Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	3829 Austell Rd, Austell, GA 30106, USA
Phone:	+1 770-739-1095
Site:	storelocator.pepboys.com
Rating:	3.3
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 9AM–6PM

Location

Photos 76

Reviews 9

Sharon Thompson

Very very disappointed in this place, if i could I would give them no stars! Never will i come here again. I schelduled my appointment last week the manager came and gave me a SET time whuch was 9 am i got there i had came from drivetime..anyway i let the manager (Eric)know what my issues were he then stated that he had to get a approval from my company which was understanding 4 hours later the manager finally came to the back to tell me he got approval and it will take another hour in the meantime he never came back to me to update anything I was left waiting yes the whole time with no communication.. I had to come to him before i was told anything! Every associate inside was talking laughing and slouching over the counter! No one asked if i needed help or anything. Then as 6 hours came around I went to Eric the manager i asked him what was going in with my car because through the waiting area window i saw no one touched me car Eric stated let me go check as he went to the garage it seem he talked to his associate which then gave me bad looks so as he come bach he said Oh they will get to your car soon i asked how long will it take eric stated like another 20 to 30 min.....i then told him Ive been there for 6 hours for a tire job not all 4 just2..his reaction to everything i was so disgusted i could barely say anything else he stated i understand but my associate went to lunch shrugging his shoulders shaking his head as if he didnt care i then told him this is unacceptable he was like well he has to go on lunch i told him to hire more people he said no i really dont very rudely i was there pass lunch time his schelduling is no excuse for this poor service from not only him but majority of the staff here. This store is by far the worse my car still drive the same its just beyond disturbing that Im welling to take every step to report this place. Very unpleased overall i spent 7 hrs here with an schelduled appointment.

Tanisha Bush

GO TO THIS STORE IF YOU WANT TO BE RIPPED OFF! ESPECIALLY SINGLE WOMEN! I went here two days ago to get a simple tire fixed. The clerk took my information and while I waited she came back and said all my tires were rotten because Ive had them 5 years. Mind you, I brought the car brand new and its not five years old. Plus I purchased all new tires in 2012! WTF! I went to their competitor and my car was fixed in 10 minutes for $10. I asked were my tires rotten and of course they said no. They even took me to the back and showed me how to tell when I need new tires. The guy said I had a good year left on my tires. I dont know why this PEPBOYS would say such things but one good guess is to run up my costs. I will never go back to PEPBOYS ever! In this case, one bad apple does spoil the whole bunch!

Rebecca Manders

Been here all morning since 9 for a simple fix waited for a part that got here at noon still waiting for the guy to even drop my car down and add it 3 hours job tops. But instead Im here 5 almost 6... Extreamy poor customer service I had to ask them whats the time frame I had to ask them how much longer before my part arrived. extremely unprofessional to know that 7 cars have pulled in and out and mine hasnt even been brought back down . I will NEVER BE BACK TO THIS LOCATION I WILL drive 30 more miles to insure I get the proper care now let my car not be fixed or worse then when I brought it new off the lot then we will have a serious problem. The owners of this store should be embarrassed. Please do not go to this store for any issues you may have with your car you may as well do the work your self.

Aaron Benjamin Watson

There is one staff member in this store that is far from professional. I will never return to this store again. He was rude and disrespectful to my husband and I. We went into the store asking about our tires and if we had warranty on them. He left us by the phone waiting for the other store (asking us if anyone returned to the phone) that is his job to do, not ours. When he got the information, he checked the wrong tires and was flat out ghetto and rude. He spoke to my husband and I as if we were lying about our tires. It seems like the the staff there have not trust in their customers or in each other. I get all my maintenance done at pep boys and buy my tires there as well, but Im considering going somewhere else. It was a waist of my time going to that store.

Jimmy Roberts

Employees are abundant, but 99% of the time they are in the back goofing around with each other. I have never been in this store when there was a cashier actually at the register when I was ready to check out. The time I went there to get some new battery terminals, I left the store to find my battery dead. I asked if they could give me a jump from the mobile cart. Manager informed me they were busy, then continued to clean up (the store was closing in 30 minutes.) I actually had to call a friend to get a jump! Horrible!

Pamela Santiago

I WILL NEVER RETURN TO THIS SHOP!! The most poorly run, low quality work and terrible customer service I have ever seen. The process they use to hire mechanics (if thats what you want to call them) is poor. Perhaps they pay so low that quality mechanics work elsewhere. I have seen just about everything in the car shop world but this place is the worst by far. I promise you will be served going anywhere else. Anywhere else is better then this place. YOU HAVE BEEN WARNED!!!!

Tia Shaw

The service manager there, Chris McGraw, gave me outstanding customer service. He did NOT take advantage of the fact that I am a young, female that came to receive Pep Boys services alone. Chris made sure I knew the "good, bad and the ugly" literally. He also provided me with the best, most affordable solutions. Before that day, I had never went to pep boys before, but now thats the only place Im willing to go too. You guys are amazing.

Jerome Griffin

This store in Austell really dont deserve a star at all. Went there just to get a simple headlight bulbs changed in my car. Not only they told me they dont do it there. But told me the manager dont allow that to be done there. So I went to the Mableton store and they did for me without any issues or problems. Thank you Mableton Pep Boys for ur hospitality and kindness. I will speak to the manager at the Austell store.

Alicia Neblett

Outstanding customer service and Speedy auto service. These guys are awesome! My car was the first one in the shop, and i was told it would probably take 1&1/2hrs to be completed, it actually took less than an hour. I left another location after i was told it typically takes 2&1/2hrs for an alignment and oil change. Ill definitely be back.