Goodwill Central Texas - Northstar Store

Category:	Thrift Store
Address:	7727 Burnet Rd, Austin, TX 78757, USA
Phone:	+1 512-374-0260
Site:	goodwillcentraltexas.org
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 27

Reviews 26

laci branson

Customer complaint on Goodwill Store Burnet / Anderson Rd, Austin As I was trying on my selection of clothing, I received a knock on the fitting room door. I was asked by Tina, the associate "If anyone was in the last stall?". I said yes. I was then asked, "Did I let you in?" I replied, "No, the fitting room door was unlocked." Tina then asked, "How many items do you have?" I replied, "Maybe 10?" Tina then began to rudely tell me as I am putting my clothes back on - mind you -through a closed and locked door that she needed to see the items that I had in the fitting room, and how the limit was 5. I felt that it was rude and abrasive, so I let her know that I wont be purchasing anything in the store and I wont be back. Tina said, Im getting my manager. The manager came to the door - mind you, it was closed and locked - as I am still putting on my clothes and began to spout off company policy that there is only 5 items in the fitting room and that an associate has to let you in. By then, I was clothed - I opened the door as asked "Where is this policy posted" and I let her know that the door was unlocked when I entered the fitting room. She said that the policy is not posted and would forward the feedback to the CEO. I then asked the manger if I could return the items that I bought a few hours earlier and she said that she could only give me store credit. Ok. So, as I was getting into my car, Tina was at the cash register, peering out the window with her hands cupped against the glass as I was gettng into my car. She then turned and was writing down something on a piece of paper. I went back into the store and asked her if she was writing down the make, model, and my license plate number to my car. She said "Seriously, I look out the window all the time". And, her note that she wrote said, "Sweet Jesus, please help me". I have been a loyal customer and donator to Goodwill for a long time and I have even worked for the organization with Goodwill of Greater Kansas / Missouri when I was in college, and after the way that I was spoken too this evening along with the peering out the window as I was getting in to my vehicle, I will never shop or donate to Goodwill again. The proper way that Tina and the manager should have handled this is… "Did everything workout for you? Glad that it did. Sorry that I didnt assist you with your items, but I should have let you into the fitting room and given you 5 items at a time". I had two dresses that where boutique dresses marked at 25 a piece along with items that would have resulted in an easy 130.00 sale. Never again will I EVER shop or donate to any Goodwill store. They dont even deserve a star.

cyn rivera

Bad costumer service, middle age Chicana lady with glasses and bun has very poor costumer service, all the employees look dirty and ghetto. Whoever the manager is needs to start giving a f about who he/she hires and train them right.

Suzie Luna

Virgina, the store manager, is the reason I love this store so much. Shes personable, very informative, and keeps her store neat and organized! Of all the goodwill stores Ive gone to, this location is a gem.

Ofelia Melchor

Todo es buen estado los electrónicos,la ropa,los zapatos,si lo recomendó..

Alex Acosta

Its hidden in the back of a little strip of small businesses, but it has a surprisingly good selection despite it looking much smaller from the outside.

Melissa T

Will never come back to this location. Staff followed me around the store like I was going to steal. Couldnt shop in peace. Do not go to this location.

Nathaniel Winkler

The store was a mess, but i guess there is not much the employees could do about it. They had a good selection of cloths and household goods.

kris schludermann

Like most goodwill stores their prices are getting close to retail, for used!. But sometimes they make a mistake in your favor

E McMaster

This is a small shop but they gave a nice selection. They do some of the auctions here so it can be loud at times.

Joshua Moore

Pretty standard Goodwill for Austin. Nothing to rave about except their pull-up and drop off for donations.

JUANITO NXGR

Muy buenas cosas a buen precio

DWH BOI

Really not a bad store but it gets four stars for asking me my murse,I simply left instead.