AT&T

AT&T, 275 E Altamonte Dr #1010, Altamonte Springs, FL 32701, USA,

Category:	Cell Phone Store
Address:	275 E Altamonte Dr #1010, Altamonte Springs, FL 32701, USA
Phone:	+1 407-830-7622
Site:	att.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 18

Reviews 4

Gulim Zhakupova

I went to this corporate store today to cancel my wireless service (2 phone lines + tablet) because ATT has been overcharging me and I got very tired of getting back with a customer service on the phone. I entered the store and Sales Rep named Amanda approached me. I explained to her the reason of my visit, she asked me if I am switching to another carrier and I said "YES". Then she said I have to pay off my 2 iphones balance throw her but in order to actually cancel the service I need to call their customers service. It did not sound right to me, so I called their customer service to double check that information was correct. Customer service on the phone explained to Amanda that she can do everything what I asked her for, take a payment and cancel accounts in the store. Amanda was not happy with that, it showed me right away that she does not know her job well. So she canceled my accounts, and then was going to take a payment when system denied her transaction. She actually supposed to take a payment first and then cancel my accounts. Another red flag of her poor knowledge of company procedures. So I ended up making my payments throw the phone with a customer service. After that i went to another carriers store to activate my phone with them. There I find out that my both phones locked with ATT and I need to go back to ATT store to unlock them. I was surprised that knowing that I am switching to another carrier Amanda did not tell me that my phones are lucked with ATT and i cant do anything until I unlock them. I went back to the store . I told Amanda that I need to unlock my phone in order to switch to another carrier, then she told me that she cant do it at the store I have to do it online and it will take 14 days. I was shocked and I asked Amanda: So what do you think I supposed to do in these 2 weeks without service? She said: I dont know. Me: Dont you think that it was your responsibility to tell me to unlock my phones before I left the store, because currently both phones belongs to ATT and i cant do anything until I get them unlocked. She said: No, its not my responsibility. I said: I understand I cancelled my accounts with ATT but it should not stop you from giving me a good customer service, because I may still come back to you in the future. I have Internet, TV, had my 2 iphones, and tablet and my whole household with ATT. I did not hear any apologies from her side, instead of that she was trying to tell me that many customers leave the company for many reasons and how she supposed to know if I need my phones to be unlocked or not. I asked for a store manager. Store manager approached me, his name was Brian. So I explained the same situation. Guess what I heard from him: this is not my responsibility, and it not even a company policy to tell customers to unlock their phones. I asked Brian: Dont you think it was in her hand to tell me that I cant go to another carrier until I get my phone unlocked? Instead of that she could suggested me to pay off the phones and submit application for phones unlock, while application is processing which is take 14 days, I could continue with ATT? Amanda said: you asked me to cancel your service so I did. Brian: "We can reconnect you for 14 days while you be waiting?" Really, Brian, after "I care less and I cant do anything about it " approach you really think I want to have a business with you? Hell no, I better stay off for 14 days than I will pay a penny for ATT and deal with people like you. Conclusion: Both sales representative Amanda and store manager Brian have a poor customer service and bad customer relations skills. They both acted unprofessional, rude, they just did not care. I hope this post will reach upper level management and they will do something about it. Because tomorrow i will cancel my TV and Internet service with ATT and this company will lost me as a customer for forever. Not only this company overcharge me every month but also have a very unskilled people working at the front line. This is my experience. Stay away from ATT! ATT is sucks!

Ryan Lamarre

The employee I dealt with was either incompetent or deliberately entering wrong information to show that hes in control of the situation. I had AT&T supervisor on the phone while I entered store and wanted to speak with said employee to fill him on the issue caused on their end but he refused to speak with her. He continued to use ipad even after I requested an update on what it is he was actually doing but nothing. Had to repeat my phone number 3 times even after he supposedly already put me on the waiting list. It took him over a minute to verify my name and expiration date on my license. I understand we werent the easiest of customers to deal with, but considering the issue was caused by someone at AT&T, having to make 2 separate phone calls lasting 15 minutes each, having to go to two separate stores due to conflicting resolutions, and having an AT&T supervisor on the line requesting to speak with you or a manager; I feel that someone in his shoes should take more initiative to help a customer who is already irritated. All in all, horrible customer experience until manager came in almost 20 minutes after the fact. To think, all this difficulty to activate a sim card they mistakenly inactivated.

James Cook

I had seen offers for free cell phones for switching from Sprint to At&T. The iphone4 was among those listed at a time when the ipnone5 was the current model. I did not know, nor was I told at the time, that this was available only on-line. The deceptive sales rep at this store saw a chance to rid their store inventory of one more iphone4, and thru a series of plan changes, including removing insurance after I paid $80 for a cover, the fast talking rep sold me an iphone4, not free at all. When I got my first statement, I discovered I was being billed not only to pay for a phone, but for charges he had made to my plan on the very day I got the phone. I tried to see the manager about this, and when he wasnt in I sent him an e-mail regarding my experience. He has yet to respond. This AT&T store ...never go there !

Sydney Taylor

Other than the fact I had to wait a little over 20 to 25 minutes when they told me that wait was 10 to 15 minutes I had an amazing experience. I was helped by a very sweet and helpful girl named Giselle. She took the time to answer all my questions in order for me to get the best deal to upgrade my phone and also took a personal interest in me as a customer. When she realized they didnt have the phone I was looking for in stock that day she gave me her business card with her personal cell phone number and told me she would text me once the phone came in (which was the next day). I left a very happy customer and would highly recommend you ask for Giselle the next time you visit this location.