Badcock Home Furniture &more

Category:	Furniture Store
Address:	650 Lake Minnie Dr, Sanford, FL 32773, USA
Phone:	+1 407-322-8240
Site:	badcock.com
Rating:	3.4
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 11AM–4PM

Location

Photos 100

Reviews 15

Stacey

Terrible terrible most terrible experience ever!!! My son took out a line of credit to surprise me with a new washer and dryer pair, he was almost forced to take a pair they were selling as used, as they were telling him if he got a new set, payments would be almost doubled a month. He was told the used pair was not actually used, a customer had ordered them, but changed their mind at the last minute, so because of that, they had to consider it used. After saying no, wed like to buy new, they then threw in a years warranty!! So it almost made it pointless to say no at that point. three days later the machine smelled of burnt rubber and would not spin! Not only did I have to take my wet laundry to a laundry mat, but also dirty laundry for a family of 8!! When he went back to the store, the person he then spoke to said out loud, "oh, I guess they didnt repair it like I thought"...... so the machine you said was a new machine wasnt new? And not only used but repaired?? That was on a Saturday. We had to wait till Tuesday to get a new one, (we should be gracious they refunded all the money so we could buy another pair since we got the warranty!) but they would not even pick up the broken machine, although it was due to their dishonesty we had to go through this, we have to find someone to help us load it into a truck we do not have, and take it back to them! And if we cant get it to them, we cant get our new one. Yup! Im going to do as they want, only because I dont want to make my son feel badly for trying to do something nice for his mom, but had it been me, I wouldnt give them a dime of my money! Customer service vs. Im just there to make my money. They are definitely not there for their customers. And Im not even going to complain about having to buy my own electrical plug, and hoses. And before you decide to comment back and tell me, "we are here to help" you are not! Because before posting this, my husband called to try to get you to help us, and you rudely declined.

Natalie Hosp

Terrible management and poor product quality. The store manager, Kendall, is Dr Jekyl/Mr Hyde. Hes very nice and apparently helpful when taking your $, but if you have an issue later, he gets defensive, testy, and is unwilling to make the problem right. In addition, hes too cowardly to admit when something makes sense, hed rather just not answer. He gets too triggered when the customer is pointing out common sense and cant understand anything after that. He does not belong in mgmt as he lacks common sense and the wilingness to stand behind the miscommunication of his store (himself actually), not once but twice. I paid entirely too much money for furniture that didnt last 3 years, and I dont even have children. I used to love Badcock; however, after this miserable experience, I will not be back. They are losing a loyal, valuable customer b/c Kendall is a world class jerk with an attitude. Buh-bye Badcock! Do not respond and tell me to call corporate - Ive already done that and they cant do anything b/c the issue is with your contract on the "winwin" promotion. Its a complete farce - I waited 3 years to get my coupon so I could return and buy a new area rug with the check I was told I could use on a future purchase (I was NOT told of the future "minimum" purchase of $1299 in order to use it, however). Had I known I could not use the coupon for the rug I wanted, do any of you geniuses think I would have forfeited the stain cleaning I could have used instead? Um, NO. Your pea brained manager Kendall doesnt seem to understand that concept of common sense though. Where did he come from... McDonalds? Oh, and I waited 3 years so you could send me a check with a very short expiration period. Shame on you and your pathetic company!

Mr Gupta

This store doesnt sells quality product. They shown us a nice sofa and delivers a defective sofa. And not even willing to return it or offers exchange with non-defective sofa even though product is under warranty. They mention in their website that they stand behind the warranty products but it seems to be false promise. Corporate customer personnel Pam is already involved in this issue and they doesnt seems to be of much help. It seems she wants to take side of store manager rather than customer. It doesnt seems to be focused on customer satisfaction. I would never buy anything from this store.

Ruth Hernández

El trato que le dan al cliente, mucho respeto y profesionalismo, el lugar, la la decoración está brutal, el que llega ahí tiene que comprar pues todo encanta. Creo que estaré largo tiempo con ellos. Fui al de Sanford y me atendió una persona especial, tiene madera para estar ahí.

John Caldwell

False advertisement. Says no credit refused. Girlfriend applied and because of length of employment. So if A) you dont have good/great credit B) have just started a new job or C) have just changed place of employment dont waste your time. Clearly states NO CREDIT REFUSED. They need to change that false advertisement. Not saying she has perfect credit but mid 700s and we were told no because her length of employment and time at residence.

Mani v

It was horrible we had brought a dryer and it was defective and they do not want to fix it Sales Associate , Alida Munoz was horrible. The manager Bryan made me feel as if we were the problem and that electoral in our house was the defective . They talked really nasty to us over the phone. Sucky costumer service. If I could I would give 0 stars

Andres Acevedo

Horrible Customer Service... Made me wait for an appointment and never showed. They went to incorrect address and then want to reschedule. My furniture has been falling apart just after 2 months. Had to have some of it replaced and now the other sections are going bad. DO NOT PURCHASE FURNITURE FROM BADCOCK - ak BAD..

Blake Reko

Had a problem with a dresser. When I addressed this issue to the staff. All I got was them trying to convince me that I was wrong and they were right. So now they can have to whole thing back. I guess the customer is not always right.

Richard Aguilar

Great buying experience, amazing financing options and large selection. Veteran sales and delivery personal, friendly and professional. I could never shop anywhere else for my furniture, aplliances or electronics.

Evelina Fabianski

Great place to buy good quality furniture.Staff is great, quick and proffesinal delivery. Everything was clearly explained. Owner of the store is also very kind and have huge knowledge of the product. Thank you!

Jerlicia Badger

Customer service is a joke called to make a payment and the guy was literally going back and forth about a late fee that Ive NEVER heard about Just wanted additional information about late fees not a debate.

thomas hicks

The best Badcock Store by far. The Staff there are the best! Dont waste your time going elsewhere, this is the place to be.

Linda Campbell

Very Professional,great service,delivery and set up of furniture was alse great.Like the people make you feel like family.

Terry Rhoades

love this place great people and fantastic customer service,,others need to take a lesson

Lottie Coleman

Jessica was very friendly and helpful. Very nice furniture