to refund a credit card transaction? In the end, the whole experience, as well as the way all of their associates treated me at every turn felt like she was merely telling me that I must drive 45 minutes each way to and from Brownsburg as punishment for speaking up and asking for a quick and fair resolution....a very bully move. On the plus side, I finally got incensed enough to contact Sears Corporate again (2nd call). They were very pleasant, actually listening to my concerns, investigating and refunding the difference to my CC immediately. Overall, I would suggest management and staff to focus on providing a more pleasant, consistent level of customer service. My concern was valid, so fixing problems such as this quickly saves everyone a lot of time and grief. On the other hand, by allowing simple issues like this to fester and spin out of control, customers like myself may inevitably reach a point that we feel compelled to go online and share bad experiences with the world.

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MI

Michael Schepers

Ordered phone online. When I went to pick it up Sears was closed. It was 6pm. Their site says that they are open until 9.

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PA

Paul Cooper

Friendly helpful staff. Much more inside than youd imagine.

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WI

William Overton

It was great. Friendly and helpful staff

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RO

Robert Anderson

The people that take care of Me

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