Nordstrom FlatIron Crossing

Category:	Department Store
Address:	21 W Flatiron Crossing Dr, Broomfield, CO 80021, USA
Phone:	+1 720-887-0333
Site:	shop.nordstrom.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 38

Reviews 23

Mike Ames

Im a huge fan of Nordstrom, and have shopped the Flatirons Crossing store since it first opened in 2000. Ive witnessed a sad decline at this location over the past few years. With the departure of a few long time associates, the mens department has suffered the greatest. The attention to service is nowhere near the high standard Ive experienced in the Park Meadows or Cherry Creek stores. Some of the premium brands such as Canali and Santoni are no longer in stock here so its necessary to shop online or look to one of the other two Nordstrom stores for local inventory. Getting any help in The Rail is very hit or miss, its pretty much a free-for-all when there are questions or when needing access to fitting rooms. I actually had difficulty returning a pair of jeans there when one of the associates couldnt find the transaction on my Nordstrom card, but I did manage to return them another day with a different associate who processed the return with no problem. Flatirons Crossing Mall has been experiencing something of a nuclear winter since 2009, due in large part to the poor economy of that time, and shifting soils forcing the closure and much inconvenience for customers and outdoor mall tenants. A number of businesses decided not to renew leases, and many plans for expansion or improvements have been postponed or cancelled altogether. One would have to wonder how long management can keep this watered down Nordstrom operating in this fashion.

D Teagan

Very disappointed and will never go back to Nordstrom! I shopped here with my children, looking for an upscale experience but we all ended up embarrassed and upset. For the price of the shoes I bought, I expected quality service, not a shoe salesman who was poorly dressed, covered with tattoos the full length of both arms, and appearing more immersed in his own political soapbox than in providing service - wouldnt even help me with fitting the shoes, just dropped the boxes on the floor. Next, we tried to look at jewelry but my little girl was frightened off by a large man with wild hair, dressed in womens clothing behind the counter. Sorry, but this is frightening and confusing to young children! I was looking for a pleasant, upscale shopping experience, NOT being forced to give a lesson on Gender Dysphoria to my young children! Apparently, Nordstrom is more interested in political activism than in servicing their customers! Goodbye!

Arthur Vandelay

I made a return to this store only to discover that the refund never posted to my credit card. After being told to wait for weeks, and that I was wrong, someone in customer service finally discovered that the clerk had refunded my money to another persons credit card instead of mine. Even after they discovered the error, no apology was forthcoming, and the company blamed it on "confusion" at the checkout counter. The money was eventually returned, but the experience left me concerned about shopping at this store again. They did not treat the refund of several hundred dollars to the wrong person as a serious matter. Be careful, especially if you arent in the habit of scrutinizing your credit card bills for errors.

Rich Jeffers

Customer serivce here is awesome! I bought my wife a purse for mothers day.(not a cheap one). Within the first 20 days we noticed some fraying starting to happen. And it was leaving its color on my wifes shirt. We came in on july 4th and they were more then happy to return the purse and offered to get my wifes shirt dry cleaned. I wish I could remember the names of the two ladys that helped us but cant. But I just wanted to say thanks!!

Kristin Golden

The active wear department at this store is great! I am always looking for new active wear that doesnt look "sloppy." The department manager (I think she is new, her name is Colleen), is so helpful. I have come in before and told her that I dont feel like looking or spending a ton of money but I need this or that. She is great about bringing things to me and helping to make sure that I walk away a very satisfied customer!

Ophelia Gatsby

I wrote a scathing review of this store 9 months ago, only to find out that they removed it. I reposted it again this morning, only to have it taken down within the hour. Nordstrom is awesome, but this location is terrible. Do you really want to shop at a location that treats critical reviews the same way as a middle schooler?

Curtis Tellam

I will never shop at this store. Poor sevice and rude upper Managers. The Buyers in this region are not doing a good job. mens department is poorly done. Go to another store. stop shopping here

T4MKUP

Nordstrom Flatiron Crossing has such a friendly group of employees. Every time I shop there its like going to a friends house, I always feel welcome. Great prices and good product.

Brian Fox

Service is KING here... HINT: go to customer service and ask for a personal shopper... youll have a blast. They will find everything you need and likely a few things you didnt.

Garrett Weiss

Outstanding customer service here. Thomas in the mens department was very friendly, helpful, and professional. Will definitely be coming back to this location.

Krissy Watson

I love this store! They are always helpful and have an awesome selection. I love how diverse the staff is. Everyone is unique and I think thats amazing to see!

Shari Morrow

Since Nordstroms actions reflect their has decision to enter the political arena, Im going to avoid shopping there.

Eric Maes

Fancy shoes. Fancy clothes. Its a good store to pass through when you need to get into the center of the mall

Nate Wallen

The staff is overly friendly but the lady I dealt with wasnt overbearing like some sales people are.

Jeff Ferrara

Great experience working with Victor in mens shoes. Thanks for the great customer service.

Abeer Shaikh

Had such a great experience here! Staff is friendly. Happy customer!

Steve Ruge

Never shopped here but has the cleanest rest rooms at the mall