American Sew and Vac

Reviews 6

BE

Ben Martin

I dont understand how previous posts could be negative. We purchased an embroidery machine from them 15+ years ago and have since moved out of state. They were extremely nice when we purchased the machine so we called them in hopes they could help us with a service question. Our local dealer wanted $75 just to look at the machine and couldnt advise us about how to troubleshoot it to see if it was even worth the effort since it was an electronic issue (calibration problem). They could only tell us a new board would be around $600. When we called American Appliance, the service technician and another staff person were eager to help us over the phone and guided us through the steps on how to reset the calibration on the screen. We mixed up the steps- our fault- which led to 4 more short return calls and each time they were still very willing to get us back on track and help us. In less than 30 minutes, we were up and running with perfect calibration- and it saved us $675. They could have taken the easy route on a busy Saturday morning and told us to go to the local dealer or buy a new screen but they were genuinely interested in helping us and their extra service efforts are very much appreciated!

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ST

Stephanie Bassenger

I wouldnt even check off a star if I could avoid it. American Sew and Vac has disappointed me for the last time. Four months ago I went to a serger class, that was a good class, but during this class I discovered I needed a fabric guide for my serger. I requested the part to be ordered that very night. I have since called and requested this part 4 more times, once even going back to the shop to do so. Each time Im told that they just got inventory in and to let them check, then I never get a call back. I have decided it will be quicker to ride over to Mississippi to another Babylock dealer to get my service and parts. I would never recommend this dealer, however, they are the nearest to me for quite a few miles. Sad.

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K Butts

Rude and condescending to customers. Owners are rude and argue in front of customers. Misrepresentation of products. This has happened on several occasions. Bought machine 15 years ago there. Because I like my machine, I broke a promise to myself recently and returned to shop for upgrade. Same story/same page! Im still in market for new machine and software. High on my list of needs is customer service. I have yet to find it at American See & Vac! Absolutely will not trade w them again.

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PE

Peggy Stone

I first purchased my machine 25 years ago. Took it in during the summer for full service, when I picked it up only oiled and oil was coating every service. $50 for this. The only reason I bought from them to begin with was they were the only Bernina dealer.

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NE

Neil Cater

Always have what I need in stock. Long time Oreck fan and since Mobiles Oreck store closed theyve kept my favorite vac supplied with bags, belts, and whatever else I might need to keep my OCD self happy!

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FA

Fairhope Sewing School Fairhope, AL

Always been very fair, helpful and gone beyond what others have done. Would recommend them to anyone.

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