Verizon Authorized Retailer, TCC

Category:	Cell Phone Store
Address:	4737 Concord Pike #590, Wilmington, DE 19803, USA
Phone:	+1 302-478-4812
Site:	wirelessnationusa.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–6PM

Location

Photos 20

Reviews 18

Michael Mcdowell

FYI ! employees of this verizon location! There is a big difference between the retail verizon locations and the full store. The difference can easily be seen. The next time someone ask you "is this the full store?" Dont act like a douche and say, "what do you mean is this the full store"? You know what I mean. And you guys were way too pushy about helping me find what I was looking for when I was clearly trying to tell you that I wasnt sure what I was looking for. This location IS NOT the full store. Does not have half the phones that I usually see when I walk into a real verizon store. And the models that they do have are mostly prepaid and all plastic, not even real demos. I asked if it was the full store because I wasnt sure. Im from Boston Massachusetts and was in Delaware for the weekend. We have full verizon stores and retail locations. Big difference!

Anita DeCostanza

The manager, John, was amazing!!! We were ready to leave Verizon altogether & go with Sprint. We walked in to cancel everything & John patiently walked us through all of the details as well as the pros & cons of staying vs. leaving. He was very even tempered and empathetic to our frustration which immediately broke the tension we were feeling when we charged in there. He continually paused to make sure we were understanding all of our options and we did not feel rushed to make decisions. In the end, he set us up with an unlimited plan for our family for a much better cost and we will save money now and in the long run. The best part was being able to walk in and be helped immediately vs. having to wait in a long line. We highly recommend this store and the folks who work here. We will definitely be back next time we need new phones!

Shakti Prakash Mohanty

Mr Greg - The Verizon representative at the desk had me waiting over half an hour as he was addressing some other customers which is fine. So I had the other lady at the counter address my query to return a Verizon equipment back. When I was not presented with a solution to return the equipment or provided a point of contact to help me with the same, My query was responded by Mr Greg as we reserve the right to deny service. With that attitude I understand your main motto is just to sell and throw back your rude behavior when a troubled customer gets back to you. Never will I set foot into this store again nor would I recommend anyone else to, especially if you need a after sales support.

Curtis J

At all costs STAY AWAY FROM THIS STORE! I saw some of the worst customer service done in this store. My first issue was the way the M.O.D. greeted everyone when they came in the store. He talked down to the customers he was working with and wouldnt take a moment to help new employees. Their promotions are whatever they think they should be. (The promotional price went up 3 times and then changed completely at the end) Their products are ALL over priced. (I did comparisons while in the store) Their promise of customer support goes out of the window the first time you have an issue. I wouldnt tell an enemy of mine to have to bear with their service. Please take your business elsewhere.

Michael Crespo

I received some of the best customer service from this location. Never was there a problem that they couldnt solve for me even if it wasnt the way I thought it could be solved. Whether your new to Verizon or a long time customer I highly recommend stopping into this location. Ask for Sammy or Omar. These two hooked me up. I left one happy man with my iPhone 7+ !

A Private User

Today I dropped my phone and it broke. I went to the mall and I had an awesome guy named Jacob Peel help me get through all of the loopholes (despite my being a grouch) so that I was able to walk out with a new free phone! He even managed to get my old phone numbers and pictures into my new phone! Huzzah! This store is number 1!

melissa allman

These guys are awesome! Very happy with my new phone. From the moment I walked in they were very helpful and accommodating. Showed me my options and explained everything in detail to make sure I understood it all. Even walked me through some of the things my new phone could do! Outstanding customer service!!

deals forme

Worst people working here in we r wireless store..they dont care about us n very rude. I was trying to find out about FIOS , they just didnt answering me at all...will never goto the store. I went to the store on sunday, Especially a lady who works in the store behaving very rude. Wil never goto this store.

A Private User

I am not sure how people stay in business especially in the cellphone businesses when they answer their phones unprofessionally and with a negative attitude. Good luck to We R Wireless. The person who answered the phone must not need a sale to stay in business.

Kelly Wilson

I received the most amazing customer service from Marisoul & Omar when I was here on 1/29. Both were professional & extremely knowledgeable about the products! Would recommend 100%!!

Patricia Handley

I highly recommend that anyone looking to purchase any new phone go see Lannecs Fulgencio at Concord malls Verizon store!!! Awesome customer service and satisfaction!!!

Daniella Demuth

Was Christmas shopping for the kids ended leaving with a new phone... How could you not with the great prices and amazing products

Damien Kaufman

Lannecs fulgencio did a wonderful job. I highly recommend this location

DARRELL TATMAN

Outstanding customer service, Lannecs and Emily were extremely helpful

Barbara Aronstam

Excellent customer service. .helped me with my many questions

Sharon Stallings

Wonderful customer service Outstanding

sammy resto

Under new ownership and management.