Beauty Exchange Beauty Supply

Category:	Beauty Supply Store
Address:	1020 W Sunrise Blvd, Fort Lauderdale, FL 33311, USA
Phone:	+1 954-462-4545
Site:	mybeautyexchange.com
Rating:	3.5
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–10PM 9AM–10PM 9AM–9PM

Location

Photos 44

Reviews 22

Chantel Levy

I purchased some items needed and went home. I later realized one of the packs of braiding hair that I purchased was in the wrong color. I reviewed my receipt so that I could understand the return policy. (Return within 7 days with receipt for store credit. No refunds) I brought the items I no longer needed back today after work, April 5th. I brought my receipt with me as proof of purchase. The clerk at the counter immediately told me that they do not sell the item I was returning and that I had purchased it at another beauty supply. I denied his disrespectful accusation and told him I could go to the back and bring another pack to the register to show him I had purchased my items there. I retrieved an identical pack of hair that was in Stock on the shelf and brought it back to him as proof and demanded an apology. He refused to apologize and then called a manager. The manager began to help me and I informed him of what just happened and asked if they run their business by offending their customers. I let him know I had just recently moved to Florida and this was my first experience with this beauty supply store. He began searching through his phone and told me he needs to verify I had purchased my item there. The issue they were having is that my pack of hair was priced wrong. So instead of checking if they had priced their inventory incorrectly, they immediately accused me of attempting to make a fraudulent transaction. He finally found the item in inventory then told the clerk they usually dont carry the item. As he was writing me a store credit. I asked him why he mentioned that they do not carry the item at that price when I had found an identical packaged marked at the same price. I also asked why I hadnt received an apology. I was HIGHLY offended. He told me that he was not talking to me and not to question him and asked if I "wanted a store credit or not". He was just as disrespectful as the clerk. I told him this was a horrible experience and I rather drive further out of the way and never deal with them again. I would love to hear from upper management about how terrible I have been treated.

Kathia Stvil

Horrible experience everytime I go in there the men and women both manager and sales associates are beyond rude. Theyre never willing to help and if they actually do decide to help they have an attitude. They do not honor the price of merchandise being placed in the wrong place. I am extremely dissatisfied with their service to the point I only live 5 min away but would rather drive 15 min to another beauty exchange just not to deal with the horrible customer service that they provide at that specific location.

Layla Elliott

This place is okay. Sometimes I find what Im looking for and most times I dont. The service could be a lot better and they charge you extra to cut the lace off of the wigs you purchased there when other stores of the same name do it complementarily. Which makes sense because you purchased the wig from them. But likely its just laziness on the part of them employees. Although this is closest to me I prefer to go to other stores as this one is not very good in service or selection.

Pretty Pearl

Needs new more costumer oriented employees. I got into a dispute with one of the male workers and he insulted me. The only reason Im giving this place 1 star is because on a separate occasion, I accidentally left my phone on the counter twice while shopping and the employees brought it to me both times, with attitudes though. The second time was brought to me by the manager and he acted like I was trying to frame his store or something, ugh please.

A Private User

This is a great location for all your hair and beauty needs im from the bahamas and was very pleased with the service.The girls who do the lace right in the store are great and very fast i hear they can do the eye lashes also i hope to get it done next time, i would advise anyone to visit them.

shanta rice

Didnt have anything they advertised in the flyer dont like the way they present the braiding hair and dont like the service they act like your not there but they follow you to make sure you dont take anything if your going to follow me at least help me

Jada Williams

They (the management) act like the Customers are their Servers than the other way around... They are not Polite and not courteous ... Very rude to people just because its the hood... They would have to be nice in White neighborhoods...

Joey KH Cho

I went to get some hair for my girlfriend and the staffs were very kind and my girlfriend was happy for the hair I got for her. Also the price was very good. Thank you Beauty exchange.

Drea Rahming

This place has everything including the latest trends and items from your favorite beauty lines they ate always well stocked have great sales and staff willing to help

Robin Henderson

Good Choices of hair products at reasonable prices. Has a variety of weekly sales. Has a rewards program. Staff helpful!

i am cassiee

Always buy my hair here. Have great prices. There are always sale every weekdays and weekends.

Mike Jones

A lot of items you wont find in other places slightly pricey on some things

Tangela Wright

Okay store. Selections ok. Sales are good at times. Parking not the best

Brijane Hills

Pleasant employees, chemical smells, claustrophobic.

Julie Grant

A variety of beauty products to choose from.