Kay Jewelers Outlet

Category:	Jewelry Store
Address:	915 Ridgewalk Pkwy #511, Woodstock, GA 30188, USA
Phone:	+1 770-517-7018
Site:	stores.kayoutlet.com
Rating:	2.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 9

Reviews 3

shane kraft

When I first visited the representatives were very helpful and informative. After not finding what I wanted I visited the Kay store in the Cumberland mall. During this visit I ended up purchasing a Movado watch with a 300 dollar Kay service plan. After wearing my watch for a couple months I revisited the outlet store, as it is close to my house, to have a link exchanged and a link added as Movado sent me some spare links. The store manager informs me that I have to visit the store I purchased the watch from in order for my service plan to cover the "work" to add a link. I ended up paying the 20 dollars as it isnt worth my time to drive all the way to Vinings to have a link put in. Because this is my first mid-hi quality watch, I asked a few questions and was informed that scratches/blemishes cannot be buffed or polished out of stainless steel, even though I was told this was part of my service plan when I purchased. With some further research I have learned Movado offers the service to polish and refinish the stainless steal on their watches, so it is indeed possible. Left the store feeling a little looked down upon for my lack of knowledge, just not sure how you are supposed to learn without asking. I do not recommend this store unless your need is an older model outlet jewelry.

Crooklyn Cuevas

Bought a ring a year ago. Had paid for a warranty on it. I go in to get it fixed, they tell me they cant fix it because of an inspection policy thing. I was never told about this inspection thingy. All I was told was if anything scratches or any stones were missing then go ahead and get it fixed. Now they telling me cant get it fixed called customer service they informed me that the warranty doesnt even cover missing stones from the ring. WOW REALLY? That wasnt what they told me when I purchased the ring. The guy helping me even said " Im willing to bet they told you about the inspection policy." This guy wasnt even working at the store when I purchased this ring. You dont know what was told to me. 100+ warranty down the drain. After all the jewelry I have bought there. Never will I shop there again.

Gwendolyn Pruitt

Not very helpful customer service sucks