Warren Appliance LLC

Category:	Appliance Store
Address:	337 Main St, Longmont, CO 80501, USA
Phone:	+1 303-772-5039
Site:	warrenappliance.net
Rating:	4.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed

Location

Photos 1

Reviews 13

Dennis Kuehl

In FEBRUARY 2017, Warren Appliance attempted to rebuild an older model Maytag washer for us. They charged us $715.76 for the repair, and the machine was leaking when it was returned to us. First it leaked water, then oil. They claim that some other part failed right after it was returned to us. Their repair work is supposedly under warranty, so after Warren Appliance gave up on figuring out why it was leaking, they agreed to give us $500 credit IF we purchased a new washing machine through their business. We agreed to that and ordered a top loader Speed Queen washer. After approx. a week, we decided maybe we should go ahead and order a matching dryer, did so, but, due to unexpected expenses, cancelled the order after a few more days (dryer had not been shipped to Warren). In late JUNE, we were told the new washer was in the store and they would deliver it on a certain day, but no one showed up. Then there was no communication unless we initiated it. On JULY 7, we finally walked into the store to request a refund or delivery because the total price of the washer had appeared on our credit card a month earlier. The response was to treat us with disrespect and argumentative behavior reflecting intimidation. When Warren Appliance finally delivered the new washer, they only refunded $200 of the full price on the washer rather than the $500 agreed to, claiming it was because we had cancelled the dryer purchase. The dryer was never part of the settlement agreement for the $500 refund; the dryer was ordered at a later date. When Warren Appliance delivered the washer, they refused to give us the refund check unless they could take the older Maytag washer along. Maybe you will get some of those slightly used parts in your next repair? - we did use the leaky Maytag for 4 months before the new machine was delivered. They also charged $929.99 for the new washer, which we have discovered is $60 more than the UMRP Speed Queen dealer price of $869.00. Totally screwed - in so many ways. You could get lucky, but we suggest that you check around for other repair places and dealers first. This complaint posting is delayed because we gave Warren’s management a chance to settle this complaint through the Better Business Bureau, but they refused.

Bruin Borchardt

ALMOST CAUSED A HOUSE FIRE... Mr. Warren came to my house to fix my dryer which was not working and said that it was fixed. He charged me and went on his way. Instead of actually fixing it he removed the safety switch and said that it is almost entirely unnecessary. It is something that they started to install many years ago and all they do is malfunction and cause the dryer to stop working. He short circuited the system by splicing a wire around the safety switch. My girlfriend was doing laundry later that day and said that she smelled burning. Smoke started to fill the basement and the clothes nearly burnt her hand when she ran downstairs to stop the dryer. The actual problem was that the casing for the heating element had melted and short circuited onto the heating element itself. It essentially became a conduit for all of the electricity and almost started a fire. THANK GOD MY GIRLFRIEND WAS HOME AND DIDNT LEAVE THE HOUSE AND DOGS ALONE!!!!!! Mr. Warren did not accept responsibility for the situation and a SEARS technician came and found the problem right away. Mr Warren refused to give me a refund even though I threatened to write a bad review. Well here is the result of that. Good Luck to you if you decide to use this corner cutting, code dodging company.

Abbatt Story

Polite but I unfortunately got ripped off. Parts for my own repair were up charged by an incredible amount... I dont mind supporting local but if I can find the same thing for less than half and have it delivered, than something is wrong. .... Im sure if you have no idea how to fix your own stuff ots a great plac

Sandi Austin

I usually dread service calls, but your tech Matt was right on time, very friendly and knew exactly what he was doing! He repaired our 20+ year old washing machine and was done in less than 1/2 hour! Good experience!! I highly recommend Warren Appliance for your service needs.

A Private User

I HAVE USED THIS STORE FOR 14 YRS ALL THE APPLIANCES IN MY HOUSE ARE FROM HERE I TRUST THEM AND HAVE NEVER BEEN DISPLEASED WITH THEM EVER NOT ONLY DO I BUY HERE I GET MY THINGS SERVICED FROM THEM ALSO MY HUSBAND AND I HAVE NEVER BEEN DISAPPOINTED

Barbara Coppins

Ive used these guys for repairs a few times. They are excellent....know their stuff....fix it right the FIRST time, and they dont hesitate to tell you if it isnt worth fixing. Thats service you can TRUST! A rare thing these days.

Dana Richardson

Great experience as always! I called to order a part and was given detailed DYI instructions on how to do the repair for cheaper. I have purchased new and used appliances, and parts at Warren Appliance and will continue to do so.

Jan Lund

I decided to have my Maytag washer fixed instead of buying another used one. Even though it is an oldie but goodie, I was told it was worth it to get it fixed. They were professional, helpful and pleasant to work with.

Sandra Porter

The owner himself came out and fixed a problem with my washing machine. He was very personable. Was done in no more than 1/2 hr. Was very reasonably priced. Definitely would recommend.

Karl Pelletier

Great service. Really appreciate their willingness to do a detailed diagnostic and be willing to tell me "its not worth fixing".

A Private User

Good people doing good business. They had the materials on-hand and explained how to install them. Very helpful.

David Merritt

Provided warranty service promptly and without hassle. Dryer works great.

Tina Weiss

Great service