Sprint Store

Reviews 4

RA

Ranjalie Rojas

I came here after a Call Center FAIL. I was promised my iPhone 7 Plus would be here the next day, used a gross sales tactic to get me to submit my order ASAP (Order before 2PM and you get $0 Down, FREE overnight shipping $0 activation fees and youll have it in the morning at your work place.) Either way, didnt happen, was LIED TO. The gentleman from the call center said he would cancel the order and I can go to the Sprint store on Aloma to pick up my iPhone 7 Plus with the same eligibility ect.... He tried calling the store before I got there multiple times to make sure I wouldnt have a issue or any push back, NO ANSWER. I get there, told them my situation. I was speaking directly to the Manager of their store and the first thing he said was "were a franchise we dont do that here." Thankfully I asked for a # from the call center that sent me if I was to receive any obligations... after 30+ minutes the Manager on the phone finally got my eligibility and all I had to do was pay an activation fee $31.95. I was okay with that because SPRINT would reimburse me, not in cash but a CREDIT. Erica C. "Manager" then accessed my account, talked about her lunch and kicked the hay with her co-workers while I sat there waiting for the safe to open for the iPhone. The iPhone came out 10 minutes later, Im not to sure what happened after that. They opened the box for the device, handed it to me as it was turning on, told me to sign into my iCloud so I could at least get my contacts. Then the phone prompted the newest update. They said it would take hours... and Im better off just doing it at work because I had already bypassed my 1 hr lunch to do this... I said that was fine, I had Wifi at my work and it should be fine. I walked out very happy and excited about my new iPhone. It took me until the next day, to realize that they never activated the SIM card in the phone. I was not able to receive any 4G/ LTE coverage. While I was at work the previous day I was doing everything through Wifi so I didnt notice. My old phone (iPhone 6S Plus) kept receiving texts, I paid no attention because I knew I was connected to a wireless network... on my way home I was not able to access any of my apps my new phone literally said No Service. However my old phone still said Sprint LTE. I thought duh!!! I need to switch SIM cards. I did that and was able to receive regular phone calls and texts, I got home which I have wifi, backed up my phone with no issues. I was receiving iMessages, on all my apps. The next day when I got in my car to sell my previous phone nothing was working... Maps ect. Only inbound calls and regular texts. I call Sprint, they tell me the SIM card that came with the iPhone 7 Plus was never activated therefore cannot receive services........... This store went out of their way to charge me a activation fee. Even when told by corporate that I shouldnt have to pay anything, reasoning: it was a FRANCHISE. I understood, paid the fee. My issue is that they never activated the phone. I called as soon as I got off the phone with Sprint call center and told them the issue. I was handed to Erica C. One of the first things she said is that "we checked and we heard the phone vibrate," I said both of my phones were on the counter. She says "we cannot and will not refund the activation fee, what you can do is call the complaint center at Sprint." I told her I just got off the phone with them! During the conversation she asked me "so how are you talking to me now if we didnt activate it?" COMPLETE NEGLIGENCE! After I had explained the situation several times already, she could not accept that she FAILED as a professional... your corporate store TOLD ME that the SIM card shows inactive... Erica C. kept cutting me off, telling me she could do nothing for me. Literally talking over me and Im just trying to solve this manner fairly. AND hung up on me, (I have conversation recorded.) THIS STORE LET ME LEAVE WITH A $900 iPhone without activating it, or doing anything for my inconvenience.

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LE

Lennon Cihak

Absolutely horrendous! I went into upgrade my phone to the iPhone 7+. Needless to say, they ordered the wrong phone and created an absolute mess on my parents account, causing our bill to skyrocket to nearly $800 due to an extra line (which costs $120/mo. and accelerated charges). My parents were furious! I have been working for the past week to get these issues cleaned up. Ive spoken on the phone with a Sprint representative where my parents live, and they could not believe the mess that was created on my line. Thankfully, they were very helpful and gave me a list of what needed to be undone. The guy that created this whole mess played dumb when I was in the store trying to get things squared away. The store manager was not willing to work with me on a possible solution (he was sold on having to send my phone back. That was probably his way of getting back at me.). I took my business to another Sprint store near Lake Nona (HIGHLY recommend them!) and within a matter of 15 minutes and a phone call, my issues were resolved. Even the sales associates in there couldnt believe the mess that was done on the account. I would HIGHLY advise you to steer clear of this Sprint location because of their horrendous service, unwillingness to get issues resolved, and because theyre a franchise (if you buy an accessory here and need to return it, you must return it to this location. Corporate cant see any transactions that are done in a third-party store.). Bottom line: Take your business elsewhere!

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SH

Shawn Cable

First, be aware, this is not a corporate Sprint store. You should consider this. The worst customer service and helpfulness I have ever experienced. Bought a new line and phone but decided I didnt want it within the 14 day Sprint policy. Tried to deactivate a line and return a phone and you would have thought I asked for a trip to the moon. The man in the picture, Jay, asked me to leave my phone (without a receipt) and they would sort it out the next day, because he didnt know how to do it. You can see the expression on his face, on how happy he was to help me. The next day, I called, he was not there, and it didnt get done. Two days later, it still was not done and I was told there were too many customers in the store to handle my request. I had to call Sprint and explain this store had my phone and were clueless on how to handle my return. I had to return to the store to get my phone, and while I was there, I was told the manager is busy training other people at other stores and no one knows how to handle my issue. In summary, these people are clueless and want to "make the sale" as opposed to actual help of customers. I wouldnt recommend going here unless your the type that loves torture.

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MI

Mina Mikhail

I went in for no more than 5 minutes in the store and I was out. The representative I met doesnt listen. He just answers the question the same exact way multiple times without listening to the questions asked. So, with the poor coverage sprint is giving us recently...it is likely that I wont be using sprint. In addition, I wont be buying a phone from this store.

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