1-800-Flowers

Reviews 4

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Stephannie Benhamu

These people should be shut down. THE WORST "SERVICE" IVE EVER EXPERIENCED. DO YOURSELF A FAVOR AND NEVER USE THEM!!! WILL SAVE YOU A BIG HEADACHE AND UNNECESSARY ANGER. I do not think they are even worthy of being labeled a "service", they clearly have no idea what that entails. I do not live in the same state as my mother and I placed and order with sufficient time for her to have flowers a balloon and all of the corresponding add ons including chocolates, which were not delivered at all, for mothers day. They had the audacity to call me on Mothers Day and tell me that they cannot deliver it that day and if it was ok to deliver it on the next day, I dont know why they bother asking that question because you dont really have a choice in the matter. I said no, I told them that I had specifically said that a delivery a day before mothers day was acceptable if they were going to be too backed up for Mothers day. And imagine my surprise when called me repeatedly to tell me that it was not possible. They did not even have the consideration to call me with sufficient time to make arrangements elsewhere. Can you comprehend the anger I felt towards them and the sadness I felt when I realized that my mother would not receive any flowers from me on such an important day. The impotence I felt because there really was nothing I could do was horrible. I was totally stuck. Not only was the agent condescending and extremely unprofessional, he tried to throw the local florist under the bus. He said it was not the companys fault but the local florist had a problem. Well sir, your company chooses the florists you use and if you are saying that its their fault, then you did not screen your florists correctly. Is sure the florists would love to hear about their partnership and what this company has to say about them. 1800FLOWERS not only 100% liable, but they simply do not care about either party involved. I told him that a $ 20 store credit compensation was nothing and he said to me that $20 was a lot for some people. Well you know what sir, excuse me for thinking that a 20$ compensation is nothing compared to the 200 dollars I spent on a service that was not only not delivered on time, but incomplete. On top of everything, I HAD TO CALL THEM BACK FOR MY PROMISED STORE CREDIT THAT I NEVER RECEIVED. Twenty dollars is after all a lot of money right?! I really think this company needs some serious restructuring and new management, or they can all go to hell, whichever is fine with me.

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Brian Houdek

I can 100% guarantee you I dont have a smile on my face when I think of 1-800-Flowers! They sent me dead flowers and that was just the beginning. Heres my final email to them that sums up my expereince: So you are going to redeliver, issue a 50% refund and a $20 credit (which I will never use because of this experience). I accept this offer but I need to share something with you... I doubt this email will make it any further than you but it should go straight to the CEO. You sent me DEAD flowers. I guess that happens when youre a huge company that doesnt actually make a single flower arrangement, instead you outsource everything to questionable florists looking to make a quick buck. Receiving dead flowers was just the first smack in the face from your company. When I called THE FIRST TIME I was on hold for over an hour before I reached a representative. I explained the situation and requested a full refund. This representative never asked my name, order number, phone number or any additional information. Then he placed me on hold for about 10 minutes before returning to the call and pretending like he couldnt hear me. Then he hung up. No call back, no email... nothing! I had absolutely no way of holding him accountable for this act. The SECOND TIME I called I was on hold FOR ANOTHER HOUR. This time the first thing I asked for was the representatives name and ID number. Her name was Cheri but she refused to give me an ID number. I find it very hard to believe your representatives do not have any way of identifying them to hold them accountable. I also gave her my order number, name, phone number and email in case we got "disconnected" again. Well guess what? She put me on hold and never came back. I waited 30 minutes before hanging up. She never called back. She never emailed. Its clear your customer service staff plays games with your customers instead of handling the situation. Its for this reason I posted this review on every single site I could find. Unfortunately they all have a minimum rating of one star. You dont deserve a star. You deserve to go out of business for treating your customers this way. Sending me new flowers, a 50% refund and $20 credit doesnt even begin to compensate me for all the trouble you caused me. Not only did you lose me as a customer but millions of people will read this review and steer clear of your company because of this. Let this be a lesson. You messed with the wrong person.

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Christine Gibson-Ebbeson

Around midnight on 3/30, I decided to send a bouquet of flowers to my moms office for her birthday yesterday. I was unaware she was not at work again until Monday until I spoke with my sister. I called yesterday afternoon and asked to change the delivery date to Monday. The rep (who I could hardly understand), said I got in just under the wire and changed the delivery date for me. A couple hours later, I get a text from my mom thanking me for the lovely flowers as her coworker sent her a picture of them. I emailed 3 times and was only offered the delivery fee back and a coupon and a redelivery. My mom was called TWICE about the order. One of the reps who spoke with her was completely rude to her and she said they needed to call the person who ordered the flowers not the recipient. She said this to both reps who called her. I called on my break at work and spoke with someone else who offered me a 50% credit and a redelivery. Again, no I wanted my money back and no redelivery. I was put on hold for quite some time and I had to go back to work. Right before I had to go back the rep came back on and started speaking then she disconnected the call. My mom sent me a picture of the flowers and they werent even what I ordered for her. At this point I was furious. On my lunch I called AGAIN and asked directly for a supervisor. I explained the issue and told him under no circumstances do I want a redelivery or a credit. I wanted my money back and plan on taking my business elsewhere in the future. He gave me back my money, yes, but this was completely unacceptable and RUINED a nice surprise.

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Jacob Goebel

Since negative comments are immediately removed from the wall. I thought I would post a positive one. Thank you. Seriously thank you for not delivering on your commitments to your customers. I enjoy watching my kids get upset because one of them received a gift when the other did not even though the order was placed well in advance. Thank you. No, seriously thank you for telling me after 6:30 pm, instead of when the order was placed or at least the day before so I could at least do some last minute shopping, that you wouldnt be able to fill one of the my orders. Thank you for your grand offer of being able to order something of equal or lesser value as a consolation. What? I can order a cheaper gift item when I paid for a better one? I can have a Valentines gift arrive late and get to re-live the situation, only with the other child this time? Oh, thank you for being so gracious. How about a refund for the product not received? Im sorry, if that makes too much sense. On behalf of your competitors, I would like to thank you because our business will be going there from now on. In case your thinking you only lost one shipment, this is the fifth flower order in less than 30 days. I would also like to thank you for deleting a previous post. Instead of responding with an apology, you deleted it so others wouldnt see it and reported it so FB and blocked the user from posting to public forums. This has motivated me to re-post this comment through multiple social medias instead of just FB. Thanks again and have a great day!

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