Post Falls Powersports

Category:	ATV Dealer
Address:	6040 E Seltice Way, Post Falls, ID 83854, USA
Phone:	+1 208-664-3601
Site:	postfallspowersports.com
Rating:	3.4
Working:	Closed 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed

Location

Photos 9

Reviews 8

Kelly Cool

Worst customer service ever! Bottom line. Called another dealership about the hard top roof for my UTV after being quoted a price of $409.00 from your dealership just to see if they had in stock. The price they quoted was lower by $50.00. Called Cameron back and asked why the difference in price. He said they were running a special or something. The other dealership was NOT running a special and even the price online was lower from several outlets including the Kawasaki website. I said so I should drive to Spokane and purchase the hard top for less money and he said and I quote “If that’s what you want to do go for it” What the hell kind of bullshit customer service is this? More disturbing was when I asked Cameron to call back my credit union and see if they could raise the loan amount by 500.00 he said he would. No call back to me was ever made until when I went in to sign the paperwork and he said my credit union said they would not do it but low and behold I called my credit union today and they pulled everything up and said that only one request was ever made for the initial loan amount and that I would have more than likely been approved for the extra 500.00 or I may have even had to come in with a little cash which I had also. I and HIGHLY pissed off about this transaction and will NEVER do business with your place of business again nor will I recommend anyone to go there. I will drive the 30 miles to Spokane to get my atv serviced as well as purchasing any other equipment. At this point I am ready to “Unwind” this deal and turn this atv back in go to another dealership. Nothing but crappy customer service where the customer is obviously not always right. Waste of time for anyone to go here. Bunch off crappy customer service individuals. Ive been in customer service for over 20 years in the mortgage industry and have never seen this lack of it ever. No return calls, e mails or anything. DO NOT GO HERE!

Rose Red

To say this place gives poor customer service is an understatement. We went here because of the price for an oil change for our RZR...and boy did we get what we paid for. These incomptent fools broke our steering wheel and tried to say they didnt do it. The service manager basically called my husband a liar. When my husband politely insisted on talking to the manager, Mike, that was about as productive as talking to a wall. The "manager" was as much a jerk as the first two "employees." Finally the manager agreed to fix the steering wheel, but not before he called my husband an "a*&hole" and told him not to come back (like that was even an option). If these guys arent interested in building repeat business, it makes me wonder what kind of business is really going on here. Maybe LE needs to take a closer look at this business and the people who work here. Something isnt right about this place and the people who work here are about the rudest individuals imaginable. Next time we will spend the extra money and support a business who gives a rip about customer service.

Servant ofthemosthigh

Extremely dishonest and very disappointed by there lack of customer concern. I dealt with them in July 2017 and on two occasions they flat out lied to my face. I will never recommend anyone ever dealing with the staff at Post Falls power sports. I will pay more and drive further than to ever purchase or have them work on anything I own. I will go out of my way to express my horrific experience with them to everyone I know and anyone that will listen. I escalated my concerns to a MIKE ? and received the same carefree lack of concern i received from the rest of his staff.... DO NOT BUY FROM THESE GUYS..... you have been warned.... Anything positive said about these guys is coming from friends and family of the employees. Instead of bolstering favorable reviews how about take a class in ethics and integrity............

Idaho WIldflower

We were excited to hear that it was sold as we have had horrible experiences with the entire staff - (they are disrespectful and totally unprofessional and crooks we have bought quite a few machines from them but when you need parts they act like they are doing you a favor by even talking to you and they wont even bother to help if you bought your machine elsewhere) We drove by and got out to go in and see the new place and it was a shock to see the same people behind the counter - walked right back out - we have gone to Allsport and Polaris in Sandpoint and have not only received great deals WELL below Post Falls prices but just the service and follow up and the over all experience with both Allsport and Sandpoint Marine we will never go back . I would give them a negative star but they dont have that.

Craigs Forsale

These guys are borderline crooks, they charge almost $100 over MSRP on aftermarket parts. First dont buy here and if you have to at least youll get your rig worked on. But if you dont buy from them, at their inflated prices they will tell you that you have to wait two weeks "or so" to get work done. Polaris and the aftermarket folks build already build in profits for these guys and they are SOOOOO greedy they continue to add and dont get me started on how BAD the customer service is. Im writing Polaris about these guys too and encourage ALL of you whove had the same piss poor experience to do the same maybe we can get Polaris to give them the boot and leave them with yamahammer and arctic cat! They we can start writing them... People like these shouldnt be in business...

Molly Leland

Where to start, This place is great. I felt welcome the second I walked through the door!! I do not usually leave reviews but seeing all their negative reviews makes me upset, but I also realize, most people who leave reviews are people who walked into a business with a bad attitude.. You cant treat people bad, and expect the business to be nice.. I was just passing through town when I had a problem with my atv, stopped in to talk to parts, they didnt have the part I needed, but got it within hours, and had me on my way. I would drive the 150 miles again just to work with the awesome people at post falls powersports! they go above an beyond to help you come the second you walk in!

Lincoln Hammons

Really kind of shocked by these reviews so far, I had a great experience with cda polaris. Bought a polaris 850 touring a few years ago from them after shopping every dealer in Spokane. The quad was stolen last week and I was looking to replace it. Wife called all the polaris dealerships for quotes, they were the first to respond. I told wife because of our great experience last time, even if they were a few hundred dollars above the low quote we would be buying from them. It wasnt an issue, they were lowest quote (even over Costco member pricing of Allsport) and I will be picking up my new 850 in the morning.

Rich Feickert

Very unresponsive. Tried 3 times to get prices and had to drive the hour and a half to finally get through. Got quotes, including written, from their "Sales Manager". When I chose to accept one, he informed me that he had made a mistake and his boss said he couldnt honor it. I asked to speak to his boss, Mike. He said he would have him call me (which he never did). So I called him. Nothing. No remorse. Not an "I am sorry, lets see what we can do" or "lets meet 1/2 way" or anything. Just, we arent going to honor the quote. Can certainly understand why I do not see any Kawasaki UTVs in this area.