Category: | Mercedes Benz Dealer |
Address: | 810 N Orlando Ave, Maitland, FL 32751, USA |
Phone: | +1 407-680-0784 |
Site: | mborlando.com |
Rating: | 4.7 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 11AM–4PM |
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Emanuel Gomes
My airbag malfunctioned, in my defective Mercedes-Benz vehicle, while it erratically deployed with tremendous force from my steering wheel into my face and injured me within a fraction of a second. The most frightening aspect about it is that it happened when I was not involved in any kind of auto accident at all! As you may imagine, I was very distraught and confused immediately following. As disastrous as that day was for me, I gave Mercedes-Benz the benefit of the doubt and I did not blame them for that horrendous event, at the time. That isn’t my complaint. Because of what Mercedes-Benz of Orlando and Mercedes-Benz USA didn’t do in response of what happened with my defective car, this is why I’m posting my complaint. There are potentially more very dangerous Mercedes-Benz vehicles with the same airbag deployment defect still on the road today because this multi-billion dollar manufacturer has knowingly allowed a possibly extremely dangerous vehicle to go back on our public roads. Mercedes-Benz USA initially investigated my car that I dropped off at MB of Orlando but quickly stopped searching for the component that triggered my airbag malfunction that could have violently killed me and many others on the road. Luckily, for the coffers of Mercedes-Benz and for the safety of nearby drivers, I was not driving on the highway at top speeds the moment the defective airbag unpredictably inflated at full power, leaving me with no time to react. Upon the completion of the investigation of my car, MB USA could not identify the component or element that initially caused the erratic deployment of my cars airbag. While many other auto manufacturers have identified a critical safety issue with a component that caused similar airbag malfunctions located outside of the complete airbag system/SRS of their respective vehicles, I was told by MB USA that continuing the investigation on my car would be too costly. Even after I have provided MB USA with supporting news articles, MB of Orlando sternly requested that I pick up my car without finding the cause of my dangerous airbag malfunction. How is my car safe for anyone to drive on our public roads if the triggering component that caused my airbag to deploy abruptly may still be in my car as is the case for numerous other vehicles with Takata airbags? Instead of a much more reliable solution, Mercedes-Benz replaced my airbag without knowing if the dangerous component was nullified. Metaphorically, by the MB of Orlando mechanics packing an airbag back into my steering wheel, they reloaded a giant unpredictable gun with a shiny new bullet that has a constantly revolving cylinder that is playing Russian Roulette with my face each passing moment that I’m in the drivers seat. They are hoping that history won’t repeat itself. In a way they are rolling the dice with my life, my passengers’ lives, and the lives of those around me when I’m driving by innocent drivers and unaware vulnerable pedestrians. Figuratively, this defective gun can go off at any moment without warning. Additionally if & when that gun does shoot me in the head, I could easily lose control of my car and jet off on a destructive path in virtually any direction at dangerous speeds risking the lives of anyone nearby. This is sadly a very possible scenario. This is why I towed my car back home and refused to drive it. Just think how many other MB vehicles may have the same defective component that could still exist in my car. MB didn’t offer a replacement car, refund, or even hint at the possibility of a safety recall. Instead, they left me with a burden which may be extremely unsafe to drive. Customer Care Director, Ed Taylor, was told I was there to see him. I was told he was busy & to wait for him in the lobby. 20 minutes later I went back to ask why I wasn’t called yet. I saw his office empty. He left for the day. On top of everything else, there are big streaks of what appears to be grease on the inside of my driver’s door. Please see image below of how my car was given back to me. Really classy MB of Orlando
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Erika Galeano
We have been loyal Mercedes customers, having purchased 6 vehicles in the past three years. Three of those vehicles have been purchased in just the past 3 months. For the most part we have always received good service and have never had reason to complain. However, the most recent purchase was just a horrible experience which we feel we need to bring to your attention. In our most recent experience, we took only 15 minutes to select the vehicle we wanted. It was at this point that our experience became unacceptable. We sit and wait over three hours to be attended for the person to draw up the paperwork for the sale. On several occasions we made it very clear to him that we were not interested in any additional products or services in spite of his repeated insistence. After finally signing the required documents, we did notice that he had included items we had specifically informed him we were not interested in. Therefore, he had to draw up all the documentation over again from the beginning so that we could sign them yet again. Finally, after four hours and upon our arrival home we again noticed that he had not included a promised customer loyalty discount in the final price. The next morning we once again had to return to the dealership to address the discount issue. The salesman then tried to intentionally deceive us by telling us that the discount was included because the original price was actually higher. We had to point out to him that the original price was obtained directly from the windshield sticker price. Upon his realization that he had put his foot in his mouth, he decided to then push us on to his manager. After another long wait, the manager instructed him to honor the price as quoted with the discount. We were then put through yet another extremely long wait in order to have yet another person draw up all the documents for the third time. This lady was not the same one who drew up the documents originally. During the entire hour we sat in her office we were made to feel like we were bothering or interrupting her by being there. We were never made to feel like our business was appreciated nor was there any sincere apology ever offered. To the contrary, we were treated like their mistakes were somehow our fault. Finally, it has come to my attention that their finance department ran my credit five different times. I was never informed that it would be run more than the expected one time as in all other dealerships. As stated, we have been satisfied customers in the past and would we would like to continue our relationship with Mercedes Benz. However, this experience has us re-evaluating our options in the future. The individuals we encountered on this transaction lacked professionalism in both the business aspect of the deal and worse yet, the courtesy aspect.
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Brad Winemiller
My serpentine belt broke on the hwy after business hours.. Had my s420 towed to the dealership. I tried calling for 2 days to talk to someone, when I did finally get a return call, I was told that my car was ready and the cost. I had no prior communication with this dealership what so ever, nor was a estimate given let alone my permission. I payed and waited almost 2 hours for my car, I finally was told that it had drove that morning but now they couldnt get my wheel to turn and said they were not liable etc... Told the steering pin must have broke and it would be a 1600. repair. They were not willing to take any responcibilty. My husband and myself hd no choices but to fly home to Colorado and wait for the car to be ready and figure out how to retrieve it. So they repaired it. They then broke the pin and coloum that they just put it. We go back to florida pay the 1600.00 bill and get in the car.... got to the front of the dealership and hear ticking and car ran hot. Stopped and no fluids were topped and car was dry of oil. Back to the service dept. and was told they would top off the fluids and be done. So we waited car came back, unfortunately e did not check behind them to be sure they had done what they were supposed to.(Should have known) My husband and I hit the road for Colorado and made it to Jacksonville. Car overheated and we had to pull of the road. When it cooled enough to check it THERE WAS NO COOLANT AT ALL, THE CAP WAS NOT ON IT. OIL WAS 3 QUARTS LOW AND WE ARE STRANDED IN JACKSONVILLE. I called the dealership and they said nothing they could do!! i will be sure to make it my personal mission to see that NO ONE ELSE WILL BE RIPPED OFF AND LEFT STRANDED by your dealer ship and service department. Not once despite everything did anyone from your dealership ever make a attempt to treat us with any respect, let alone customer service. Which apparently is not important to you as a business owner. Not even a are you both okay is there anything we can do, or how about fixing the car after you broke it instead of charging us and failing anyway. Your service Director a complete contraindication of the word service. Rude VERY rude. So what are you going to do to fix this?!?! What damage has now occurred. Who will pay? Almost 2000 and my car is worse than before. The valet attendant by the way was great and went above and beyond caring about customers, multitasking and helping out his fellow employees. Do not know his name but he was husky and wears glasses.