CVS

Reviews 12

CA

Cameron Davis

General Contractors and Service Companies BEWARE! TERRI, the manager of this CVS, will rip you off! We completed our work to the previously agreed upon terms, then when we went to submit our invoice and collect payment, he changed the terms that were agreed upon previously and would not pay unless we discounted the rate at which our work had already been done, and required us to do more! Just Saying, Be Sure, before you do any work for this manager, that you have a written and signed contract on the day that the services will be done! Due to my experience here and how unreasonable he was, we will be moving our prescriptions to a different pharmacy and CVS as a whole has officially lost thousands of dollars a year of mine and my families business. Any business who employs him, especially as a manger, is saying something about their standard of customer service, which unfortunately is safe to say is well below what any reasonable business model would assume.

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Glenn Gardner

I have been going to the pharmacy for the last 3 years and the last year or so their customer service has gone down considerably (with the exception of one of the pharmacy technicians). It seems that every time I bring in a prescription they have some sort of issue getting it in or whereas before I could sit and wait for it and theyd have it ready for me within an hour. Now it seems as though it takes at least a day or two. Having worked at a retail pharmacy before, I know the ins and outs and how stressful and busy it can be, but considering they have the same people working there they did 2 years ago I dont know what has changed. I have been given negative comments by the staff, made fun of, and even been outright accused of being a "drug addict". As a person with a mental illness this is extremely offensive and furthers a stigmatism and label put on people like me. Rude, rude, rude. I highly recommend you find some place else.

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Patience H

Pulled into this store to grab some bread and there was a old woman with a child in a van with a flat tire. She had been in the parking lot for over an hour and no one had offered to help her. I asked if she needed help and she said yes please. I myself cannot change a tire so when I went into the store I asked for help for her. (She is from another country and drove up from Yuma. She didnt know you can ask for help) The manager on duty Chris, came out and changed that tire. He was so dirty, sweaty and hot. plus had to complete his shift still. He was very sweet and helpful and I am thankful that he was on duty and able to help that woman. I stuck around to make sure she got back on the road but that woman was crying she was so thankful her and her granddaughter could get back to Yuma....Thank You Chris, and Thank you CVS for having such great people working at your stores!!!!

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Patrick Fisher

Not friendly or customer service oriented. Ex. Sitting in the drive-thru Im looked at by three different employees (including the pharmacist) and none acknowledge Im there. Figuring they were busy and would get to me shortly I wait for 5 mins then push the button for service. Had I known I truly had to push the button for service even after 3 employees looked at me I wouldve pushed it when I pulled up. Lesson learned. After this, the person helping me had to use a telephone handset that she couldnt keep in front of her mouth for me to clearly hear her so I had to keep asking what she said as Im leaning half-way out of my vehicle to get closer to the speaker. If my insurance didnt require me to get my Rx at CVS I wouldnt go here.

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Samantha Price

Dont fill from this pharmacy. The pharmacist (Jacqueline) didnt have 30 seconds to do a med reconciliation for me for a patient admitted to the hospital (Im an RN - its important that we get an accurate med history from the patients pharmacy so we can adjust medications as necessary). When I asked her to slow down she said she couldnt and that I would have to call back (Im taking care of four pretty sick patients, so thats very difficult for me to do- I call when I can). When I asked if someone else could do it, she was short and snapped that they were all busy. When I asked if she could fax a med rec she said "Sure" and left me on hold for 10 minutes and still holding. I will be putting in a formal complaint to management.

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Stefanie Crosser

Couponers beware! I made an honest mistake with some purex coupons and the guy at checkout asked if I still wanted to complete my transaction. Before I had a chance to switch the detergent I wanted, the second cashier rolled her eyes and said, "no. She wants them for free!" Which is not the case. While I do get some items for free, I had planned on paying for a portion of these detergents. The customer service reps should not be upset that some of us live paycheck to paycheck and have to save every dime we can, just to afford to live. I was not harming anyone, and I admitted to making a mistake. It was no big deal until she made it one. Rude!!

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ellen nichols

Terrible customer service, the last few times Ive been here the staff were incredibly rude; I was made fun of for my purchases, insulted, and there usually isnt anyone behind the counter when youre ready to check out. I used to shop here all the time because its so close but now I cant bear to go in. I wish people who decide to work in customer service could be kind to their customers.

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JLaChase

After many years as a customer, Im done with this company. Incompetent pharmacy techs are the reason. Of course you can find a customer in the system without their date of birth, they did it 2 weeks ago for the same elderly patient (my 84 yr old mom), but tonight I was told it could not be done. Not that they were not allowed to, but it could not be done. So Im done with CVS.

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Anna Ward

EVERY TIME they have to order a prescription in for me I get a call two days later saying it is missing from the order and it will take a few more days. This being the fourth time they called me with the same story Id say it is time for me to find a new pharmacy. I would highly recommend finding a pharmacy that can do their job the first time around.

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Joe zeppa

Not a fan of this cvs. The pharmacy is always busy and wait times are longer than expected. Also, the policy for controlled substances seems to be un-friendly to patients in need and often the staff turns patients away to other stores due to the lack of medications on hand.

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Marcela Odonnell

Im a long time customer , filling prescriptions for 10 years here , their great ! Love the staff and customer service i recieve ! Yes there can be a long wait at times but it because they make sure you get the right medication and answer all your questions .

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Scott Slonski

Super rude. I usually go to the CVS in Old Town Scottsdale and they are always friendly. Amazing customer service. I loved going there. But... I moved and this location is the beyond terrible. Looks like Ill be going to Walgreens from now on.

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