AT&T

AT&T, 290 Palladio Pkwy #851, Folsom, CA 95630, USA,

Category:	Cell Phone Store
Address:	290 Palladio Pkwy #851, Folsom, CA 95630, USA
Phone:	+1 916-984-8003
Site:	att.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 22

Reviews 28

laura shultz

AT&T service was always wonderful and just started getting too expensive. We called and they convinced us to switch to Direct TV for our cable at a much better price. We were quoted exactly what the cost would be, were told we would have one hard wired receiver and two wireless. They showed up with three hard wired boxes. Said they could install two wireless but it would be $99 each! So sick of bad customer service and deceitful companies hiding charges. After wasting 4 hours waiting on a Saturday we cancelled the technician and now are looking at Xfinity. It just makes me so angry that you call and wait and just keep being told they cant do anything and try to transfer you to another department. I hope the $198.00 they lost today was worth our service for all of the upcoming years that they just lost.

Adam Higareda

AT&T is really scraping the bottom of the barrel for managers these days. The attitude on the manager was shocking. She was extremely condescending while explaining the problem on my account that was clearly the fault of AT&T. Her attitude made the situation far worse than it had to be. I would rather pay more money with another company than deal with the incompetence that is AT&T. To be clear the majority of the frustration I have experienced with this store was with the manager. She clearly has not been trained properly. So if you are in the market for a new phone or looking to change providers I encourage you to avoid this location at all costs.

Joe Rico

I worked with both Bryan I believe and Brian. One was a light skinned young women and the other was a red headed man. They both provided excellent service in helping me work out my broken phone situation on different occasions. They were both respectful, knowledgable, and patient with me despite me being pretty frustrated at the time. I am glad that the store hires employees such as these and it keeps me motivated to drive out of the way to make an appointment at this store and wait for either of them to help me work out any issue I have with my phone. Thank you for having such outstanding customer service. Sincerely, Joe Rico

Helen Nguyen

i dont mean to rate this local store, just want to let all of the consumers know that AT&T service is so so bad, they screw up my bill every month and i have to call to adjust it every single month ... i have enough ... i signed 12months promotion contract UVERSE (home phone and internet) as $52 ... every month i got the bill as $80 plus ... call every month to adjust it ... for this month, they refused to adjust it for me and completely deny the contract i have with them in term of the cost, not the 12months, and they make the sound like they give me a favor to drop out of contract without early termination fee

Tiffany Fong-Mao

Finally good service! I appreciated the knowledge Lloyd had about all of the available services with ATT and his ability to help us determine the best option for my mom based on her understanding (or lack of) current technology. He was very patient and helpful. We appreciated not being given the "hard sell "or the lack of customer service we have experienced at other ATT phone stores. I wish all employees att hires are trained and have Lloyds disposition. He is an asset to the Folsom store!

Dustin Brogdon

I worked with one of the managers, James. He listened to my concerns about recently purchased phone and told me all of my courses of action. He was very knowledgeable, thorough, and understanding and strengthened my loyalty to AT&T with great customer service. Ive also had the pleasure to work with Tyler and Karim (I think thats right), who provided phenomenal service in my recent visit. They created a rather welcoming environment for me and i recommended checking this place out.

steve S

Went to the AT&T store today because they said they would replace my phone (which is dropping calls) but when I arrived they only upgraded iOS and then sent me away. I asked why they didnt suggest this over the phone, why do I need to come into the store for this ??? I am back in my office on the line with AT&T, Called just "Failed" talking to AT&T. AT&T Store Manager showed no signs of caring or helping or maintaining me as a long time customer

A Private User

Terrible customer service, rude management, incompetent staffers (some of them, if you are lucky you will be attended by the few considerate and cooperative ones) and long wait Qs. Prefer using the phone customer service over even bothering to drive to this store in hope for some quicker resolution.

Vyacheslav Malyutin

Instead of $350 as promised they are going to take $830. I found a hidden charge in my first monthly bill. They called this situation as "promotion". And by the way, I can buy this phone for $700 if I do not take this offer and pay the full price in Best Buy, for example.

Yevgeniy Gol

I came in today with a hardware issue and got that resolved very quickly by Jeff. I got a new phone and was able to get back to being connected with my company. Thank you for your professionalism and efficiency.

Esther H.

No one acknowledged my presence at the store. One representative was too busy texting. There were a group of people, whom I presume were staff members, all huddled and making jokers amongst the group.

Langston Harris Jara

Some representatives are great and some are terrible. Way too many employees that look like they work on commission and dont put effort into helping you if you do not actually go in to buy anything.

Vishal Sheth

This is good service but they cant cater. Theres no LTE on AT&T in my area. Theyre not able to give me a solution. Theyve not even understood my problem. I suggest not to get connection from here.

A Private User

Janet was so great and helpful. She didnt pressure me into getting anything and showed me all my options. And in the end, I still got what I came in for. I definitely recommend Janet!

Joe M

The representatives in this store were nice, but AT&T it self is not very customer friendly. They provide horrible services and seem to dislike existing customers.

A Private User

I showed up right at lunchtime and everyone was extremly nice. I was served right away. The staff was knowledgable and helpful. I think they did a great job.

Zachary Berger

Were currently in here and there are about five staff members just standing around. Weve been Im queue for about 20 minutes and have yet to be helped.

Rey Jaraba

Friendly staff, great phones but there plans were to pricey for my budget. Good location and easy parking in the Palladio.

Jeda Warren

A nice new store and helpful staff. Lines move fast. Call ahead to save some time.

james serikov

Was helpful but horrible service, need to smile more

CORINNE WALLER

Large store that usually have short wait times.

hossein heidari

One of the worse customer service ever ..

E.A.T GamePlays

Nice people in shop but not as profesional