Frends Beauty

Category:	Beauty Supply Store
Address:	5244 Laurel Canyon Blvd, Valley Village, CA 91607, USA
Phone:	+1 818-769-3834
Site:	frendsbeauty.com
Rating:	4.3
Working:	8AM–6PM 9AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM Closed

Location

Photos 11

Reviews 22

Sandy Romero

Came here a week ago, bought over $300 worth of makeup. Was recommended a powder that was a shade two dark. As home soon as I got home realized that not only was it two dark, it was slightly cracked. Today, I tried to exchange it. Manager wouldnt allow the exchange, she insinuated I dropped it. Im extremely upset over the poor customer service. I wasnt even trying to get a refund, just simply wanted to get even exchange. Its a shame that this place is five minutes away from me. Im seriously disillusioned because I read mostly good reviews about them. I guess Ill be taking my money somewhere else even if I have to drive a little farther for good customer service.

Allison Garibaldi

First time ordering from this company and I am beyond impressed. USPS lost my package I ordered from Frends, and proceeded to bounce me around to different people who basically said they couldnt help me. I finally gave up trying to deal with USPS and called Frends, and could not be more pleased with their customer service. Alex was super understanding and helpful; shes sending me a new package, even though the shipping issues had nothing to do with Frends. So refreshing to see a company who actually cares about their customers and goes out of their way to ensure satisfaction.

Caitlyn F

I had some issues with shipping (totally USPSs fault) so I called Frends to tell them that my tracking number said my package was delivered but there was nothing there... They handled EVERYTHING for me, submitted the claim for me, resent out my products with no questions asked. Alex McKibben was the sweetest person, not to mention she is SO knowledgeable about the products that she has. If you need advice and want to get great customer service, I recommend Frends.

A Private User

JAMAL has the worst customer service! she was not attentive, and extremely rude! I asked to speak to the owner, she said there was no owner! i asked to speak with the manager, she said there was no manager. then she claimed she was the manager! if you cant work customer service, than you should not have a customer service job! Will never return, and will inform other people of this Beauty Supply Store.

Melanie Brown

I live across the country and placed an order for several goodies needed to restock my kit and a couple of extras! I assumed that the item would take a long time to arrive especially since I didnt pay for expedited service. Well shipping was super fast and when I spoke with customer service regarding status, they were super friendly and helpful! Ill definitely be reordering soon!

C. Eden Di Bianco

I shop Frends online or at the trade shows, as I am on the East Coast. The service is great, and the entire crew is very pro oriented and offers good prices and deals on items that real beauty pros need. The prices are great, and their sales are among some of the best. Follow them on Facebook and Instagram, as they even do some pretty sweet giveaways.

Katie Semrow

Amazing! I ordered the no colour powder and it was on back order since so many people were ordering it so I wasnt expecting it for awhile. I got the package 2 weeks later and they also put some lashes in there for me to try! Definitely will be ordering from here and letting people know how awesome this company is!!! Thanks again!

Kate Rainscience

Its a nice place, everything is neat, but I strongly suggest you to check prices in online stores before you buy anything there, unless you dont care about saving money. The product I was looking for costs $9.50 online, whereas in store it was $19 (NINETEEN) plus tax. Was I disappointed? Yes. Probably wont visit anymore.

Amber Rose

Fantastic staff! I had my entire makeup kit stolen from me a few weeks ago and had to start ALL over. I found everything I needed here and got some amazing discounts. The staff there is super helpful with helping you find the right products, working with your budget and doing comparisons of brands.

Gerlie Cruz

I am extremely satisfied with their customer service. I keep coming back because I get everything that I want to purchase in one store. They offer very reasonable price and I get a big discount as a mua. Thanks Frendsbeauty!

Locations Manager

My girlfriend purchased purchased a locion. Got charged twice. She lost the receipt. We tried to get this handled in store. They could have easily printed a dublicate but they refused. Bad service.

A Private User

I go here all the time. Brian and Paul do everything they can to keep customers happy! Fantastic selection of supplies, and every make-up product you will ever need. Frends Forever!!

A Private User

Frends had the new pistol airbrush and helped me with controlling how much makeup came through the brush and which formula to use. These guys know makeup. Great customer service!

Bunnie Strassner

Been shopping here for years. Now, Im in Colorado and shop online. My favorite beauty store.

Tania Russell

Pro makeup artist of many years, this is one of my primary go-to spots for product.

Davide Tavecchia

Awesome place for beauty supplies, and very friendly staff!

Kay A

Worst customer service I have ever dealt with in my life

Linda Doe

Quite simply fabulous. Like finding a gold mine.

September Macias

Love this place and the people.