The Home Depot

Category:	Home Improvement Store
Address:	111 Universal Dr N, North Haven, CT 06473, USA
Phone:	+1 203-234-1300
Site:	homedepot.com
Rating:	3.4
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 8AM–8PM

Location

Photos 87

Reviews 23

Patrick Meehan

I had a surprisingly terrible customer service experience with the North Haven Home Depot. I bought a log splitter through the web site which was delivered and assembled at Home Depot. When I first went to pick it up, it wasnt assembled. Then the assembler failed to show up to work when I was told, so I was delayed (only one extra day). When I went to pick it up, it was assembled but no air was put in the tires, which delayed me further. The next day when I went to use the splitter for the first time, it started but the splitter wouldnt move. After calling 3 Home Depot locations, the Home Depot support line and the Manufacturer I still had no solution because only call takers work weekends?!??! I eventually figured out that the assembler failed to remove a plastic shipping piece and connect the couplings. I made the connection, but had no set screws to secure it, so back to Home Depot I went. Once I finally got it put together I began using the splitter. Within about 15 minutes a hydraulic line (at the lever right above my head ) came free because the clamp wasnt fully tightened. Hydraulic oil sprayed everywhere, soaking me and the machine. As I was trying to reach the switch to shut off the machine through the spraying hydraulic oil, I accidentally burned my arm on the exhaust. I returned to Home Depot a few days later to explain my experience, and get more hydraulic oil. The customer service woman was friendly and eventually told me that the manager approved me to receive a 50% discount on the oil I was there to buy. So for that headache all I got was 50% off hydraulic oil that I never should have had to buy in the first place! I also received an email fro the Home Depot asking me to rate the purchase. The review had a section for the product review and a section for the customer service review. My review was "rejected" by the Home Depot because they will only publish reviews specific to the product and not to details of customer service. The customer service review section does not get published, only the produce quality section does. That was actually in the "small print" of the review. What a joke!!! Most people would probably have sued the Home Depot for a free splitter and some $$$$ for their troubles. Ill weigh my options and for now, Ill drive to LOWES!!!

Anne Lee

Not all managers at Home Depot are indifferent to customers concerns. However, PAUL a weekend manager at North Haven, CT Home Depot is ONE of them. He could learn from other managers like Fran and Jessica at Hamden Home Depot who understand that customers bring in revenue and happy customers bring in more revenue. His condescending attitude towards me perhaps may be related to my being a woman... who knows. Anything I said like, I spent tens of thousand dollars at Home Depot this year or I flip homes or my time is precious was dismissed. He was merely interested in proving to me that the loose tiles that I picked up from the shelf with chips were perfectly good tiles that would not qualify for ANY DISCOUNT. This was initially reiterated by Brian, a flooring associate, who asked me "where did my attitude come from", when I became impatient with his explanation that only when there is a "crack in the middle of the tile" would you qualify for a discount. NO customer wants a tile with a big crack!!! No matter the discount. Thank goodness people like you do not make the rules at Home Depot and I know the corporation does NOT agree with you. I have never liked going to North Haven Home Depot with the dreary attitudes held by the associates and bad-mooded managers I have encountered, except for Pam in the Garden Center. Not sure what the managers do, but I know they are NOT thinking about customers. I only went to North Haven Home Depot because I bought out all the tiles from Hamden. I left all the tiles I have picked out with Paul, since he seemed more interested in keeping ALL his tiles; I doubt that the Home Depot corporation cares for his tactics.

Freddie D

This stores return policy violates CT Consumer Protection Laws. Warning: If they dont have your desired item In-store, said item becomes Immediately subject to a 72 hour from purchase Return Deadline, whether they inform you about such an anti-consumer practice or not.. and regardless of the 30 day return policy the item would have been afforded if they had it in stock in the first place. When they dont have an item in stock and have to have it shipped in from elsewhere, In order to circumvent the CT Consumer Protection laws, they consider that item to be a Special Order regardless of if the item was normally carried by the store.

kurshat kavgaci

I just placed a huge order from this store. I was promised that my order would eb shipped in a few days but it did not because they did not have all the items in store. Then, I went to the store and explained the management the problem. They were very helpful. After the conversation, everything got delivered the next day. Overall, I am happy with this store.

D Stork

Very poor customer service. I have been here several times. Most associates just walk past you making eye contact with you, just to walk on and talk to other associates. Most i noted when sitting in various departments. No offers of help. Buyer beware,

rick wade

Awful!!! It seems like its everyones first day there. Bought granite countertops there and got the run around for two months before finally cancelling. Now been waiting for credit for two months. Dont even buy a garden hose here.

Elaine Piraino-Holevoet

Well-stocked with most of the items you will need for almost any home project. What is missing is the knowledgeable staff you will generally find at Lowe’s. The store is always neat and the restrooms are impeccably clean.

A Private User

This home depot is supposed to be open until 10pm on week days but they had their doors locked at 9:25pm! Ill be going to the East Haven store from now on.

Laurice Darden

Very poor customer service. Ask for help and you get thats not my department. Wait over an hour to get help in two different departments

A Private User

had some very good service from some of the staff, but the woman at the special services desk was extremely rude and obnoxious

Andrew Ruggeri

Large home depot, however it has a non-standard layout compared to other locations. Helpful staff.

Dawid Doruch

I can easily spend hours going thru all the tools they have. Always like going to any Home Depot.

Gordon Williams

The store had all the things I was looking for but I really did have to look to find some items.

Don Rocklin

My toystore. Friendly helpful staff, smaller than some so it is easier to find things. Recd it