Suffield Optical

Reviews 3

BA

Barbie Douglas Dubois

I called Suffield Eye Care on Friday, August 22, 2014 at 8:45 a.m. after our new puppy ate my eyeglasses (such is Life with Puppy). My question was an easy one: do you accept VSP eye care health insurance? The woman who answered the phone there was brusque at first, but it was a Friday, and early in the morning, so hey, everyone should get a pass. But then she became downright nasty. I asked, "Do you accept VSP eye care health insurance?" This was her answer, "Yes we do. I know we do, and so does everyone else in the world." Before I could respond, she slammed down the phone . WHAT in the WORLD did that that statement mean? Aside from the obvious hostility, it was a nonsensical response. There was no context for it. No prior conversation between us. I asked her a question. She went for my throat. It was absolutely surreal. DRS. COLO AND DR. GOLDSTEIN WOULD BE WELL ADVISED TO TAKE PRECAUTIONARY STEPS AGAINST THIS KIND OF BEHAVIOR AMONG THEIR STAFF. IT IS COMPLETELY AND UTTERLY UNACCEPTABLE. Sufflied Eye Care, do you want new patients? Better not treat people like this. I will NEVER bring my business to Sufflield Eye Care. Not worth risking another episode like that. And if this is their best face forward, I shudder to think what goes on behind closed doors there.

A

A Private User

They were nice at first, but then billed me way more than I was orignally informed. When I called the billing department, they were nasty! I will NEVER go here again and dont reccomend them. Poor customer relations!

A

A Private User

very expensive....you will wait a long time in the waiting room.....dont go here!