Category: | Shoe Store |
Address: | 4618 US-280 #130, Birmingham, AL 35243, USA |
Phone: | +1 205-991-4446 |
Site: | stores.newbalance.com |
Rating: | 4.4 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM |
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Jeremy Crook
Im looking for a new pair of work shoes that are more comfortable than the $450 brand I currently wear. I found a stunning pair of shoes that had a classic design with an interior that made my feet beg me to get them, even without trying them on. They were a gray faded leather and arent made in black (which black leather is a requirement for me) so I asked the gentlemen in the store if they knew of a process to turn the leather black. None of them did, but suddenly my sales man referred me to a classic shoe repair shop in Cahaba that I was already familiar with so I got excited. While he went back to get my size I called the shop, but they wouldnt be open for another 48 hrs so that I could ask if it were possible. When my salesman returned, excited Id decided to buy a rather expensive price of merchandise I mentioned that the repair shop wouldnt be opened until Tuesday. THEN HE LITERALLY SAID, "OH SO YOURE NOT BUYING THEM TODAY?" I said yeah I just want to make sure they can be made black as polite as could be. THEN HE TURNED AROUND AND TOOK THE SHOES BACK TO THE BACK WITHOUT LETTING ME TRY THEM ON! Im in sales. Direct sales. I manage 19 professionals who are paid on commission only and if they ever treated a buying customer like that theyd be fired on the spot.
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Maxine Downing
I just left this store and was very happy! I have never been fitted for running shoes before and after spending the same amount in Academy for shoes that I have ended up being very unhappy with, I decided to go the route of being fitted. Best points: Can park right in front of the door. Got waited on immediately though there were other customers. Patrick (I think) asked the right kinds of questions and validated my concerns. I was scanned and he explained the results. He walked over to show me what he recommended. I tried on 4 pairs of shoes. I told him I would get easily overwhelmed if he brought out a bunch of different shoes. He said he didnt think they had a bunch of different kinds in my size. He even brought out a pair of shoes on sale. I made my decision rather quickly based on how each one felt and luckily happened to be the sale shoe! It was so quick and I was so happy! WHY wouldnt you get help and expertise if you know youre going to drop the exact same amount of money at the big box store where you dont even get a thank you?
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Ed Wade
Herb also waited on me. I needed two pairs of shores. One color in stock, one to be shipped to my home. I was promised delivery within a week to my home. No shoes arrived, I called the store was assured all was well and I would have my shoes in a few days. Two weeks later I called again and was finally told that the store had neglected to order my shoes. They had not neglected to bill my credit card. Amazon has the same product at the same price with two day delivery and tracking information. I do not plan to visit this store again. They have forgotten who the customer is and how important we are.
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Anne Marie Stephenson
This place is WORTH IT! After shopping around at Dicks Sporting Goods, Sports Academy & others trying to find the right cross-trainer shoes that fit without hurting my feet, looked online and decided to try a New Balance store. Costs a little more than other stores, but the personal attention, proper digital measuring of your feet, and getting the best shoe the first time is SOOO worth it. Plus, the shoes I purchased were Made In The USA - MAJOR BONUS!!! Thanks New Balance - this is now the only place Ill get my fitness shoes from! :)
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tucker powell
Ok so I have bought shoes from this particular store several times and the service is outstanding! I make a special trip to buy my shoes there, driving from Mobile to Birmingham once a year...we didnt make it this year so I called and purchased the ones I like and they shipped them to my home..when I realized that the ones I purchased werent fitting right I called and they shipped me a new pair of a different style that worked perfectly!! Thanks to Lance and everyone at New Balance Birmingham!!
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Erin Walton
Excellent service! I came to help find school shoes for the girl I babysit, and the gentleman that helped us was very knowledgeable, receptive, and great at engaging her in conversation while she was fitted. I believe his name was Matt, but forgive me, I could be wrong with that. 5 stars!
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Lynda williams
There was a young man there that had only been there two weeks, he needs to be in another line of work. He was the most efficient salesman Ive ever seen. Knew the product and had memorized where the stock was located. I was impressed
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Chase McCray
Highly recommend this store. Patrick was very helpful. Store was clean and the employees worked hard to make you feel welcome. You can tell they want your business and they make the effort to get it! Top notch.
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Toxey McDavid
Clean store. Nice people. Matt was very informative and helpful. Good experience. He up-sold me very gently, was not pushy at all. Im glad I bought the second pair.
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Samantha Cox
Lovely clean welcoming store. Herb the gentleman who served me was helpful and so knowledgeable. Will continue to shop at this location. Thank you.
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Patricia Byrd
The staff is helpful and knowledgeable about there shoes. They really care about their costumers.