Pep Boys Auto Service & Tire

Category:	Car Repair and Maintenance
Address:	631 E Lincoln Hwy, New Lenox, IL 60451, USA
Phone:	+1 815-462-4380
Site:	storelocator.pepboys.com
Rating:	2.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 56

Reviews 18

Shari Lynn Smith

Had an appointment was told it would be within the hour 2 12 hours later my car was still sitting waiting for oil change. After they were *finished* Got in my car and I still had no washer fluid. Was told they were out. This wasnt mentioned to me. It makes me wonder if they checked anything. I was told to stop back to get my fluid filled. I stopped in at 5 to close and was told if it wasnt raining they would fill it but it was too late come back another time. Do not trust or use this place, customer service & service is B A D!

cierra willis

Would never go back! I walked in 20 minutes before they were going to close and got denied service. What I needed wouldve been about 15 min. He told me theyve been there since 7am and theyre ready to go, like that was my problem. Arent yall a business? I ended up going across the street to autozone and 20 min later, their doors were still up. So they were either stalling until close or didnt want to provide their services to me. Justin is who I was speaking to.

Jacob Cohen

Got a same day appointment for my oil to be changed and for my tires sensors to be reprogrammed. Unfortunately my car didnt have the sensor but the technicians were extremely helpful! Very fairly priced and they usually have nice coupons! Special thanks to Chris and Justin for a great experience go see either of them for service. High recommend

Ryan H

They straight up lied to me. Told me I needed to replace a valve cover gasket ($1300) that was leaking oil onto spark plugs. Took my car to another mechanic for 2nd opinion who said there was no oil leakage and only needed new spark plugs and coil overs ($300) to address the misfiring I took it in for. Stay far away.

Eddie Ruane

Wanted me to pay $400 just to change spark plugs, paid $50 for an engine check which I can get for free at autozone and they told me I had a random misfire when I know it was a cylinder one misfire check 3 times before I dropped it off, will definitely not be going back

nathan spaulding

Poor service. Just needed an oil change, but they were too busy standing around smoking and watching football to do anything about it. When I finally got someone to acknowledge me, they were "all booked" with 1 car in the stalls. Lazy.

Mandi B

Rueben was very friendly to me and was able to get me in for an oil change without an appointment. Other staff was very courteous and helpful to other customers. Would definitely go back.

Laura Espinoza

I was refused service and denied the right to not have mail sent to my address. I should not be forced to receive mail in order to get an oil change.

Ricardo Arambula Jr

Way over priced but if its a job you cant do yourself they have a pretty quick turn around. But again everything is over priced, way over priced.

Matthew Duffy

Had to stop in here a few times for some quick, last-minute, unscheduled oil changes. Service was always fast and mechanics were helpful.

Chris Kochinsky

Auto service only not a commercial shop, friendly staffed priced match competitors deal

Stay C

Ice cold customer service. I personally do not recommend and will not go back.

Rich McCutchan

Great customer service but everything is a 2 or 3 hour wait, even an oil change.