Toys"R"Us

Category:	Toy Store
Address:	9365 The Landing Dr B, Douglasville, GA 30135, USA
Phone:	+1 770-970-4100
Site:	stores.toysrus.com
Rating:	3.8
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 51

Reviews 26

Steven Scott

Phone number on their web site is no longer in service, I can understand why!Keep in mind, live an hour from this store so shopping there is not a quick trip to buy toys. Had a cart full of toys for childs birthday. 1 register open, 6 people in line also with full carts. 3 people employees stood 20 feet away just talking to each and didnt care about the long wait. All 3 just stood there instead of opening up another register. 1 was either a supervisor or manager. 2nd visit: Bought a Frozen microphone off the shelf for granddaughter, got home and device didnt work. Found a receipt in the box showing it was returned previously because it didnt work for that person either. How does a defective toy returned to the store get back on the shelf? 3rd visit: Happen to be in the area so wanted to surprise granddaughter. Bought several toys and an iTunes gift card. Get home and gift card doesnt work because it was never activated. Tried calling store, thats how I know the phone number is no longer in service. Called babiesrus to see if they had the number, which they did. Called store but was told I would have to bring the receipt and the card back to the store. Thats a 2 hour round trip. No thank you, keep the money. Ill never be back!!!

Crystle Stewart

My sister and her class from her school were in a field trip and had twenty minutes to spare before they had to head back to school. So they decided to go walk around this Toys R Us. As my mother and my sister and a couple of other children walk in they are greeted by a worker who then ask my mother if she was the leader of the group. My mother proceeded to tell her no but she could get the leader, the worker then told her that she needed to gather the kids up because they were not authorized to be there! In shock my mom got the leader and she was told the sane thing that they were not authorized to be there. The teacher ask for a manager which there was not one there..so they called corporate to complain. The worker I guess realized what a mistake she made because she apologized and said she did not realize that the kids were special needs kids! What the hell does it matter if they a special needs kids or not and Im not aware that this store has a policy of how many kids you cab have at one time in the store...since it is a public store! My sister left in tears and doesnt understand what she did wrong! Its idiots like the worker us whats wrong with this world

Amber Snell

Their birthday club for kids is amazing. The staff is super friendly and knows there store and there products. Their assembler Brenon is very helpful and knowledgeable and very time efficient when completing a order and will go above and beyond to get your merchandise assembled that day. Thank you to the entire staff for making my daughters birthday extra special its nice to see businesses care so much for there customers no matter how small they are. Keep up the good work!

Tony Cook

Watch shopping with toysrus. This company post things for sell and then sends pictures of the things you order. I ordered 5 games and received 2 games and 2 pictures of games. Then when I complained they said they were out of stock when clearly on their Web site they still had plenty. They have resorted to tactics similar to the cheap knock off apps that we all know about like the wish app.

FreeYourself FromU

We want to thank Kayla P. She was very friendly during Geoffreys Birthday Club party. I didnt get a chance to get the guides name that was helping Geoffrey but she was very friendly as well. We will definitely return.

Private User

Good selection, but they have a habit of putting street dated items out too early, then you cant buy them. I work retail THE DATE IS ON THE BOX, but yet it happens all the time.

Daniel Gotham

They have no idea how to deal with a crowd. If they are busy at all, just come back later. Apart from that it is a a good little store.

Greg Smith

Great location and very good staff. Had an issue with a bike I brought from this store and they took care of me without hesitation.

Holly Smith

Unfortunately they did not have the toy I was looking for. The layout of the store made it simple to find a different toy.

Jessica Payton

Friendly staff and an overall Great environment. LOVE this location.

Elizabeth Bivins

I love this store and it even has an American Girl shoppe. ☺

Karen Lingefelt

This is a great place to shop for toys