NAPA Auto Parts - Genuine Parts Company

Category:	Auto Parts Store
Address:	10251 W Bowles Ave, Littleton, CO 80127, USA
Phone:	+1 720-981-4676
Site:	napaonline.com
Rating:	2.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–6PM 9AM–5PM

Location

Photos 7

Reviews 15

Nicole Miszewski

Absolutely terrible experience. Seems as though the hispanic "manager" at this store treats women as if they are stupid and inferior, and him as well as another very rude woman who works "in the back" also love to hang up on customers - more than once, thats if you even get someone to answer. She proceed to respond to a conversation asking for delivery to a dealership due to a lack of knowledge and communication on THEIR part, and replied to us with "this isnt like pizza delivery". Napa is a joke, and we had to contact their corporate office on the horrible customer service this location continues to serve.

Cody Parkinson

Horrible people at the counter! I go in there to ask for paint and I see three high school girls at the counter chatting and when I ask a question they look at me like I was supposed to wait tell they where done talking to each other. When they did say "yeah what do you want" like I was the bad guy. Im all for equality, but dam that is just not cool for a manger to put three girls that have no idea about automotive to be left there alone

A Private User

I tried to call them 4 times in the middle of the day and they dont answer. I went in andstart of course they were there but could really care less if I was. The employees have a seem to have a sense of entitlement and dont really understand that they work at a retail store. I think if Napa didnt have there business with car dealers and mechanic shops thus chain would have been gone 5 years ago.

David Burch

Website says $35.99 for 5qt Royal Purple at this location. I went to the store and she rang me up for $45.99 (automatic price from bar code). I complain and she just edits the price. Really? I guess you need to print your price from the web before you shop retail nowadays. That should be illegal. I dont believe it was an honest mistake.

Jen Spero

Went in to ask a question about a fuse and if they could help me determine if it needed to be replaced. DAVE said "no were not allowed to go look at the car or help fix your car." I didnt ask the guy to fix it, just asked for some insight. Go to the harbor freight next door or a different auto part store all together. Rude.

William Dixon

I was surprised to find the store open on a memorial day. They were happy to help me find the correct part and went above and beyond. Even though they didnt get the sale they were very helpful in pointing me in the right direction to get my classic jaguar back on the road.

Joshua Distel

A big thanks to the Napa Crew!!!! Great service helping me find a rare part for my 55 Bel Air and they didnt need the computer so they pulled out the old books to help me find it... Once again thanks guys

Steve Popek

Im an Uber driver and was in a bind to get some special power steering fluid for my car. The assistant manager, Ryan saw me outside the door and opened early to get me on the road. Thanks

B E

Got the wrong part delivered i ordered online. Then went to return had to stand in line forever and there were at least 3 people there up front maybe it was just a busy night.

Kelsey Cluff

Each employee was very rude. The gentleman (Ryan) that helped me had a very poor attitude and seemed very unenthusiastic. I will never be returning to this shop again!

Cody Fisher

Only local place to buy Liqui Moly oil and other import parts for my Audi, but if you dont know what you need you might get screwed.

Jason green

Poor customer service, parts are always late and they screw up orders frequently. Management is never there.

Gary Funk

The customer service here is great. They are helpful and offer discounts when they can.

Mark Adams

Quick easy and helpful

Bobby Hainje

Bad customer service.