Best Buy

Reviews 3

PA

Patient Jay

I Shopped at this location on two separate occasions, and both experiences were terrible. I was not going to write a review for the first visit, but after this last visit I can see the horrible quality of their staff. -First time at this location my fiancé and I purchased an ASUS G75VW 17.5" laptop, and some dvds. The sales man was so rude, and pushy. My fiancé was the one looking to buy the laptop for herself, and I was just with her to pick out some DVDs, but the sales man kept tiring to sell me laptops, and ignoring my fiancé. I could understand the sales man talking to me if I had questions, or concerns; but I did not care what kind of laptop my fiancé got. MY FIANCE HAS AN A.A DEGREE IN COMPUTER SCIENCE and knew what kind of computer she wanted. Whenever she would ask a question about a computer, the sales man would answer it me, and NEVRER to my fiancé. When we went to ring up the purchase the salesman offered us a warranty through Best Buy, and my fiancé said "I do not need it"(AGAIN SHE HAS AN A.A IN COMPUTER SCIENCE!!!!); He then looked at me and said "Sir I STRONGLY suggest you get this warranty", and I looked at my fiancé and said (With a smile on his face)"You sure you dont want it", and she replied "You know I can fix it, if it breaks!"(At this point realized how frustrated she had become because of the sales mans rude behavior); The sales man then went on to try and convince me that the warranty is something she really needed. The sales man final stopped when I gave him a serious look, and a stern "NO!". My fiancé has to put up with sexist behavior from men in the IT field every now and then, but when shopping one expects to be provided SOME(ANY!) customer service; and not be offended. -Second time shopping at this location my fiancé and I purchased a laptop bundle for my father. We figured that our experience would be ok because we would grab the bundle, and not have to deal with and salesmen. So we grab the bundle, and go to the checkout line in the fount, and there is only one cashier open (and he is moving at a snails pace). After waiting for him to finish his chat session with the other customers, he moves to the next customer (that was suppose to be us) but because we were looking at the last minute goodies shelf next to the line, the cashier said "THE LINE IS OVER THERE!"(Somewhat understandable, but his tone was very rude). Once it was our turn to check out the cashier was even more rude; we had some questions because the laptop was a gift, and whenever we would ask a question the cashier would sigh, and give us a short and abrupt answer. I am sensitive to peoples illnesses or disorders, but in order for people to provide quality customer service, they must be FIT to do the job. It was very evident that the cashier was tired; he was sweating really bad, smelled funny, and had to sit on a stool the whole time. Perhaps the cashier injured himself, and had to sit; I really do not know, but he looked very unprofessional, unclean, and unfit. There has been talk of Best Buy going under like Circuit City did, and I think staff like those mentioned above are going to help in aiding that. This can only be the result of 2 thinngs: 1). Best Buy does not properly train their staff 2). Best Buy will hire anyone, even if they have zero customer service abilities. I also have friends and family who have had a terrible experience with this location; all of which were due to the poor quality of the staff. I would STRONGLY recommend this Best Buy hire new staff, or properly train their current staff.

AM

Amira Kidd

I came here a few days ago in hopes of purchasing a small laptop for my little brothers graduation. It took some time for me to get help from a worker, and when I finally did, I was greeted by someone who clearly hates their job(or at least the customers). I already knew what I wanted to buy, but naturally she talked about my other options, which is completely understandable and fine. However, Ive been working with computers since high school, and half the information coming out of her mouth was complete bulls*it. I needed something simple for his schoolwork, made that very clear, but she kept pushing me to buy a much more expensive, over the top brand. Every time I reminded her of my budget she would look disgusted and sigh, she was being a complete snob about the entire thing! She even had the audacity to roll her eyes. The second she realized I wasnt going to move with my budget, she just walked away, without even dismissing anything, to another customer who was looking at more expensive computers! What the hell kind of rude "customer service" is that? I thought BestBuy wanted to keep all their customers, not just the big spenders. She could have at least said some kind of "hope you find what you want" or even, "Ill be over there if you need anything else" instead of walking away mid conversation. I finally got the attention of a man working there, he was friendly and he even apologized for his co-worker leaving me the way she did. This man honestly answered all my questions to the best of his ability, and the few questions he didnt have an answer for, he admitted he wasnt sure, but offered to research for me. If Andrew wasnt there to save the day, I would have left this store livid without purchasing a single thing. From now on, I tell all my friends and family to avoid the curly-haired snob at best buy.

NA

Nat Cia

Well well, not only are the employees rude, but disrespectful. Daniel with the moble department just hang on up on me mid coversation cause he didnt like what I was saying. ............................................I bought a cell phone from another best buy, the one in Riverside on Tyler and have been having problems with it. For convinience yesterday I took it to the SB store on Harriman. Wait time was around 1 hour, then they finally took my phone in for repair. They guarantee a loaner phone, which I go after another hour or more of wait time at the mobile department. I asked the guy if it was charged, he said enough until you get home, gave me the phone without a charger saying it was the same connection as my phone, so I took it, put it to charge in the car and went to eat, when I got out, the phone was dying, so I took it back (I was still nearby the store) the guy said the phone was bad and they didnt have any more loaner phones, to go to the Riverside store and they would give me one, after calling that store, they told him they had some, so I drive there, I think about 16 miles and they tell me no can do, the SB is suppose to provide you with a new phone as loaner if a used one is not available, by now both stores are closed and Im a very unhappy camper. I go back today to the SB store and the manager Jen Hoffman says they dont have any loaners, I said the other store says youre suppose to provide me with a new phone, she says we dont have any..... REALLY??????????????????? then what the f. do you sell???? she then says they have given out the max and Im here stuck with out a phone for 4 days because they already sent mine out!! WTF?????? Horrible service, horrible time wait and I still have to go back to this shity place to get my phone back.