Verde Valley Hardware

Reviews 9

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Michele Palmer

I have shopped at this store for over 12 years, preferring to support a local business. I was willing to pay more and have a more limited selection because Ace focused on customer service. When you walked in the door, someone asked what you needed and took you to the right place in the store. They even offered good advice when you needed to make a selection. They even had free popcorn and it was like a modern, but old time country store. They have now reorganized, moved the check out counters behind a group of shelves so they are hard to find for new customers. The old counter area is now filled with odd shelves and bins, with no real purpose and specialty. I have never looked to see what is there. On April 28, 2016 at about 3:00 PM I went there to buy a bath fan, irrigation controller and landscape light clock - about $ 280 worth. No one greeted me and I could not find an associate to help. One was engrossed in a personal conversation and three younger persons literally ran away. I waved my arms and called to them, but they turned their backs and walked away. I left, went to Home Depot where I received the help I had expected at Ace Hardware and got everything I needed. Ace Cottonwood - you have changed your business model and lost your MOJO. I will not go back.

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Sam Rangel

If you want to find helpful, friendly, and knowledgeable staff, then look no further. I love coming to this ACE Hardware when I need anything they sell. From the time I walk in the door, to the time I get to the item I need, I usually have 2 to 5 staff members say hello and ask me if I need any help. If you say yes, then that staff member will stay with you until you have found everything you need, and are ready to check out. So much better than that big orange box store, you can almost never find anyone to help you there.

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Tim Mills

I use ace when I need that "hard to find" item, or when I need assistance with finding a solution for a particular DIY project. These guys are more than willing to bend over backwards to help you in any way that they can to get you to leave with a smile as big as the employees in every department. Shop the big box if you want to spend more time, money, and heartache.... the smart homeowner/ DIY-er shop here.

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minxy123able

This is our favorite go to store for all of our hardware/household needs! My family has been in the professional painting/carpentry business for a couple of generations now and this is the best place in the Verde Valley. Customer service is great, store is well laid out and they stand behind their products.

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Christopher Robin

Ace is seriously my favorite! Customer service is top notch! Everything Home Depot doesnt have they seem to carry...you can call and actually talk to someone.....keep up the good work.

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Mark LaPierre

always helpful, merchandising excellent. personally neither my wife or I had anything to negative experiences.

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Joon Kim

Rents out the best carpet cleaner in town!!!!!

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Steve Weigand

Friendly, knowledgeable.

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Monday Jones

Always helpful

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