PetSmart
| Category: | Pet Supply Store |
| Address: | 525 Connecticut Ave, Norwalk, CT 06854, USA |
| Phone: | +1 203-854-1772 |
| Site: | petsmart.com |
| Rating: | 3.9 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM |
Location
Photos 100
Reviews 44
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L Sue
I like the rest of the store but had a bad experience with the grooming salon. I switched from Petco to try Petsmart and will never go back here. When I showed up for my first appointment at the proper time the girl told that me that Id called to cancel it. When I told her I hadnt cancelled it...which is why I was there...she told me that it was cancelled and the spot filled already. No apology no "Im sorry we made a mistake". Would not fit me in or in any way adjust for the mistake they made. Obviously whoever took the call got the wrong dog Max. I spoke to the manager who actually had me wait while he tried to call the person that took the cancellation phone call. Why did that matter when it was their mistake?? No idea. He said there was nothing he could do....really? If thats how they treat new customers I shudder to think of how they treat the dogs. Really abysmal customer service.
J
J CWNG
I was a regular customer of the grooming salon for years. But when I brought my dog for his grooming appointment recently they wanted to charge me a surcharge, something they never done before. When I tried to explain the employees were both very rude to me and was not willing to compromise. I also saw how the lady groomer handled a small little white dog. The poor dog was yelping in pain and was shaking from fear on the grooming table. The groomer acted like nothing happened to the poor dog and was yanking the dogs little paw. I was very disturbed by the manner and attitude of these employees, both to me and the little dog. I decided to leave and never come back.
JE
Jessi Thompson
They are not friendly or helpful. I couldnt find my pets vaccination records, which I realize is on me, but I found it TEN minutes later and they wouldnt honor my appointment. There was no other dog in there and they didnt close for 3 hours. They told me very rudely "take a picture on your phone so youll have it for later". Gee, thanks.
HO
Hope Farnell
We have a very wiggly, super furry,now 5 month old labradoodle and they have patiently given him a couple puppy cuts. He looked fantastic after each one and have always thought he was happy, not freaked out when picked up. Im perfectly happy so far and will return as often as he is happy and looks great after his appointments.
JO
Joe
My sister brought my pitbull terrier in for a bath and nail clipping. My sister picked up my dog and i checked out her nails, they some how forgot to clip the nails on one of her paws....So now i have to go back and hopefully have them do it right there on the spot
JE
Jen Furgusson
Pretty much every time I bring my dog here for grooming, he seems to have a good time. Ive had bad experiences with this chain in the past for grooming, but never a problem here. The grooming staff is fun and friendly. Dont change!
RY
Ryan Shatford
Super helpful staff. I have cats with a special diet and they were able to help me, a new transplant from CA, to find it and ensure I get the right stuff for them. Still a hassle, but it isnt their fault
AM
Amanda L. Goodman
Friendly staff. Something is usually on sale and at a cheaper price than Wal-Mart. There appears to be a habit of pushing snow into the handicap spots to the right of the entrance.
CA
Cat Morgan
Wish they had a location closer to me since it is the only store that carries the cat litter that I prefer. I like the variety of items that they offer for aquariums as well.
DA
Danna Garcia
I love this place I bought my 3 parakeets and they are very loving and are in good shape I also purchased a hamster all in good condition thank petsmart
AB
Abby
Mass produced, low-quality products, 95% of the stuff in the store is made in China. Support someone local, this is just another big box store.
DO
donnalisa333
Great customer service kept very clean great place to run in just for me to get bird toys not a lot of selection but ok in the end
KR
KrismVEVO
A great little place to buy pet related items for any type of pet, common or exotic. You can find just about anything here.
RO
RocketBar
Very nice layout with friendly staff who actually care about getting you a good deal which is what I got.
MI
Michael Gorman
Good prices on both dog and cat food especially in their closeout section. Friendly and helpful staff.
AN
Andrew Vento
Staff are friendly and knowledgeable. The store usually has most products in stock so I cant complain!
AA
Aaron Buxbaum
Ive had good experiences with the customer support in this PetSmart store. Above average experience.
BR
Brenda Texeira
Its a little expensive.. but overall the staff are very helpful and there very organized.
A
A Private User
Clueless and stupid, the grooming department is to be avoided. Customer service: ZERO.
LU
Lunar Knight
Forced to sign up for pet card to ring out by employee, sub par customer service.
ER
Erica Nieves
better prices than choice pet supply for my small animal supplies and food
JE
Jeffrey Konspore
Wide selection of products for virtually every pet, including food.
HA
Halvor Remole
Its petsmart, has pet stuff, nothing particularly bad or good
DA
David Feliciano
maria is one of if not the best groomer there. thank you.
A
A Private User
Benjamin was a great groomer. definitely going back there!
KA
Kate Connors
Did not get all my items from the bagger. Lot of $$$$
PA
Patrice Murphy
Lovely kind groomers, always look after our dog well.
CA
Catherine Savoca
Prices unexpectedly higher than local supermarket!
HO
Holly Thomas
Great selection, decent prices, friendly service.
SU
subhashini varsha
They maintain their fish in a very bad way
JU
justin johnson
great sevice bad fish deparmnet sort of
NE
Neil Camhi
Always has what I need at good prices
JA
jansel perdomo
Poor customer service representative
SC
Scott Santoro
Its a One-Stop shop for your pet.
LI
Lindsay Benton
Dog training class are great!
TH
ThePowerOfTheSkull s
Helpful in finding items
JO
Jorge Mercado
Great place great staff
WI
will santos
nice plays,good sellers
LE
Lee Halpern
Good caring pet place
TO
Tom Little
Not the nicest staff.
ER
Erick Roche
Clean fish tanks!!
WH
whitney sentel
Supply of dog food
MA
mary erdman
Great prices
HA
Harpreet Multani
Great place
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