Cold Stone Creamery

Category:	Ice Cream Shop
Address:	2970 E Germann Rd #5, Chandler, AZ 85286, USA
Phone:	+1 480-821-1570
Site:	coldstonecreamery.com
Rating:	4.2
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM

Location

Photos 65

Reviews 29

Danielle Koller

If I could give no stars right now I would. There is 2 people here working right now and the line is out the door. We have been standing in the same spot literally for 20 minutes and havent even moved forward. The 2 employees working couldnt beat a snail in a race right now, thats how slow they are moving. They see the long line of people and it doesnt motivate them to move a little faster. One of them, Ashley, apparently feels that she either doesnt need to work or doesnt want to cause she is worse that the other employee. All the while there is a very long line of customers that are getting upset and some actually got tired of waiting and left. This is absolutely TERRIBLE service!! They lost a lot of customers tonight which means they lost a lot of money. Unbelievable that they have no care or concern about the extremely long line of customers that are clearly getting upset and frustrated by their, the employees, actions. Trust and believe this location lost my family as customers after this situation tonight, and we visited this location frequently. Management needs to re-think or re-evaluate some of their employees. There is absolutely no reason that it shouldve taken us over 40 mins just to get to counter to order especially when we 1st arrived we were only 4-5 customers back. And to make matters worse, now that we are up to the counter to order, I guess I shouldnt be surprised but the employees feel they can have an attitude towards the customers. Plus I had to repeat myself 4 times and now Im getting my ice cream slammed down on the counter by the employee. But wait, now theres more.... after having to repeat myself 4 times about wanting a chocolate shake, Ashley still forgets to make it and yet again I have to remind her and we have already paid and she is still standing there like a lost puppy so now I have to stand around and wait even longer while she finally makes the shake. I HAVE NEVER BEEN TREATED LIKE THIS IN A PLACE OF BUSINESS WHERE IM A PAYING CUSTOMER!

Frank Roccuzzo

Called ahead to confirm that they were able to make, had everything needed to make , and knew what a banana split was and it was confirmed they did . 5 minutes later the same incompetent help that I just spoke with now was confused and confirmed that they could make me one but a traditional banana split would be over 8 dollars or so . If you decide to go there be sure to have a simple request and not to confuse the simple minded help with an outrageous order like a banana split.

Penelope Sterrett

If I could give a 10 score for service I would. I had some relatives visit from out of country and it was their first time at ColdStone. The girl behind the counter was so sweet explaining everything to them ,and let them try different flavors and things. The icecream was delicious too for sure. :-) Will return here for sure.

Lance Weedman

I work next door and they send me on ice cream runs all the time. They know me so well that I just call ahead and have all the orders ready when I come pick up. I dont know if they do this at all codstones but they are definitely cool at this one!

Kurt Rudisill

The quilted coffee caramel cake is the best! Ordered one yesterday for a family get together, and it was a definite hit. Offset the burnt sausages that I made nicely. Good save coldstone, good save.

Darren Tressler

I understand this is a large chain ice cream shop, but they amaze me with the consistency of their ice cream creations. Its delicious every time! I stop in almost every time I see one around town.

Nelson Bohl

Took my date here after seeing a movie, and it was 5 minutes to close, but the girl at the counter still made us our icecream. Very good service, and nice employees.

Vernita Stonestreet

Yummy mint ice cream, and sweet staff members. I love how the quality is the same every location you go to. Must have been to a few dozen of them in my life :-)

Maddie Way

Horrible. Waited 15 min for them to make me the ice cream with the churro in it. After waiting that long I got a churro that tasted freezer burnt!!

Manjeet Bhatia

I scream, you scream, we all scream for ice cream. Good location by the theaters. Decent choices (unless you are counting sugar and calories).

Liv M

Not a great cold stone experience. Staff was short, the fudge brownie was plate super poorly. Ive had a better experience at other Cold Stones

Jonathan

An excellent dessert place to come to after lunch or dinner. Its sort of expensive, but its worth it if you have a coupon.

Serena Tuten

I love how creamy the ice cream is, and their cakes are delicious too. Bit pricey but worth every penny.

Norbert Budai

Very nice staff and delicious ice cream. They let me customize it any way I wanted it.