Books-A-Million

Reviews 10

RE

Renee Peska

I was very disappointed in my experience with this particular book store and Ive not been a huge fan of their version of a club over the year that Ive had it (the same coupons nearly every time: $5 off $25 or $10 off $50... honestly wheres the incentive to spend more when its the same % off?). While I understand that its close to Christmas, they really need to have better customer service. I waited at the customer service desk for close to five minutes when someone finally came strolling up -- mind you there were two cashiers with headsets on ringing people up less than 5 feet from me the whole time, but neither even looked at me. I told them what I was looking for and they said they had it in stock and called someone to meet me in the section it should be in. Their associates are not dressed to be easy to spot out of the average customer, to start, and I paced back and forth a few times by the girl before she finally asked if I needed help. I told her what I was looking for and all we did was exactly what Id already done for 15-20 mins before that... paced back and forth through the aisles, still not finding it. She gave a half-hearted apology that she couldnt find it (she really didnt even know what I was looking for and its one of a very popular set of books), and walked away. There was no offer to order it for me or anything. So in one last-ditch effort I walked back up to the customer service desk, again unmanned, stood there for at least 5 mins when a lady finally walked up but had someone with her. She didnt even look at me and tell me shed be right with me or anything so I just walked out. Overall the store layout made very little sense, the aisles themselves were a mess, vaguely alphabetized with a bunch of books seemingly stuck randomly around them. Ill go back to Barnes & Noble even though its not nearly so close to home.

---

KI

Kimberly shaw

I work over by books a million I need to get two books for my 10yr old for math and language arts customers service was great when I walked in I thought wow Ill come back with my son.Until I read my receipt I will be charge for some free magazine my credit card info was sent to magazine reward center to charge for renewal. Wait a minute I guess by me saying yes to some free book they will give my info to a random company I will never go back to that place again especially not to use my credit card.Thank good I looked at my receipt this morning I normally throw them away but I glanced at the bottom. Please make sure you say no when they ask you do you want free magazine.Thank you Book a million and Associate Christopher Id 112902

---

A

A Private User

I love the store. It is the only one in Pasco County where you can go and browse books and have a nice coffee. The only issue I have is that there are the usual people who sit in the nice recliners in the coffee house section but they did not order anything. They sit there for hours, talk loud and leave a mess of books and magazines. There are a lot of those people and they sour the visit. Then on weekends it gets really loud because of the children. They have their own section but run all over the place and a re a nuisance. Staff is nice and attentive. I hope they stay open always because it is the only place to go to in Pasco that does not involve alcohol.

---

TO

TolitoGangster

This store is beyond wonderful,it is a beautiful and wonderful store,this store makes you comfortable and happy when you walk in,it is full of great books,the staff is friendly and helpful,they have a very big selection of great books and a big selection of comic books that children and adults enjoy alike,they have the biggest and best magazine stand in America,they have a wonderful coffee shop with delicious gourmet coffee and delicios cakes and swees,this is an awesome book store,they have a great big selection of books of every kind,this is the best book store in the county,they have something for everyone,highly recommended

---

GR

Greg Fairbrother

AS I BIBLIOPHILE, AUDIOPHILE & CARTOGRAPHER I ONLY WISH I COULD GIVE BAM A ☆☆☆☆☆ RATING- BUT NOT RIGHT NOW. HERES HOW BAM COULD GET IT IN MY OPINION: 01. STORE MANAGEMENT NEEDS TO TAKE A TRIP TO CLW BARNES & NOBLE- (BKS). 02. NOTICE HOW BKS KEEPS STOCK UP ON BOOKS, MAPS, MAGAZINES AT THE FRONT END. 03. CD & DVD MUSIC & MOVIE DEPT AT BACK OF STORE IS WELL STOCKED & CATEGORIZED. 04. A CUSTOMER LOOKING FOR A PARTICULAR ITEM CAN PLACE AN ORDER & STORE HAS CURTESY TO CALL THE CUSTOMER ON ORDER IN QUESTION. 05. AS A DISCOUNT CARD HOLDER OF BOTH BOOKSTORES ID ENCOURAGE BAM MANAGEMENT TO TAKE ABOVE SUGGESTIONS & RUN WITH IT.

---

SE

Sel Rose

This is the second time Ive been treated poorly at this store. Today I waited in line just to ask the man at the front desk a question because there seemed to be no other associates on the floor. When I finally reached the front of the line the man working there wasnt helpful at all. I had asked him if he could show me where I would find the specific book I was looking for, and in turn all he did was stand behind the counter and tell me that I should be able to find it myself even after I asked him if he could come with me and show me.

---

SA

Sandra c

Every time I visit its a great experience. The atmosphere is enjoyable and when Ive needed help finding books the employees have been a fantastic resource (not to mention friendly conversationalists). Im currently a club card member and plan to stay that way. The only thing that could use a little love is their bathrooms, which tend to be on the messy side some days. But, Overall a splendid store with personable and insightful employees. They have earned my business!

---

LI

Linda Arnold

I go there frequently (so I am a good customer)... I purchased a food item to sit and enjoy in the cafe. One of my students with me had a small cup of yogurt from home. He has a lot of allergies and does not eat a lot of ready made food. She yelled across the entire cafe that he could not eat outside food there. It embarrassed him. I will never go there again. I have also gone when workers had to be called in from outside smoking instead of inside working.

---

RO

Roman Z

Disgusting!!! It seems everytime I go in there the bathroom is unmaintained. Theres never any toilet paper in the bathroom and its dirty. This has happened many times and Ive complained. They also serve food there and I think the health dept needs to be notified. Im going to start driving a longer distance to Barnes & Noble. Its getting disgusting at BAM in New Port Richey and they dont do anything about it even after being notified many times.

---

AY

Ayana White

Service is always just so, so. It all depends on the day; however the stench is almost unbearable! Six months ago in March I asked where the odor was coming from and I was told that it was a plumbing issue that was affecting several businesses along the strip. Now I havent tested that theory, but I have no intentions on returning there until the problem is resolved. So much for enjoying a good cup of coffee and a good read

---

---