Sprint Store
| Category: | Cell Phone Store |
| Address: | 1850 E Willow St, Signal Hill, CA 90755, USA |
| Phone: | +1 562-426-6449 |
| Site: | storelocator.sprint.com |
| Rating: | 3.1 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
Location
Photos 1
Reviews 17
A
A Private User
Bought a new phone, computer sync software would not install, tech support bricked the phone. Tried to return the phone only to have the employees tell me to call customer service which placed me into a dead queue where I waited for 20 minutes for no one to answer the phone. I told the employees of this store that after 20 minutes I had tried and if Sprint couldnt do its part I would not be responsible for them not answering the phone. I left the phone with the store employees, they wrote me a letter saying I "abandoned" the phone. Incorrect, because an abandoned phone would mean I left it with them without identifying who owned it requiring them to actively search and find out the owner. Instead, I followed every process they required and identified my account. Sprint frustrated the cancellation process by failing to answer the phone with a timely fashion. Really 20 minutes is more than enough time. Cant give this store more than one star. Though I have to applaud Sprint for maintaining the unlimited data plans.
LE
Letha Davis
Dont bother with this location. I was recently dealing with a stolen phone issue and their best solve was to pay off my phone which would take 5 days to process after paying cash... and in the meantime add another line and pay retail. The manager to my complete dismay asked if I had a friend who needed a phone and after processing was done, I could get my new phone for my line and have my friend get phone and line I paid full price for. Extremely reckless advice for someone in a vulnerable position after phone was stolen. I then went to Sprint authorized dealer on Bellflower and Willow (next to Jamba Juice) and was able to pay off my stolen phone instantly and get a new contract setup at no upfront cost.
AL
Alejandro Cruz
This place the workers try to lie and they try to cover each other. Do not try to deal with the buy back program. They will not disclose the proper information that you need. They will not tell you every detail about the buy back program is not what it looks like. If they say sprint will pay for you to cancel your other contract, then its not like that. Theres more to it than this. Have them explain the break down of how it is done.
RY
Ryan McKay
This place is a joke. Ordered an iPad and it took 8 weeks when it was supposed to be 3-5 days! When it came in no even called. Useless customer service when they feel like picking up the phone. AVOID!
GR
gregory anderson
transferred my service from another carrier and was pleased with phone information provided by sleds person who went above and beyond while helping me my sprint account.
A
A Private User
A zero horrible customer service was thier for 20 minutes waiting to helped and greated another person walks in and got serviced right away
MA
Maria Eastlund
Great services, Alan is very helpful, friendly and professional. Me and my family will come back to this location.
NA
Najma
It depends who u got to , most of the time the Frmales are rude . I never came across one better then the males
KE
Kevin Heller
Ill tell you Brooke is the finest employee I ever consistently dealt with. Ive been with Sprint since day one.
UR
Uriel
Muy buena app
T
T Turner
Great Service I think... I will see once I get my first bill.
RO
Robert Spencer
Over charging for phone chargers $40? Seriously?
AR
Ariane Barnes
Great customer service. Brooke was great!
AR
arielle barea
Very Rude and bad customer service.
CA
Carla Eleby
Nice worker very helpful
RO
robert carlsen
Tried up sale
DA
Dale Gray
Worthless.