Jo-Ann Fabrics and Crafts

Category:	Fabric Store
Address:	3835 Mall Ave, Fayetteville, AR 72703, USA
Phone:	+1 479-527-3944
Site:	stores.joann.com
Rating:	4.3
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 30

Reviews 15

Dawn Duckworth

Live in Rogers. This store has a bigger selection of everything, especially fabric and books. Has a classroom. VERY nice staff: I make jewelry as a side project. Selected a mass of clearance charms (97¢) and buttons (50¢ per package). I can not remember her name... She had to hand-adjust every one in the register. She just kept making nice conversation, about what I plan to do with them, and why I was so excited to have found so much I could use. Midway through, I realized I may have picked up way too much... She helped me sort stuff out on the counter, chatted with me to help decide ( "These are similar to those, do want both?") and kept reminding of the total to help me calm down (Youre only at $30 so far, That make it a few pennies over $50, ect...) She didnt seem to mind me pulling stuff out and then changing my mind and adding it back. I super appoligetic for basically being a crazy customer, and she said it was completely fine, that she understood completly; that creativity can be hendered by budget, and making the most of it is exactly what she would have done. ABSOLUTELY WONDERFUL CUSTOMER SERVICE. She had to keep calling other cashiers up to help check the line forming behind me. (She called the moment someone got in line, and let them know instantly she was having someone come up.) She got the evil eye a few times, and one of them kind of questioning why she couldnt keep the line down. I spouted off that it wasnt her fault, it was mine... She just said to nevermind them, she was helping me, so I was her primary focus. This was absolutely the nicest I have been treated, in I cant remember when. Seriously can not remember her name... If I could, I would be reporting these to her manager. She was fabulous and deserves a pat on the back, and anything else Jo-Anns does to recognize wonderful service.

Jessica Archer

The store is always clean and very organized. It is a little small compared to the one in Fayetteville so before you make a trip make sure you go on the website to check they have what you are looking for. The reason why I gave it three stars is because the past few times Ive gone the customer service and friendliness of employees is terrible. Im not greeted when entering the store or told have a good day while leaving and no one ever asks me if they can help instead I have to go track someone down.

Sara Tumlison

This store is large and usually has a great selection, as well as consistently offering coupons. However, their employees are not always knowledgeable about fabric and the store never seems to have enough people working. Additionally, the price check stations throughout the store are almost never working, and signage may or may not be correct.

Karen Davison

They usually have a really good selection of crafts and materials at a very reasonable price. They also offer different classes from sewing to making Christmas ornaments.

Katie Harris

Lots of fabric options here, and the staff is nice enough to let me just take my time feeling and tugging on fabric so I get exactly what I want.

Guy LHeureux

They had most of what I wanted, so I left happy. The staff was real friendly as well as helpful.

Morgan Mason

Great selection pretty poor customer service

Hunter Davis

Life savers and they have a GREAT selection!

Dale Manning

I can almost always find what I want here.

Amanda Luper

Great coupons, sales, and friendly staff.