Mercedes-Benz of Beverly Hills

Reviews 3

DO

Doc Tech

Can car buyers really trust the certification process at this dealership? Does this dealership really certify their Pre-owned vehicles? My advice to prospective Certified Pre-owned car buyers at the Mercedes-Benz of Beverly Hills is that you shouldnt trust the document provided to you that states the vehicle is certified. Take the vehicle next day to another dealer and request a detail inspection of the vehicle. If something is wrong with the vehicle, you can return it and get your money back. Here is my experience with Mercedes-Benz of Beverly: I purchased my Certified Pre-owned 2014 S550 in October 2016. When you buy a Certified Pre-owned, you should get either new tires or tires in good condition. About 4 months later after putting exactly 3,523 miles on the vehicle, I took it to the Mercedes-Benz of Ontario for service. The multi-points inspection reveals that one rear tire was leaking air, had a low thread measurement of 2 mm, and cannot be covered by the $3,675 Wheel & Tire Protection Plus that I purchased with the vehicle. I called the salesman, a really good guy who advised me to talk to the Finance Manager Greg Roberts. After many tries, he finally called me back but with no solution. I called the Service Manager Phil who stated that the front tires at the time of the certification process, had both 7 mm of tread which is the same measurement I got from the multi-points inspection from the Mercedes-Benz of Ontario. Then he said the Left rear tire had 6.6 mm of tread and the right rear tire had 6 mm of tread. The multi-points inspection at the Ontario dealership came up with 5 mm for the Left rear tire and 2 mm of thread for the right rear tire that is leaking air and that the Wheel & Tire Protection Plus ($,3675 value) cannot cover the replacement because it has less than 4 mm of tread. This vehicle is my weekend ride; I dont drive it to work. I drive it only on weekends. Do you think that after driving 3,523 miles after their "Certification" process only one tire can be worn from 6 mm to 2 mm of tread? The "Service Manager Phil" stated that is possible and confirmed that he had the same experience on his vehicle. If that was true, this means that if you have a S550, you need to replace the tires every 8,000 miles? Because a new tire has 8 to 9 mm of tread; if you drive 8,000 miles, the tread on your tires will decrease to 0 or 1 mm and you need to replace the tires every year. Does this make sense? Which tire manufacturer company will produce tires to be replaced every 8,000 miles? By the way, this a GOODYEAR EAGLE F1 ASYM 2 MOE 275/35/ R20 102Y Tire. After trying to get my issue resolved by contacting the salesman, the Finance Manager Greg Roberts and the Service Manager Phil, I reached out to the Certified Pre-Owned Manager Steven Boback and to the General Manager to get this issue resolved but both did not return my calls even after leaving multiple voice messages. For 7 days, my vehicle was at the Mercedes-Benz of Ontario while I tried in vain to get the Mercedes-Benz of Beverly Hills finds a solution for me. That is really SAD for a car luxury company such as Mercedes-Benz. Should we really trust their Certification process? I am still available to get a solution from them if they are willing to accept their mistake and correct it. And I will update this review if they reach out to me with a solution. Jules K

AS

Ash Naimian

The most disgusting and unprofessional dealership I have ever been to!!! I have been going to this dealership for the same problem for over 2 years now. As interesting as it is they keep making the issue worst and worst. I figured since they started the project they know what to do to resolve the problem but apparently they are a bunch of overpaid cocky morons. Since I have been dealing with them 2 of the service advisors that were working with me quit and when I ask why they always say its personal (bs). So I went in 2 years ago because the auto close on my CL63 stopped working. They stated that the issue is a motor problem and it will resolve the issue which it did for about a month. I took the car back and again they said it was a motor issue so I said ok they replace it. Guess what a couple of days later my window stopped working properly and when I went back they said its related to the door. They fixed it or should I say made it worse because my window would go up and down with the speed of a turtle. So this issue went on for about a year when I took it in and they said we are going to keep it until we fix the issue. I went along with it and a month later they said the vehicle is ready. I picked up the car and realized that my car had 80 miles on it so I called the manager and he said I dont know sorry. I spoke to the service advisor and his response was Ill get back to you and never did then he quit. Now understand that every time I took my car into service it got worse and worse. I took it in again about a month later and they kept my car for another 2 weeks. While my car was in service they said your service B light is on would you like to do the service and I said only if its on the house since you guys cant fix my car correctly. They agreed to the service on the car and god knows what they did because right after the service my coolant light would go off once every 3 days. I took my car to the service dept and they said its normal on a CL63. I said no its not when it hasnt gone off at all the whole time I have had it. I added water to my coolant every 3-5 days until I finally took it again for my door and window. They kept my car for over a month and not only did they not fix my car but apparently when they did the service B they forgot to close a bolt or screw or something above those lines and they had to replace everything that has to do with the CYLINDER HEAD. I called to speak to Carol which is the head of the service dept and her response to me was dont come here anymore as a matter of fact come pick up your car we are not going to fix it. So I decided to go to the head of BH Benz Bruce Schulman and he is a pathological liar. I called everyday for over a week and they kept saying either hes in a meeting or hes out but when I emailed him he responded with I broke my ribs and have been home for 2 days then he says pls go somewhere else. So they take my CL63 mess it up and tell me to go somewhere else. This dealership is nothing more then a con artist!!!! My next step is calling MB USA and see what they are willing to do before I get my attorney involved. DO NOT AND I MEAN DO NOT STEP FOOT IN THIS PLACE!!!

JE

Jeffrey Marcus

My treatment by Beverly Hills Mercedes Benz is the worst I’ve ever experienced. While driving my brand new (3 months in) Mercedes with less than 2,000 miles on it, my car began to shudder and cease to be able to move forward on the freeway. The next day I took it back to Beverly Hills Mercedes Benz. My service advisor, Joe, told me that I would be called the next day with an update. Two days later I called to find out that it needed a part that had to be shipped from Germany (?), that I would have to sign a document requesting said part (?) and that I was going to have to wait up to 10 days for. After Joe told me what the part was, I went online and found out that it meant that my transmission was shot. While upset that my new car needed a new transmission, I called a week later and was told that the part came in early, and the car should be ready in 2-3 days. When I called 3 days later (yes, all these calls were made by me) I left a message. I called 3 times the next day I received a call late in the day (around 4PM) and was finally told there was another problem. Someone moving my ‘fixed’ car from one area to another had an accident and had hit a wall or another car (I was never told). Joe told me that it was now going to take another week in the body shop. When I went to pick up things from my trunk, after being made to wait for over an hour to have the car brought to me, they finally drove me to the car that was still ‘not fixed’, with the engine still being worked on. While driving around a car for 3 weeks advertising “MERCEDES-BENZ OF BEVERLY HILLS COURTESY SERVICE LOANER” in big white letters across the back window was sure fun, my new car no longer felt new. My ‘new car’ had a rebuilt transmission and had been in an accident, neither of which was my fault. I am paying new-car sized lease fees for a “used” car. When I finally was able to pick up my new-used car I called an hour ahead to make sure that I could come and pick up my disappointingly “used car”. I was told it would be available for me upon arrival around 3:30. When I got there I was told it would be brought down to me in 10 minutes, 45 minutes later, I knocked on the door of what looked like the service manager, because Joe (who was still avoiding any eye contact with me and never greeted or apologized to me) was sitting in the office, and told the service manager that I had been waiting 55 minutes with frozen groceries in my loaner car-trunk melting. The car was eventually found. Beverly Hills Mercedes Benz says that there is nothing that they can do, it has to come from corporate. Even after having my lawyer write MB Corporate a few strong letters, we have been waiting over three months to find out if they will either reduce my payments to that commensurate with a ‘used’ car, or offer me what I had initially bought - a ‘new’ car. .