ECCO

Reviews 9

KE

Kenneth Van Houten

The best customer service Ive ever had buying shoes! I came here today to exchange and return some shoes I had bought online and the manager, Candace, and her employee, Cha, took excellent care of me and made the process very easy. I originally purchased a pair of boots online but had ordered the wrong size, so I called this store and Candace said it wouldnt be a problem exchanging the shoes for the right size. All I needed to bring was the receipt and the credit card I used to make the original purchase. On top of that I saw that they were having a sale on the boots I had already purchased and I asked if there was any way I could get the sale on the boots I had already bought online and Candace was very nice and was able to honor the sale on the boots too! Candace was very friendly and had a very enthusiastic attitude which made me feel really comfortable with coming in to her store. Of course you cant go wrong with buying Ecco shoes either. When it comes to quality and comfortability Ecco, in my opinion, is the best. I work in the restaurant industry so Im on my feet all day. I have a pair of Ecco dress shoes that I wear for work that Ive had for two years now and they still look and feel great. I wont buy dress shoes or boots from any another shoe store. I live in Napa and after having the experience that I just had Ill make the drive specifically to go to this Ecco store on Grant St to buy shoes from now on. If you want a very comfortable and high quality shoe I highly recommend Ecco shoes and if you want great customer service go to this Ecco store on Grant St and ask for Candace or Cha if youre ever in the area.

---

KE

keith carter

Have couple styles that I like from online, went in there this morning. The Chinese girl was busy with couple customers, but she still came up to me, told me to look around she will be right back. I told her I am not going to buy today Just trying. She still bring out all the sizes and styles that I want and explain to me what are the differences, very patient. I will for sure going back to her when I make my decision.

---

OM

Omar D

People who are working in this store are not welcoming, not smiling, and for some reason they ignore me and pretend they dont see me, although Im the only one in the store, I hope that isnt racism against my race.

---

YO

Yoichi Miyazaki

I dont understand why a shoe shop doesnt sell shoe laces even for their own shoes.

---

KE

Kevin Lam

Small with decent selection. Nothing really to remark on.

---

SH

Shlomo Priymak

Good shoes, small selection. Wish the store was larger.

---

JO

Joseph Seibel

Great service when looking for Ecco shoes!

---

KE

Keith Larson

The only shoes I wear!!!

---

JO

John Burke

Nice salespeople

---

---