Krex Computers

Reviews 7

KE

Keith Lebel

Horrible service. I tried to get an HP ProBook with Krex. I ordered it on Thurs @ 8am. They had no communicatiion with me at all during the process- no email. Nothing. I started calling them on Friday late morning just to make sure the order was received. I was sent to a voicemail. I left a message. Nothing. Called back a few hours later and spoke with someone who could NOT check my order status. He said theyd call me back. I called again a few hours- "let me check if the person who can help you is available"- he referenced that I needed to talk to the manager and he had been in meetings... really? I need to wait for the manager to call me back to check on my order status? Really? Told the guy that I needed to hear back by end of business day, gave him my cell. Nothing. Called back at 5:30pm CST. Was on hold for 19 minutes. Finally talked to "Al" (manager?). He had poor communication skills, short on the phone. Was not at all apologetic about anything. Said he had an ETA of 9/3. I asked him to cancel the order. Good riddance. Fun fact too- when you are on hold on the phone, their spiel advertises computers they custom build... and they can put in a 5 and 1/4 or 3 and 1/2 inch FLOPPY drive. REALLY!?!?!?! Krex appears to be stuck in 1986 when they were founded. Horrendous. Buyer BEWARE!!!!!!

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A Private User

buying from these guys is like flushing your money down the toilet. They did not send me the projuct I purchased and when I realized, after 2 weeks, that it wasnt coming, I called them. They will only take down your info, apologize and assure that the manager (who is never available) will call you at some point. They never do. The cycle then repeats on and on. After 4 calls, they are still lying to me and the order is still listed as "payment received". Do not think you are saving money with these idiots, they are the ones making out here.

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A Private User

I ordered a TV from Krex through Amazon at what appeared to be a remarkable price. Turns out, they had made a mistake and misprinted the SKU number in their ad. They didnt even carry the TV. Unbelievably, they ordered the TV from a different merchant and shipped it to me anyway at what must have been quite a loss to them. That is so far above and beyond, I simply couldnt believe it. It is one of my lifetime best customer service experiences. I cant say enough for these guys.

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JI

Jill marincola

I got my custom desktop setup here for my home office. They really worked with me to get all of the computer I needed for exactly what I will be doing with it. I work from home so I get a lot of use from my computer. I did not want to get any features that I didnt need and they helped find a computer that was perfect for me.

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collette robinson

My computer screen stopped working and I needed it repaired. I actually had t have the screen on my laptop replaced. I shopped around and I felt most comfortable with them doing the work since they have done some repairs for me before. So they did a great job and my laptop is working as good as new.

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KA

Kay brannon

My laptop screen had become dim and I needed it replaced. It was a bit pricy but cheaper than getting a new computer. They gave me the lowest price after shopping around.

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JO

John Grant

Super helpful staff, great prices, much better selection than radioshack or best buy for serious computer enthusiasts or people looking to upgrade what they already have.

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