|Address:||645 FL-436, Altamonte Springs, FL 32714, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM|
I would NOT recommend this store if buying furniture. The craftsmanship of the furniture coming out of this place is bad. Plus they lie about the Guardsman Warrantee. Guardsman does not honor a lot of things and read your warrantee because their is a lot of double talk; where they say they cover something and then state later they dont. I would also agree with the purchasing experience was great, but that is where it ends!! The durability of the furniture is questionable, and the customer service experience is poor. They all talk nice but give you a slap in your face for repairs or replacement. We spent close to $3000 on a leather sectional couch and ottoman with a 5 year Gold Guardsman Warrantee. We were told that if anything happens in 5 years that they would fix it or give us an equal replacement. Just a note that you must make the report within the week of it being damaged. Our couch lasted 4 years and then the cushions wore out, even the ones we rarely sat on. Also the wood on the bottom started to chip and the color and leather started to flake off. I maintained that couch to keep the leather strong and clean as per Havertys Guardsman Leather Care instructions. Long story short, we had a problem with the couch and Guardsman did not honor all their warrantee. After reading their Guardsman Warrantee, it states that they cover certain things and later states that they dont cover those things they are supposed to cover. Havertys also failed to honor their word of if Guardsman does not fix it they would replace it of equal value. I told them I wanted a replacement. Over a week later they called my wife and stated they would either refund us the Guardsman Warrantee of $300 or give us 65% of store credit. This is not what I was looking for nor thought it was fair. I told them I felt they were baiting and switching their warrantee, product and promise. I stated that I would do no less than 80%. After 3 weeks I get a call from this store manager and he stated that when do we plan on coming buy to get our trade in of 65%? I told him the whole story of what happened and said that 80% is what I would agree to. He stated that he would have to talk to the District Manager and get back to me. I get a call a little later and they agreed. When I arrived at the store, we looked and found some couches but not what we were looking for, nor the quality. The couches that would be comparable we still would have to invest over $1000 to get it. Then when I talked to the manager, Joel, he stated it was 80% of the couch and not the ottoman, which is so scummy. I had a bad taste in my mouth about the situation. To backtrack a little, when I talked to Corporate and to Joel, they stated that they trained all staff and would not tell their sales people to say that Guardsman covers everything and if not they would replace it. The funny thing was when I was waiting for Joel, he was with other people stating the very words that he said they never train their sales people to say. I am a Doctor, and I dont have time to play around. Push me to a point I will make it a point to call you out and tell everyone about your business practices. I am reporting their sales practices to BBB and to anyone reading this review. 1: What I have learned is do not trust the sales person as they are going to tell you anything to make a sale in this location. 2: Read fully all papers before you make any purchase on warrantees they offer, despite what they may tell you. 3: I implore mystery shoppers to test them to see how they bait and switch. 4: get their verbal promises in writing, because they are trying to get you to buy and entice you with plush and cozy feelings of security. 5: Do not get any couch or sectional with 1 singular cushion because you have to replace the whole couch to get the worn out cushion fixed, which is way more expensive. 6: I would never shop here again, and I still have to replace my couch. 7: GUARDSMAN WARRANTEE is CRAP and DONT WASTE YOUR MONEY HAVERTYS is a NO GO RIP OFF
The furniture is of great quality, and their customer service is great throughout the purchasing process. However, thats where their great service ends. I was delivered a piece of furniture without all the pieces needed to build it. I was told to contact my sales representative to reschedule a new delivery. It has been three days of back and forth between me and representatives at the store, and I still dont have a delivery date. My sons bedroom set is in pieces, and hes been having to sleep on a mattress on the floor in his new home. Beware any challenges with your furniture on delivery!! Would urge you to go to another retailer with similar quality furniture. A $9000 sale wasnt enough for them to stay on top of delivery issues, due to their mistakes.
06/26/15 -today was a nightmare. we have been calling for days the number for donation of old furniture that rep.gave at havertys they ..,coulldnot pick up untill next week! leaving us in a rut, my husband had to break down furniture in a rush,deliuvery drivers arrived 9 am window period 8/10 am only to tell us our furniture was behind other delivers in the back of the truck!!!!! omg! SO NOW WE HAVE COMPANY COMMING FROM OUT OF TOWN AT 11 am with kids and no place to sit .oh yeah drivers gave us no time line on comming back .i called altomont store and east colonial .only for them to tell me a repeat of what driver already told me!!!!!!!! did i metion we have tickets for theme pks today.who the hell is gonna stay at the house?!
We just purchased a new living room set from Havertys with Devin. He was a pleasure to work with and definitely knows his stuff. Very friendly, professional, and kind. The quality of the furniture seems very up to par. We shopped at Ashleys, Hudsons, and Havertys. I give Havertys 5 stars for professionalism, quality, and good prices! Thank you for your time Devin!
Jennie M. Brady
I purchased furniture and rugs for 3 bedrooms and I am VERY HAPPY with the furniture, delivery, and all the personnel I dealt with at the store and the delivery men. Ms. Lori Walters, the assistant store manager, personally assisted me and she was very nice and helpful. I plan to return for my new living room furniture.
i purchase furniture under the condition with free transportation however the pulled one on me and charged me full tranport i will never go back there
Muy buenas opciones en muebles, precios moderado.
Lots of beautiful furniture for the entire home. It is quality furniture that wars well. The store is clean and well laid out.
Nice set up. Too expensive for me. People were very friendly.
Helpful sales staff. Decent furniture. Decent selection.
Outstanding service, on the pricey side