Top One Hair & Beauty Supply

Category:	Cosmetics Store
Address:	2710 Town Center Dr, Kennesaw, GA 30144, USA
Phone:	+1 678-581-1300
Rating:	4.2
Working:	10AM–8PM 10AM–8PM 10AM–7:30PM 10AM–8PM 10AM–8PM 10AM–7:30PM Closed

Location

Photos 78

Reviews 19

Demitra Jones

Very dissatisfied AND even more disappointed. My children and I were just treated like animals about 5 minutes ago by the ladies in this store. I read the previous (good)reviews and I decided to drive from Canton just to patronize this store. From the moment we (5 year old daughter, nine year old twin sons & myself) walked into this store, we were under their uncomfortable surveillance. Before the door even closed good behind us, the older lady told my children to stop running as they were getting a shopping basket for me. This was only a matter of the youngest trying to keep up with the oldest two in her steps. They did not run. We then went over to the wig area. My five year old has an eye for fashion and all things girly. She VERY slightly touched a "display" wig and was yelled at by the younger lady working the wig section. Everyone who knows my kids and myself, know that they are well behaved. Teachers, community leaders, family, friends and all. This is something that was hard to watch as a mom. Im usually quiet and I did remain that way for as long as I could. Now, had my childrens actions been unwarranted, I would have asked them to stop touching. But as I stated to them before I left, I thought that was the purpose of the displays. Obviously their displays are NOT for the gentle touch of little hands... I then "kindly" said to the older lady "maam, they will not harm your items"! It went hay wire from there. I was asked if "THEY"(my kids) were going to buy anything and when I said they may not but "I" planned to.... I was then told that they didnt want my service and that they were calling the police on me... They also shouted that I should "CONTROL" my children, which led to me having to have a conversation with them explaining that they are human beings and not animals. There were 2 other African American ladies actively trying on wigs(with a struggle though), because I overheard the younger lady telling them that they couldnt try on certain ones that they wanted to try on).. These two ladies left out as I did. I will never go back to this store. I will go the extra mile "literally" to support black hair stores that show respect to their potential future patrons as they shop with their mommies!

Missy Morman

If I could give 0 stars I wouldve. Ive shopped her continuously for almost 8 months straight. I generally spend at least $150.00 plus on a weekly basis at this store. I purchased a 30 second bonding glue that cost only .99 cents and it was completely dried out and unusable. I then went back to the store to advised them of the glue being dried out so another customer would not have to experience the same inconvenience Id experienced. Once I advised of what happened I was frowned at and given nothing but attitude from the Owners daughter. I wasnt looking for the .99 cent glue to be replaced or anything. So I blew it off thinking maybe shes having a bad day and went back last night to advise the Owner of the situation since I shop here every week. After expressing to the Owner and explaining to her what transpired with her daughter. She became defensive and frowned up and didnt seem to even want to help me any more with a wig selection at this time. I personally feel when a customer is expressing a concern about an employee whether its family or not as a Business Owner your immediate response should be to empathize with the customer and the way they were left feeling from someone whos representing your establishment. So now all behind a .99 cent bottle of bonding glue they have lost a GREAT CUSTOMER!!

Joan Chege

Words cant describe how happy i am i found this store. I used to go to this beauty supply on baker road in Acworth and they had the worst attitudes and they always treat customers like they are all trying to steal from them. I went to top one hair and the experience was different. They all say hie to you and welcome you to the store. They know about all the products in the store. And are very helpful. They do not make you feel uncomfortable or make you feel like you bothering them with your questions. They have a wide range of products and they show you all the different options. They dont rush you at all. And also the store is very clean and organized. I will gladly say i have found my new store. I would rather drive all the way to this store than go to store that is next door to me that treats its customers like crap.i have definitely recommended this store to alot of people Thank you Top one hair for your excellent service. You will be seeing me often.

Vickie Johnson

Not very happy with my experience at the store. I knew to expect to pay $1 for a wig cap to try on the wigs. It is posted on the counter. What was not posted is that they charge $1 for every 3 wigs you try on. So this rule came up only when I asked to see the 4th wig. If I am willing to pay $100+ in this store she could have been a little more patient. She was noticeably bothered that I asked to try on wigs when I was going to purchase 2 of the 4. I feel that you should get out of the service industry if you dont want to serve.

Takisha Darby

I love this place. Best hair products, great makeup, and accessories. Staff is super helpful and friendly. Ive never wanted to retuen anything purchased here, because its good quality and I always get compliments on products purchased. I wish I could purchase products online because I no longer live in Georgia.

Cherita Rand

I will never shop here again! Their $1.00 policy to try on a wig but they give it back to you. The MAKES no sense and is inconvenient for long time customers. Very bad customer service!

New Flower82

Love this store. Staff is super friendly and knowledgeable. Very helpful and will try to get anything you like if they can get it. This store gets a 10+++++++ for customer satisfactory

Betreace Everhart

They are always helpful here. This beauty supply store is by my job and I prefer to go to this one over any other beauty supply. I love this store!

Touched By Faith

Very friendly staff. Great sales. Werent taxing on wigs like most stores. Also has a wonderful selection of products. Prices werent bad at all!

KEARHA Whitley

Horrible customer service ever. Nice set up but if the owner continues to treat ppl as she does business will not succeed.

Bear Smithmier

This store has a very rude, impatient, mostly nonexistent staff, customer service it a must for any business!

Alicia Stowe

The prices are a much higher than other beauty supply chains. The store is clean and well organized.

DeAnn Toombs

Love this beauty supply store!! The staff is great and knowledgeable about there product.