Ulta Beauty

Category:	Cosmetics Store
Address:	10919 Olson Dr, Rancho Cordova, CA 95670, USA
Phone:	+1 916-853-2216
Site:	ulta.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 53

Reviews 23

hugs2003

I called the Ulta salon to ask about a price to just trim my hair about an inch or two. The lady I spoke with VERY arrogantly stated, "We dont do trims here." There was a moment of silence and pause because hearing that a salon wont do a trim caught me off guard. Eventually I just said, "Ive never heard of a salon that wont trim before" and at the end of my sentence the woman cut me off, spoke over me and continued by stating that trims arent worth their time for the little bit of money it would yield. .... ..... WOW! I said, "WOW!" out loud and hung up. I WISH I had her name. I just cant flipping believe that attitude. Also, to concur with another reviewer, twice I was unable to find an employee around the store and once the employee was completely unable to answer my questions about a product. All three times, the security guard knew where to direct me in the store to find the exact (and rather specific) items I wanted as well as answer questions about a product!! He spends all day in that store observing everyone and everything, so Im kinda not surprised :)

Celeste Mesenbrink

We went in to ask about a hair appointment. We had a few questions that could not be answered so they said they would call us later on that day but never did. The next day we got a text saying we had booked a hair appointment WHICH WE NEVER DID and called them back to try to cancel it. After not getting ahold of them the same lady that had helped us the day before finally called us back and it was the same argument from the day before. She said she would let us know by 4 that same day if she could do my hair. She never ever called us back. VERY BAD CUSTOMER SERVICE

LstCstLdy

Im happy that there is now an Ulta near me, instead of having to go to Folsom. The employees Ive encountered have been nice and as helpful as they can be. Im not sure how much training they receive but the woman at the Clinique area gave me a foundation that was definitely not a color or tone match even after putting it on my face. Other then that no issues but the store seems picked over and doesnt carry the full range of some of my favorite brands.

Tara Spencer

This is the only ulta by where I live and I was very disappointed to find out they barely carry any brands… The staff is not very knowledgeable either… The only person that is really ever any help is actually the security guard… He knows way more about the brands than any of the other employees do there. That being said everyone there is super nice and super friendly!

Holly Boyd

Bad customer service based on "demographics" They gave us a hard time with a return even though we had a receipt and it was returned in a timely manner. Treated us like we stole something and made up excuses why they would not return the items we purchased. HORRIBLE! Go to another location if possible

keneike gonzalez

Its a good store but not great, I expect more respect when going to a store. The employees have attitude, I wasnt told have a nice day when leaving during my last visit, wasnt asked for any help when looking around...I had to ask. Ive been to many Ultas and this one has a strong negative energy.

Yuliya Silkina

The manager is very rude and doesnt follow Ulta policy as well as the staff arent trained properly. The store is empty and disorganized. Folsom Ulta is only 15 min away and is so much better.

Betty Cruz

Staff at the make up bar seemed more interested in conversation among themselves. Only the management seemed to assist the customers.

Tainy Wilson

This store is like a candy stire for woman! The prives are a little high, but a fun stire to visit.

Michelle Van Allen

Ulta has a good selection of beauty products and perfumes. Full salon and eyebrow waxing available.

Emily Houston

I like to come here for my makeup. They have a great selection but they are a little pricey.

Olga T

Not a lot of options to choose from. Low supply on some popular brand name items.

Lucky Johnny

My wife and daughter loves this store. They have all their face food.