Category: | Furniture Store |
Address: | 20635 N Cave Creek Rd # A4, Phoenix, AZ 85024, USA |
Phone: | +1 602-993-5223 |
Site: | thefurnitureranch.com |
Rating: | 4.1 |
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Nathalie Drummond
We ordered a round wood table, a large armoire and a hood for a range fan. The table and armoire were based upon models in the showroom but we made many modifications such as to size, hardware, type of wood, configuration of shelves and drawers. The range hood was built from scratch from our ideas and those of Vinny from the Furniture Ranch. Vinny was very artistic in sketching each idea we had. It gave us a good feel for how the pieces would turn out. We provided a sample of the kitchen cupboards and the new pieces were stained to match. The only modification we paid extra for, and it was modest, was the size increase of the armoire. So this is truly custom made as opposed to many other places, which are often less expensive, but much more restrictive in design. We had to wait a while for the pieces but they were done when promised so we were able to plan around that. When we went to have the range hood installed it was obvious that the cabinet company had advised on the wrong measurement and it came down too low, interfering with where the pot filler was to go. We went back to the Furniture Ranch and Vinny had 3 1/2 inches taken off the top of the hood. This involved quite a bit of work as it had to be taken apart, the copper inserts cut and then re-assembled and re-finished. The Furniture Ranch did not charge us anything for this alteration which was required through absolute no fault of their own. When I went to pick up the altered hood Vinny said it looked like it needed another buffing. Once that was done he thought it needed another coat of finish. I gladly waited for a few minutes while he demonstrated the professional pride he takes in the work of the Furniture Ranch. In conclusion, I think this is what you get from the Furniture Ranch. Its not cheap. You have to wait a while. But thats worth it because the work is beautiful, you can pretty much design anything you want and they so evidently take pride in that work.
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Kathy Erickson
On Sept. 26 I ordered dining room chairs for my cabin. Picked the fabric and wood and was told 6-8 weeks. I needed them by Christmas and was assured they would be done. After Thanksgiving 8+ weeks my husband went in just to check. Not ready but would be in 2 more weeks. Last week I called and was told for the first time that the fabric was backordered, another week. Today December 7 I called, nearly 11 weeks since the order was placed, was told the fabric had been discontinued and I would have to pick another fabric!!! I paid half $1300 and wanted a refund, they refunded the money but I had to go to the store and sign for the refund on my credit card. Through this whole exchange neither owner appoligized in fact they got mad at my husband, told him he wasnt being reasonable. 11 weeks before we were even notified of the fabric being discontinued!!! Same as the mans review above mine, no apologies and the worst service I have had in the long time.
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Anthony Perrotta
Having looked through your website to get some ideas for my home I noticed several photos taken in other stores Ive shopped and purchased furniture at and posted as your own. Shame on Furniture Ranch for not only stealing other businesses designs but physically going into there stores taking pictures and posting those pictures on their website using them as their own. I would be extremely hesitant to use a company that practices immoral ethics such as this. Very disappointed as I was looking for a reputable place close to my home to shop at. Lesson learned dont steal other businesses designs let alone go to there store and take pictures and use them as your own. You just lost a potential customer.
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Gary Green
In May my wife and i had a bedroom set delivered to our home. In chatting with the gentleman that was putting the bed together he informed us that he also was the person that made the furniture. We spoke to him about a door that we wanted made that needed to be 8ft tall by 4 ft wide with an arched top. His response was we can make that. When they showed up with the door I was totally blown away. The door is so amazing its better than we ever expected. Special thanks to Vin, Gabe and the installation crew. My wife told me yesterday if we ever move the doors will be coming with us, even if the have to become wall art!!!!!!!!!!!
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Betty T
We just had the Furniture Ranch design, build, and install furniture for our two home offices. The design is exactly what we wanted--they even came out to measure and make sure that we were ordering exactly what we wanted. The furniture was installed on schedule and the installation team was cordial, helpful, and left our home clean. The furniture looks fantastic and everyone who has seen it loves it, too!
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A Private User
This place is bad news. My wife and I ordered built-in bookcases and office furniture, over $13,000 worth. After numerous unanswered phone calls and broken appointments and four months later, we finally cancelled the order - paid $250 legal fees to get our $5,000 deposit back. No apologies, excuses or explanation as to why the poor service and follow through.
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Kris Butler
We designed a custom sectional and ottoman and LOVE the finished product. Great quality, great price, quick turn around time - excellent customer service at every step. We will definitely return for more beautiful home additions in the future. Gabe was a great pleasure to work with. What a great find for home furnishings!
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barbara mcnelis
I had two custom twin beds made and the quality is great. Gabe was very helpful throughout the process to help design a nice rustic look. Couldnt find anything in the stores to meet our need for plenty of storage underneath and very tall headboards. Furniture Ranch solved the problem. Thanks guys!
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Carol Roeber
Gabe and his crew designed and built barn doors for our closet. They did a fantastic job ( custom made to fit our needs). We are more than happy with the way they turned out. We will definitely return to the store.
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Terry Dewey
These guys are amazing! I custom ordered some furniture and it was on time and I am very happy with the quality and service. If you want custom furniture these guys are the ones to talk to.
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Teresa Conley
Nice selection of southwest rustic furniture quality made to order. Prices reasonable
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Thomas Clemins
Great service and great bargaining with Gabe. We will always be calling him first.