LiviRae Lingerie

Reviews 3

ER

Erin Michelle

I am making an effort to do a proper review because I think this needs to be said. First of all, I do not do a lot of reviews, usually they are only for exceptionally good service or very poor service. My first experience at LiviRae was good, but not exceptional. I made an appointment for a custom bra fitting on a Saturday because I heard they get very busy on the weekends. I was on time for my appointment and was taken to a fitting room, but was discouraged with the wait time with my fitter and how long she remained gone helping others as well while I remained topless behind a mere curtain. Nevertheless, I felt she was helpful and seemed genuine. Bambu was her name. I did feel a little pressured to buy more than one item and ended up returning the second item I bought for store credit which was fine because I was interested in a sports bra. I was back at the store last week and it was empty so I was excited that I would get taken care of faster this time. HEATHER was my fitter this time. I found her demeanor to be very disinterested. She just kept reiterating that I needed two sports bras. She did not ask me if I had other bras at home, didn’t ask me what type of activity I do as there are low to medium to high impact bras. She also didn’t ask what my goals were. Now this to some may seem like she had no business asking, but that is how you get to know your customers. If she had asked, she would have known that I was in a process of weight loss and my clothing and BRA sizes are constantly changing. I was not wanting to invest in more than one bra for that reason, but also for the reason that they are very expensive there and I do have others at home. I do not feel that she cared at all, just wanted to make the commission or sales goal. She also had extremely long pointy fingernails that were gouging my breasts, I’m sorry this is not comfortable or hygienic. I am in the medical industry and pay very close attention to things like this. If you are in a job where you are touching others you need to keep your nails short, there is no excuse for me having to be scratched at a bra fitting! As I left the dressing room I told her I was only going to buy one today and she replied in the most condescending and rude tone that I need to “Keep in mind this is not a department store and what you see today might not be here when you come back!” Then she promptly took the bra I was not purchasing and walked away. If I had not had store credit that day I absolutely would not have bought the bra, in fact it is way too tight and now I am stuck with it. This brand of bra is online and at Kohls for much less. I know you would not get the custom fitting if you were to go to a department store, but I felt very angry as I left that store that day and I will NEVER go back or recommend it to anyone. It seems like the magic number to sell is two items regardless of what people want or much less can afford. I do not appreciate the pressure sales! There is suggestive selling which I understand and then there is pressure sales and bold rudeness when you do not purchase and this is exactly what I got that day. LiviRae you do not need to reply to my comment that you are sorry I was unhappy and had a bad experience, you need to talk to HEATHER and any of your other employees that treat customers this way. I will take my big breasts elsewhere thanks!

PA

Pamela Kerns

On April 23, 2016 my friend of mine made arrangements with Brandy, your LiviRae Your Way consultant here in Huntsville, AL to have a bra fitting for myself and a few other people. We had discussed having this done and she made special arrangements to have me fitted as part of my birthday gift. I was unable to have a complete fitting because Brandy did not have the correct bras with her to fit me. She also took a picture of me in my bra to send in to the home office because my cup size was a little questionable. I was told that she would call within the next week when she received the correct bras for me to try. Weeks went by and I heard nothing! I reached out to my friend to contacted her a few times but I still heard nothing. I then asked my friend for Brandy’s contact information so I could contact her myself. I sent a text, which I unfortunately deleted, an email which went unanswered and Facebook message to her LiviRae personal page, again unanswered. I didn’t hear a word from her! Finally, I contacted the store in Georgia myself and made an inquiry about the bras. On May 25th she called my cellphone (please listen to file) and left a message giving me a couple of excuses. 1. It was a miscommunication between the store and her, the process had changed and I was to purchase a bra that I didn’t know if I liked or if it fit and then try it on, if it didn’t fit they could exchange it. In short, the store was waiting for her to order a paid for bra and she was waiting to be sent a bra. 2. It was her daughter’s graduation and she had a houseful of people. I returned the call and Brandy told me I just needed to give her my credit card so she could order the bra. I informed her I had been carrying around cash since my fitting April 23 waiting to buy a bra, I don’t use credit cards. Secondly, why would I pay for something I wasn’t sure fitted or that I liked? I was unable to try on the correct fitting bra on April 23! The band fit but the cup size was way too big. Thirdly, I was leaving on vacation in just a few days and really wanted to have a proper fitting nice bra to take with me. After speaking to Brandy on the phone I decided to just forget the whole thing and cut my losses. Let me say, I am a big girl and I know it. I don’t EVER feel comfortable taking my clothes off in front of a complete stranger or having my photo taken in just my bra. I did these things because I wanted to have a proper fitting bra and finally have the support and experience the comfort of a well-made bra. As a mother, I never splurge on expensive undergarments for myself. For a month, I walked around with cash waiting to order a few of your amazing bras and now here I am more than a month later with nothing but a less than heartfelt apology. I hope by me sharing my experience with you, you can improve the way your consultants represent your business.

KR

Kristiane Herbert

I live in Saint Augustine, FL and there are no shops that sell bras for people with breasts that are my size. I was excited to to get to go into the shop that was made famous for helping big chested girls out. The experience in store was a little underwhelming. They bring you to a dressing room, tell you to get down to your bra and then leave you there for 10 minutes or so while whoever youre waiting for gets to you. Its mildly uncomfortable. They then come in, have you take your bra off and then disappear for a bit, leaving you topless for however long that takes. Then a bunch of bras are brought in, none of which fit right because surprise surprise they dont have your cup size in store. So they do what other companies do to sell you their product, go up in the band. Then youre left in the fitting room with a million options of bras that are all different sizes, and its a little overwhelming. You think to yourself "well this is my one chance to get some bras that fit, so Ill splurge." I purchased two bras, a bathing suit top, and a strapless to be sewn into the bathing suit top. They were going to alter one of the bras and sew the strapless into the top and send it to me. I spent nearly 300 dollars, and left feeling a little uneasy, but hopeful. Yet here I am with two new bras that slide up my back, one of which was supposed to be altered so that it fit me correctly. I paid extra for this, and it fits the same as in the store. I also have a bathing suit top that probably cost more than a hundred dollars, a stitch is already coming undone, and they sewed the bra into it lopsided so that the seam that is supposed to be in the center of your breasts is an inch over into my left breast. I am extremely disappointed. I know that I went on a busy day, but I expected so much more from this experience. I guess Ill be playing the guessing game and buying from Amazon from now on.