Toys"R"Us

Category:	Toy Store
Address:	1082 Blossom Hill Rd, San Jose, CA 95123, USA
Phone:	+1 408-266-2600
Site:	stores.toysrus.com
Rating:	3.8
Working:	10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–8PM

Location

Photos 100

Reviews 32

Norma Jabbari

I can never find anything that is advertised available in my store!!!! I called the store at Almaden/SanJose and the person that answered, "Anna" was very rude and unprofessional. She did not even allow me to finish explaining what it was I was looking for--she cut me off in the middle of my sentence within the first few seconds and says, "let me transfer you to Customer Service". I wait and wait and wait...the phone keeps ringing over 50+ times and still no answer. Anna picks up again and I asked, "Is this Customer Service?" and without even replying once again she transfers the call to ????? as the phone rang 50+ times once again. So, I hang up and call back and ask "Anna" if shes the store operator and she replies, "No" I just answer the phone.(Huh?) Okay... I explain that nobody is answering the phone at "Customer Service" and she tries to explain that they are just too busy to answer. Then she says, "So what are you looking for anyway? Maybe I can find someone to help you" I tell her that I have a number to the product that Im looking for and that the Store website says its available, yet it doesnt allow me to order." So, I try giving her the product number and she declines and asks for a description instead. She clearly has a difficult time understanding the description, so I tell her its a "Fur" Real Monkey by Hasbro. Not FOR real". She says, "Come again and spell it for me" She puts me on hold for 15 Minutes and comes back on to say, "Theyre still looking" yea right...another 10 minutes and she never comes back to the phone, so during that amount of time I was able to find the product I was looking for on Amazon and I ordered it!!! This is the same scenario EVERY SINGLE TIME that Ive tried ordering something from WalMart.....Simply unacceptable and horrific Customer Service or rather NO SERVICE!!! SMH

Samir Kambarov

They sold me a used item for the price of a new one!!! Yesterday I bought a Three Wheel Scooter for my son. It was sold to me as a new item so I payed a full price. When I got home and checked the scooter I found signs of heavy wear on wheels. Today I went back to the store and questioned the customer service representative why they were selling used items for the price of new without any indication. The representative was very rude and didnt even try to apologize. He told me that there was no way for them to know and check. However, I think it is easy to track and check. I am positive that the scooter I returned will go back to the shelf and will be sold as new again.

Joe G

Lots of Legos here and some really cool displays. All kinds of toys for every age range. This is not as big a store as I remember, but they have everything a kid would want to play with. Parents need to be very disciplined with their wallet here or you can spend a lot of money. I didnt know it, but they have a good selection of bikes for kids learning to ride. If you need an intermediate bike size like 18" they have it at very reasonable prices and assembled bikes are only $10 more. Nice place for toys.

A Private User

Customer Service SUCKS, SUCKS, SUCKS at this location. I cannot even tell my story because I am so angry. Then when I called to talk to someone about my experience, the person I was speaking to over the phone decided to have a conversation with someone else in the store at the same time as when I was trying to explain my situation. I will find a different location or store all together to shop at.

native blood

Well when I first went in the girl at the front was nice and helpful. But after I was asked if I needed help for the third time I heard there walkie talkies say to make sure you follow the "code Jeffrey" it was obviously about me. I felt really uncomfortable made my purchase and left never to go back to that Toys R us again. My kids love toys r us too.

Carlos Chavez

I brought my backpack with me so that my macbook and other valuables would be vulnerable. The employee working at the customer services made me leave it at the front as if i was going to steal. She was rude and disrespectful. I hope management will respond to this treatment by training the staff in customer relations some more.

E H

The last of the stand-alone toy stores Toys R Us out does the big box stores with their tremendous selection and knowledgeable, toy-centered staff. With competitive prices, and online price matching, you will have a hard time finding a better place to buy what your child desires.

Brandon Moreland

Honestly the saddest TOYS"R"US I have ever visited. It has toys yea, but the one and only console that was bing demonstrated was broken, they said it has been broken for over a week. Not to mention another toy that was in a demo case was broken too.

Michael Barker

Lots of parking and the parking spots are wide which is awesome when bringing the kids along. The store is organized extremely well and always appears very clean. The staff are helpful and know where things are located.

John Picardo

Decent selection of toys, friendly staff and in store pickup available. Good to check stock before making the trip. Price match is available but at Customer Service, not checkout.

Adam Black

This is an excellent store. They always have the items that Im looking for, and if they dont have it. They will get it from another store, with a minimal amount of waiting.

Raymond

Requested to check if items not displayed on the shelves were in stock, located & found some in the stockroom. Brought out the boxes for me. Excellent customer service.

Delainia Escajeda-Ford

The female key holders have major attitudes when signage is wrong because they put it in the wrong place they shouldnt call the customers names and give attitude

Sy Na

Its a bit run down, but quite serviceable. Employee are helpful and polite. Location is just diagonally across the street from the Costco Almaden site.

A Private User

Worst customer service! No one is ever on the floor to help and when they do finally come they dont know anything about toys.

John Lawson

Small for a ToysRUs. Doesnt look like much from the outside, but well maintained and stocked inside.

Martin Reinders

Toys r us has really gone down hill. The store Really seemed disorganized for holiday shopping.

ShadowNate

There are so many toys and is a good place to go to pick up things for my little cousins!!!

Paul Bergeron

Lots of new and up to date tech toys and a cool place to cruise around with my grandson

David Pena

This place had the toy I was looking for and it is close to my work.