CVS

Reviews 7

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Jennifer VanAlmen

Heres a copy of my complaint letter to CVS corp about this store. To Whom It May Concern: I recently visited your CVS Pharmacy Store #5148 only to find that for the second time in a row I’ve not only received poor customer service but an uncaring manager when I voiced my concern. This has been my pharmacy since moving to Brandon, FL two years ago. Earlier this week when was in your store I approached the Pharmacist inquiring about hydrocortisone cream for my one year old daughter whom had seemingly broken out in chicken pox that morning. I asked if the particular brand in my hand was okay to use for her age he said no that I needed the .5%, but was unwilling to help point me in the right direction as to where it could be located. I then asked him where I could find Aveeno oatmeal bath. He had no regard for my question and brushed it off that he’s never heard of it and that CVS didn’t carry it. He definitely didn’t go out of his way to assist me or make my visit feel like I was doing business with people that actually cared. Today (03/21/13) I arrived back at the same store to utilize the drive though Pharmacy pick-up. The technician working the window told me that my responsibility to my drug cost would be $59. I repeated back to her, “$59?” She replied “Yes.” I handed her $35 and told her I would need to put the rest on my debit card, when my receipt came back I found that the total cost was $159. I explained to her that she had told me wrong and had I known the Rx was going to cost so much I wouldn’t have purchased it as it is just pain medication for when I have occasional back pain. I told her I wanted to refund my money; she needed to get another pharmacist to complete the refund and then disappeared. I told the new girl (who was nice and understanding) I wanted to speak to her manager since this is the second problem I’ve had this week and now had to wait for $124 to be placed back onto my debit card. Inconvenience!!! The manager came to the window and I again explained the situations thinking I was speaking to someone who cared and could empathize with my concerns. I was wrong. The interaction with your manager left me feeling embarrassed and unappreciated. After explaining what happened and that the technician gave me the wrong price and that I didn’t want the drug at that cost she apologized that I couldn’t afford the medication. Excuse me? Do you put your managers through any type of training? This made me feel so small I couldn’t believe my ears, though that isn’t the case it isn’t her place to know what people can afford and what they can’t. After hearing that I told her that I’ll be taking my business to the Wal-Greens across the street, her response was “I’m sorry you feel that way, have a nice day.” So not only do you have at least one manager that has no empathy training but also could care less about retaining customers? I’m enclosing my receipt with the hopes that you fix this store for the customers that wish to continue being mistreated. I myself will still be taking my business elsewhere

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Jen Deberry

I love this cvs..the pharmacy is fantasic. I love in Palm river and drive all the way over just to fill the prescriptions for my children. Even at times the special meds my kids need can run out they always are helpful connecting me to the next step. Seems the other reviews are of sensitive people with high expectations and clearly have personal attitude problems and way too much time on their hands

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kevin lawson

Worst CVS I have ever been in. I travel all over the country for work and I try to use CVS, never again after the 2 times I tried this store. The worst customer service I have ever been around.

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Michael Ignatowski

Eric the store manager and jessica the cashier always greet you with a smile and hello. They remember the regulars which is great customer service but treat everyone the same.

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Karen Hawes

No different service or selection than youd expect to find anywhere else. Though, Ive only ever bought things "off-the-shelf" (never used the Pharmacy).

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Cristian Cirstea

Convenient location, friendly staff, awesome prices!!!

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A Private User

Gotta love them ExtraBucks

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